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Toyota Cleveland Heights

(1,426 reviews)
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (216) 539-5525 (216) 539-5525
Used (216) 539-9045 (216) 539-9045
Service (216) 539-0800 (216) 539-0800

Reviews

(1,426 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Cleveland Heights from DealerRater.

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new car

I worked with mario and very happy he went the extra mile for all my needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback!

Great Experience

Thank you to Kyle Lester at Motorcars Toyota. He went above & beyond to find the car I wanted it with a low supply of the new Camrys available. He stayed in touch with me throughout the week with updates on the delivery status of my new car. He even delivered the car to me on my day off as a convenience to me. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great staff! Professional service

Toyota sales team is absolutely the best. Very attentive and professional. Bought several vehicles from them and we can highly recommend this Toyota dealership store

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best Buying Experience Ever

My recent experience buying a vehicle from Motorcars Toyota was the best I've ever had. Pat Marcin was patient, helpful and easy to work with. When we were ready to buy we were in and out in no time. Absolutely the best car buying experience ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback Jon! We are happy to hear Pat gave you a great experience. We hope to see you again in the future!

Grade A

Great experience, they new exactly what I wanted & did not rush me in any way. Helpful & friendly service. My saleswoman suppose to left for the day at 6:00 p.m. stayed with me until 7:30 p.m.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Cornelius Stokes

Cornelius was very helpful. Calm and didn't make me feel pressured. And he was very patient with my questions and indecision. Very helpful and Ava who assisted him was so very pleasant and helpful too. Made the experience very mellow for me which was GREATLY appreciated!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback Angel, we are glad Cornelius was able to give you an easy experience!

Victor was Excellent

It was my first car buying experience in 10 years. I walked in and was welcomed by Victor. I was a little nervous but Victor sat me down and he was very aware how nervous I was. After talking for a little bit and going over which vehicle I liked and the features, Victor showed me the perfect car, a 2018 Corolla. I felt comfortable through the whole experience and the whole team was very professional and thorough. I would recommend Motorcars Toyota and Victor especially!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your feedback Ashley! We are glad Victor was able to calm your nerves and help you find the best car that fit your needs :)

Red Carpet Service

I traveled cross country to fetch a used RAV4. Stephanie was spectacular! She picked me up from the airport to accommodate me. Her communication throughout the buying process went above and beyond! I highly recommend doing business with Motorcars Toyota and especially Stephanie as they will bend over backwards and give total disclosure on your vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback Kim! We are so glad Stephanie was able to go above and beyond for your buying experience!

Service

Helpful friendly service. Was happy with the length of time it took to complete the lease of my new Corolla and the person who handled it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

TONE IS BEST SALEMANS TO EVER DO IT!!!!!!!!!!!!!!!

Tone was very helpful throughout the entire process. He listened to what I needed/wanted, and helped me evaluate all the options to ensure I got the right car. I will be coming back here for my next Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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