Reviews
Roger our sales guy was top notch!
Roger our sales guy was top notch! Was able to get us an amazing deal.
Roger our sales guy was top notch!
Roger our sales guy was top notch! Was able to get us an amazing deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Smooth transactions, before I got there I knew which
Smooth transactions, before I got there I knew which truck I wanted, so right the process went smoothly.
Smooth transactions, before I got there I knew which
Smooth transactions, before I got there I knew which truck I wanted, so right the process went smoothly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great customer service.
Great customer service. Roger Davila worked with me and did everything he could to get the car I needed. Would definitely recommend him to anyone interested in buying a car
Great customer service.
Great customer service. Roger Davila worked with me and did everything he could to get the car I needed. Would definitely recommend him to anyone interested in buying a car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Andres, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC Coastal Bend. We are always more than happy to assist you if anything else comes up. Take care!
Had considerable wait time.
Had considerable wait time. I understand there were equipment malfunctions as well as vehicles in front of me which had issues but if one vehicle had bad battery, I couldn’t see that taking that much time to replace. It was just a lot longer than I wanted to spend there. The service manager did continue to keep me posted but still didn’t lessen my frustration of waiting. First time I spent over 3 hours on an oil change and tire rotation.
Had considerable wait time.
Had considerable wait time. I understand there were equipment malfunctions as well as vehicles in front of me which had issues but if one vehicle had bad battery, I couldn’t see that taking that much time to replace. It was just a lot longer than I wanted to spend there. The service manager did continue to keep me posted but still didn’t lessen my frustration of waiting. First time I spent over 3 hours on an oil change and tire rotation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your feedback! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Had a great experience worked out a great deal!
Had a great experience worked out a great deal! Everyone was nice and welcoming. Emily and Everett made the deal happen with out being pushy. Would be perfect but the finance lady was rude impatient demeaning and belittling.
Had a great experience worked out a great deal!
Had a great experience worked out a great deal! Everyone was nice and welcoming. Emily and Everett made the deal happen with out being pushy. Would be perfect but the finance lady was rude impatient demeaning and belittling.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Anthony, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (361) 387-2506.
An airbag recall was issued in May 2023 for my 2016 GMC
An airbag recall was issued in May 2023 for my 2016 GMC Acadia for the potential of personal injury or death. I have checked with GMC Corp regularly since I received the recall letter in June 2023. Required parts have not been available. I called GMC Corp on Sept 16 2024 and was finally informed that parts were then available and to contact my dealership. I chose Beck and Masten (B&M) in Robstown, TX and called them Sept 17th and made an appointment for Wednesday Sept 18th. I dropped the car off the morning of Sept 18th. I had an issue of a window controller that I needed repair and I scheduled an oil change also. Friday Sept 20th I was notified that the oil change was done and they were waiting on parts for the window controller and the air bag recall. I was told parts were expected about the middle of the next week so I chose to leave the car since it is a 60 mile round trip for me. I called on Sept 25th and was informed that the window controller was repaired but it would be another week or 10 days on the airbag part. I called again on Oct 2nd and was told the part was still not in and it "could be a while". I picked the car up on Oct 4th without the recall repaired. 1- The ONLY reason I took the car in was because I was told by GMC Corp. and B&M Service that the airbag parts were “available”. The window controller was secondary. 2- When I questioned why the part for the airbag wasn’t ordered based on the VIN number I was told that the tech had to get the part number from the vehicle. I called GMC Corp. about this and was told the information was VIN based, that is how a recall was determined to be necessary. Theoretically the part could have been ordered prior to me bringing the car to B&M, saving me hassle and 16 days without the vehicle plus a 3rd and 4th trip to the dealership. 3- A subsequent call to GMC Corp on Oct 8 about parts availability revealed that the part is on backorder. Considering it has been 17 months since the recall was issued I will be surprised if the part materializes before the end of the year. (GMC failure, not so much B&M) Also considering that when shopping for a replacement for the Acadia I will definitely take into consideration the accuracy of the information provided by GMC Corp and Beck and Masten Robstown, TX. So for now I am continuing to have to operate a vehicle that has the potential for "personal injury or death" due to faulty equipment and poor communication. If GMC was concerned about the safety of their customers a remedy would be provided (disconnect of airbag?) in a timely manner. J.M. Allee
An airbag recall was issued in May 2023 for my 2016 GMC
An airbag recall was issued in May 2023 for my 2016 GMC Acadia for the potential of personal injury or death. I have checked with GMC Corp regularly since I received the recall letter in June 2023. Required parts have not been available. I called GMC Corp on Sept 16 2024 and was finally informed that parts were then available and to contact my dealership. I chose Beck and Masten (B&M) in Robstown, TX and called them Sept 17th and made an appointment for Wednesday Sept 18th. I dropped the car off the morning of Sept 18th. I had an issue of a window controller that I needed repair and I scheduled an oil change also. Friday Sept 20th I was notified that the oil change was done and they were waiting on parts for the window controller and the air bag recall. I was told parts were expected about the middle of the next week so I chose to leave the car since it is a 60 mile round trip for me. I called on Sept 25th and was informed that the window controller was repaired but it would be another week or 10 days on the airbag part. I called again on Oct 2nd and was told the part was still not in and it "could be a while". I picked the car up on Oct 4th without the recall repaired. 1- The ONLY reason I took the car in was because I was told by GMC Corp. and B&M Service that the airbag parts were “available”. The window controller was secondary. 2- When I questioned why the part for the airbag wasn’t ordered based on the VIN number I was told that the tech had to get the part number from the vehicle. I called GMC Corp. about this and was told the information was VIN based, that is how a recall was determined to be necessary. Theoretically the part could have been ordered prior to me bringing the car to B&M, saving me hassle and 16 days without the vehicle plus a 3rd and 4th trip to the dealership. 3- A subsequent call to GMC Corp on Oct 8 about parts availability revealed that the part is on backorder. Considering it has been 17 months since the recall was issued I will be surprised if the part materializes before the end of the year. (GMC failure, not so much B&M) Also considering that when shopping for a replacement for the Acadia I will definitely take into consideration the accuracy of the information provided by GMC Corp and Beck and Masten Robstown, TX. So for now I am continuing to have to operate a vehicle that has the potential for "personal injury or death" due to faulty equipment and poor communication. If GMC was concerned about the safety of their customers a remedy would be provided (disconnect of airbag?) in a timely manner. J.M. Allee
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Jim A, I appreciate you taking the time to inform me about your service experience. I deeply regret any inconvenience you may have encountered due to the recall part not being available at the time of your service. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Eric Weber Service Director eweber@Group1Auto.com
I have had a great experience with Beck and Masten.
I have had a great experience with Beck and Masten. I had the pleasure to meet with Epi, he was straight forward and on point with the paperwork. He was also very kind and very patient with me. 5 stars all the way!
I have had a great experience with Beck and Masten.
I have had a great experience with Beck and Masten. I had the pleasure to meet with Epi, he was straight forward and on point with the paperwork. He was also very kind and very patient with me. 5 stars all the way!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jaime, thank you for your kind review; we are happy to pass along your comments to Beck and Masten here at Beck & Masten Buick GMC Coastal Bend! We are always more than happy to assist you if anything else comes up. Take care!
Nice personal grat servicio good price on service good
Nice personal grat servicio good price on service good location I will recomen this place for service
Nice personal grat servicio good price on service good
Nice personal grat servicio good price on service good location I will recomen this place for service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Staff was Professional, Friendly and Helpful in answering
Staff was Professional, Friendly and Helpful in answering all of our questions. Highly recommend this dealership.
Staff was Professional, Friendly and Helpful in answering
Staff was Professional, Friendly and Helpful in answering all of our questions. Highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care!
Your dealership is horrible for service 3 times left my
Your dealership is horrible for service 3 times left my vehicle for repairs I never wanted
Your dealership is horrible for service 3 times left my
Your dealership is horrible for service 3 times left my vehicle for repairs I never wanted
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mscottpissedoff, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eric Weber Service Director eweber@group1auto.com