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McGovern Ford of Saugus

(363 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2015 consumer dealer award

Reviews

(363 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGovern Ford of Saugus from DealerRater.

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Excellent Customer Service

Jim Fauci made the whole experience stress free and efficient! Thanks Jim!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

Great Job. I would recommend this dealership to anyone.They took a trying experience and turned into one of my easiest decisions. The decision to lease a car here was a no brainer after interacting with the sales staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great response time, very professional & courteous

I'm a Canadian shopping for a car to import into Canada and contacted them and was clear on my situation wanted to ensure the vehicle title and the process to import into Canada wouldn't be a custom's nightmare. They quickly responded with precise info about the vehicle and was informed about the process to export from the USA into Canada and where on top on the financing situation when purchasing out of country. Knowledgeable, patient and respectful. Cant ask for much more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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