Reviews
Great service, explanation of the fix was well done. I wish I could have talked to the mechanic, but I did not ask to. It was an afterthought. Everyone was friendly, every experience here has been positive for me. Thank you.
Great service, explanation of the fix was well done. I wish I could have talked to the mechanic, but I did not ask to. It was an afterthought. Everyone was friendly, every experience here has been positive for me. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear you’ve consistently had positive experiences with us! We appreciate your kind words about the team and the communication around your service. Next time, we’d be happy to help connect you directly with the technician, just let us know. Thanks again for your continued trust!
The truck buying process was great with Tyler. But, now I’m getting no response about about the registration for my truck. First time I called and left messages with finance and never received a call back. I ended up calling new truck sales and finally got someone to talk to. Funny how that works. Got the run around saying the wrong paperwork was sent to the dmv. I ended up meeting up with someone to get a vin check because I bought it from another state. She said wouldn’t be much longer until I received my registration. I texted her back 1 week later asking when I should expect the registration in the mail and she said she did not get enough funds from the dealer for the transaction. I called the dealer again and someone assured me they would call back the same day with an explanation and I got nothing. If communication was better I would not be writing this review but this is ridiculous at this point. Truck buying process with Tyler was amazing but after the fact.. terrible.
The truck buying process was great with Tyler. But, now I’m getting no response about about the registration for my truck. First time I called and left messages with finance and never received a call back. I ended up calling new truck sales and finally got someone to talk to. Funny how that works. Got the run around saying the wrong paperwork was sent to the dmv. I ended up meeting up with someone to get a vin check because I bought it from another state. She said wouldn’t be much longer until I received my registration. I texted her back 1 week later asking when I should expect the registration in the mail and she said she did not get enough funds from the dealer for the transaction. I called the dealer again and someone assured me they would call back the same day with an explanation and I got nothing. If communication was better I would not be writing this review but this is ridiculous at this point. Truck buying process with Tyler was amazing but after the fact.. terrible.
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- 3.0
- Does recommend this dealer
- Shopped for a used car
No pressure, No haggling , We now found a new dealership to buy our cars! Thank you , Mike , Ed and Bri for making. Our car buying experience easy and enjoyable ! We love our new Ford!
No pressure, No haggling , We now found a new dealership to buy our cars! Thank you , Mike , Ed and Bri for making. Our car buying experience easy and enjoyable ! We love our new Ford!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
That’s what we love to hear! We’re glad the team made your experience easy and enjoyable. No pressure, no haggling just how it should be. Thank you for choosing McFarland, and congratulations on your new Ford
The whole team was super helpful and helped me find exactly what I was looking for very happy with my new f350
The whole team was super helpful and helped me find exactly what I was looking for very happy with my new f350
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad to hear that! It’s great to know our team could help you find exactly what you were looking for. Enjoy your new F-350 it’s an awesome truck! We appreciate you choosing McFarland and look forward to seeing you again down the road
I loved my experience with this dealership and Matt was a pleasure to deal with. The best experience I have ever had buying a car. Would definitely recommend McFarland Ford
I loved my experience with this dealership and Matt was a pleasure to deal with. The best experience I have ever had buying a car. Would definitely recommend McFarland Ford
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad to hear you had such a great experience! Matt will really appreciate the kind words. It means a lot to know this was the best car-buying experience you’ve had. Thanks for recommending McFarland Ford we truly appreciate your support and look forward to seeing you again down the road!
twice now, I have purchased a vehicle from McFarland Ford in Rochester NH, and twice now, I have been very pleased with the experience. Nice people, no smoke and mirrors, no trying to upsell...just all-around good folks to deal with. Matt Knezevic is a great salesman and is good humored, easy to relate to and talk to and has a great sense of humor. Puts his pants on same as we all do. Mason Moore in Finance was very thorough in explaining all the paperwork and the umpteen places that needed signatures. Again, straightforward, no tricky-talk or evasiveness. If ever there was a guy that made you feel good about signing the next 3, 4, 5 or 6 years of your financial life away, Mason is the man! :-) Frank Montmarquet in Service has been great to deal with as well. Lays it out straight and makes sure you understand what service will be performed and how much it will be, in a manner that is not intimidating or in a way that makes you think the wool is being pulled over your eyes (like some places do). Shopping for cars used to be my favorite blood sport, but now I am sorta glad it is not like the 1980's & 90's anymore. McFarland does it right. So long corner man and referee.
twice now, I have purchased a vehicle from McFarland Ford in Rochester NH, and twice now, I have been very pleased with the experience. Nice people, no smoke and mirrors, no trying to upsell...just all-around good folks to deal with. Matt Knezevic is a great salesman and is good humored, easy to relate to and talk to and has a great sense of humor. Puts his pants on same as we all do. Mason Moore in Finance was very thorough in explaining all the paperwork and the umpteen places that needed signatures. Again, straightforward, no tricky-talk or evasiveness. If ever there was a guy that made you feel good about signing the next 3, 4, 5 or 6 years of your financial life away, Mason is the man! :-) Frank Montmarquet in Service has been great to deal with as well. Lays it out straight and makes sure you understand what service will be performed and how much it will be, in a manner that is not intimidating or in a way that makes you think the wool is being pulled over your eyes (like some places do). Shopping for cars used to be my favorite blood sport, but now I am sorta glad it is not like the 1980's & 90's anymore. McFarland does it right. So long corner man and referee.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share such a thoughtful review, and for choosing us not once, but twice! We truly appreciate your continued trust in McFarland Ford of Rochester. It’s great to hear that Matt, Mason, and Frank each helped make your experience straightforward, comfortable, and even enjoyable. We take a lot of pride in keeping things honest and pressure-free, so your feedback really means a lot to our entire team. We’re glad we could change the way car buying feels (in a good way!), and we look forward to being here whenever you need us down the road. Thanks again for being part of the McFarland family!
Excellent work. My only concern is that I could have arranged leaving my car if changes in design were given to dealership when parts were ordered.
Excellent work. My only concern is that I could have arranged leaving my car if changes in design were given to dealership when parts were ordered.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. we’re glad to hear the work itself met your expectations. We understand your concern and agree that better coordination around timing and communication could have made the process more convenient. We’ll share this with our team so we can continue to improve, and we appreciate you bringing it to our attention.
Great service, very attentive, very happy with the overall experience. Made the experience seamless and painless lol
Great service, very attentive, very happy with the overall experience. Made the experience seamless and painless lol
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the awesome review! We’re happy to hear our team made the process easy and seamless for you. Enjoy your new vehicle, and we hope to see you again down the road!
Great people great service. I always have Calvin work on my truck. The only place to buy and service your Ford.
Great people great service. I always have Calvin work on my truck. The only place to buy and service your Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re glad to hear Calvin continues to take such great care of your truck. We truly appreciate your loyalty and look forward to seeing you again!
From start to finish top notch customer service! Always excellent service when we drop out vehicle off. Thank you!
From start to finish top notch customer service! Always excellent service when we drop out vehicle off. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We’re glad to hear you’ve had a top-notch experience from start to finish. We truly appreciate your continued trust in our team!