Reviews
Great customer service and friendly atmosphere and
Great customer service and friendly atmosphere and service adviser cares about your needs. This is my go to place for all my service needs and car buying experience
Great customer service and friendly atmosphere and
Great customer service and friendly atmosphere and service adviser cares about your needs. This is my go to place for all my service needs and car buying experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ada was very helpful.
Ada was very helpful. I was able to work out a good deal with her. Definitely will recommend to friends and family.
Ada was very helpful.
Ada was very helpful. I was able to work out a good deal with her. Definitely will recommend to friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great service and great deal making to my needs and
Great service and great deal making to my needs and satisfaction second time returning customer
Great service and great deal making to my needs and
Great service and great deal making to my needs and satisfaction second time returning customer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service, friendly staff, great deals, spotless
Excellent service, friendly staff, great deals, spotless cars—highly recommend this dealership for your next purchase!
Excellent service, friendly staff, great deals, spotless
Excellent service, friendly staff, great deals, spotless cars—highly recommend this dealership for your next purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
My service rep, Shane, was excellent.
My service rep, Shane, was excellent. Great customer care! And the repair was done in good time
My service rep, Shane, was excellent.
My service rep, Shane, was excellent. Great customer care! And the repair was done in good time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bob, thank you for your kind review; we are happy to pass along your comments to Shane here at Group 1 Buick GMC South! We can't wait to see you again, have a great day.
Quick check in, quick check out.
Quick check in, quick check out. Vehicle diagnosed and serviced. Communication via phone call and text, stayed aware of progress.
Quick check in, quick check out.
Quick check in, quick check out. Vehicle diagnosed and serviced. Communication via phone call and text, stayed aware of progress.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Poor communication at best, hardly ever answer the phone
Poor communication at best, hardly ever answer the phone calls or texts when calling for an update on the promised day. Always got the runaround on eta?s, no updates on progress, if any. Had my truck from Monday until Friday evening for an oil change and a 20 minute coolant compression test. While I was there picking up my vehicle on Saturday morning, another customer was loudly complaining about being there 3 hours to have his windshield wipers replaced. I have always taken my vehicle to Beck and Masten South since the purchase in 2021, this will be the last time I have any service performed here. Not to mention that the warranties that are paid for are always refused for petty excuses. The truck burns through 2-3 quarts of oil between oil changes. This is considered ?normal? and due to idling per the tech. This will also be the last GMC vehicle that I ever purchase.
Poor communication at best, hardly ever answer the phone
Poor communication at best, hardly ever answer the phone calls or texts when calling for an update on the promised day. Always got the runaround on eta?s, no updates on progress, if any. Had my truck from Monday until Friday evening for an oil change and a 20 minute coolant compression test. While I was there picking up my vehicle on Saturday morning, another customer was loudly complaining about being there 3 hours to have his windshield wipers replaced. I have always taken my vehicle to Beck and Masten South since the purchase in 2021, this will be the last time I have any service performed here. Not to mention that the warranties that are paid for are always refused for petty excuses. The truck burns through 2-3 quarts of oil between oil changes. This is considered ?normal? and due to idling per the tech. This will also be the last GMC vehicle that I ever purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Cantu, we are very sorry for the lack of communication on our end as this should never happen. We are reviewing your case and improving processes to prevent this from happening in the future. In regards to your vehicle burning oil, we agree as this is not "normal" but we have to follow general motors guidelines in regards to their process for the oil consumption test for compliancy within warranty. We have notated and documented on the repair order the steps for the oil consumption test to follow for General Motors to deem there is a defect. If you have further questions in regard to the consumption test steps, please contact us directly. Thank you, Hannah Turpin Service Director 832-775-1750 hannahwilson@group1auto.com
The employees were very helpful and the service was Good.
The employees were very helpful and the service was Good. All in all the service was great and will be happy to recommend to friends and family.
The employees were very helpful and the service was Good.
The employees were very helpful and the service was Good. All in all the service was great and will be happy to recommend to friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Raul, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Buick GMC South. Until the next time we meet, take care!
Chris Meyers is the best.
Chris Meyers is the best. I don’t know what you pay him but it’s not enough. He’s the reason I keep coming back.
Chris Meyers is the best.
Chris Meyers is the best. I don’t know what you pay him but it’s not enough. He’s the reason I keep coming back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They diagnosed our vehicle and fixed it in a timely
They diagnosed our vehicle and fixed it in a timely manner great quality work the car ? is running fine now thank you and I will recommend all my friends to Beck& Master's
They diagnosed our vehicle and fixed it in a timely
They diagnosed our vehicle and fixed it in a timely manner great quality work the car ? is running fine now thank you and I will recommend all my friends to Beck& Master's
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Idelisa, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!