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West Herr Volkswagen

(36 reviews)

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Reviews

(36 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Volkswagen from DealerRater.

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Brianna Harris was my Service Advisor today and she was

Brianna Harris was my Service Advisor today and she was kind, courteous, and efficient. I was impressed with her level of service, especially after she had to work with another guest who was quite rude. Great job, Brianna! Keep up the good work!

Brianna Harris was my Service Advisor today and she was

Brianna Harris was my Service Advisor today and she was kind, courteous, and efficient. I was impressed with her level of service, especially after she had to work with another guest who was quite rude. Great job, Brianna! Keep up the good work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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They didn’t want to work with me on the price whatsoever.

They didn’t want to work with me on the price whatsoever. Just another car dealer that rips people off . Add on nonsense and things you don’t need . Stay away from this place

They didn’t want to work with me on the price whatsoever.

They didn’t want to work with me on the price whatsoever. Just another car dealer that rips people off . Add on nonsense and things you don’t need . Stay away from this place

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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The dealer who helped me was Very professional, easy to

The dealer who helped me was Very professional, easy to communicate with, attentive to my needs. They also helped me in a Very timely and efficient manner. I needed my car SOON and I got it within 2 days.

The dealer who helped me was Very professional, easy to

The dealer who helped me was Very professional, easy to communicate with, attentive to my needs. They also helped me in a Very timely and efficient manner. I needed my car SOON and I got it within 2 days.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Buon giorno I"M Pietro I had the best luck at

Buon giorno I"M Pietro I had the best luck at West Herr. I called new car dealers about a van can not buy one ? I even gave a deposit . And 1 dealer i waited 8 mo. A friend called West Herr had 15 , Talked to Nino sold me exact what I wanted . WOULD BUY from them again . Grazie

Buon giorno I"M Pietro I had the best luck at

Buon giorno I"M Pietro I had the best luck at West Herr. I called new car dealers about a van can not buy one ? I even gave a deposit . And 1 dealer i waited 8 mo. A friend called West Herr had 15 , Talked to Nino sold me exact what I wanted . WOULD BUY from them again . Grazie

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Good Morning Lisa, On my way home after getting the oil

Good Morning Lisa, On my way home after getting the oil change and tire rotation on my 2022 Tiguan, my low tire pressure indicator light went on! When I got home and checked each tire, ALL (4) pressures were LOW!🤔 I filled all (4) to 46 psi (as per the sticker on door) and it seems everything is ok, now. NOT happy.

Good Morning Lisa, On my way home after getting the oil

Good Morning Lisa, On my way home after getting the oil change and tire rotation on my 2022 Tiguan, my low tire pressure indicator light went on! When I got home and checked each tire, ALL (4) pressures were LOW!🤔 I filled all (4) to 46 psi (as per the sticker on door) and it seems everything is ok, now. NOT happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Consumer response

Good Morning Lisa, On my way home after getting the oil change and tire rotation on my 2022 Tiguan, my low tire pressure indicator light went on! When I got home and checked each tire, ALL (4) pressures were LOW!🤔 I filled all (4) to 46 psi (as per the sticker on door) and it seems everything is ok, now. NOT happy.

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Great customer service!

Great customer service! Molly and Nino were very helpful in helping me get into a lease I loved!

Great customer service!

Great customer service! Molly and Nino were very helpful in helping me get into a lease I loved!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Steve F and Nino P were excellent to work with, they went

Steve F and Nino P were excellent to work with, they went above and beyond to make sure we got the vehicle we needed. They explained everything about the vehicle and extra features. Barbie from finance was so friendly and helpful.

Steve F and Nino P were excellent to work with, they went

Steve F and Nino P were excellent to work with, they went above and beyond to make sure we got the vehicle we needed. They explained everything about the vehicle and extra features. Barbie from finance was so friendly and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Salesman Nino Pecoraro went above and beyond to make sure

Salesman Nino Pecoraro went above and beyond to make sure I got the make, model and exact extra features I wanted in a certified preowned SUV

Salesman Nino Pecoraro went above and beyond to make sure

Salesman Nino Pecoraro went above and beyond to make sure I got the make, model and exact extra features I wanted in a certified preowned SUV

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Everyone was lovely to work with.

Everyone was lovely to work with. TJ from the sales team was efficient and friendly, Barbie from finance was lovely and Nino was very helpful!

Everyone was lovely to work with.

Everyone was lovely to work with. TJ from the sales team was efficient and friendly, Barbie from finance was lovely and Nino was very helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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CHRIS KINNEY WAS A PLEASURE TO DEAL WITH AND WENT ABOVE

CHRIS KINNEY WAS A PLEASURE TO DEAL WITH AND WENT ABOVE AND BEYOND TO ASSIST ME IN MAKING THIS A WONDERFUL EXPERIENCE IN LEASING MY FIRST VW ATLAS, I LOVE THE VEHICLE. I would recommend your dealership to others looking for great service such as I received. Everyone working there was very cordial. Thank you so much Chris.

CHRIS KINNEY WAS A PLEASURE TO DEAL WITH AND WENT ABOVE

CHRIS KINNEY WAS A PLEASURE TO DEAL WITH AND WENT ABOVE AND BEYOND TO ASSIST ME IN MAKING THIS A WONDERFUL EXPERIENCE IN LEASING MY FIRST VW ATLAS, I LOVE THE VEHICLE. I would recommend your dealership to others looking for great service such as I received. Everyone working there was very cordial. Thank you so much Chris.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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