Reviews
Extended warranty coverage
Transmission needed replacing and Steve White (service tech) took care of everything and got the work done before promised. Thanks to the mechanics involved for a great job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, Joy Sanders, CSI Manager, joys@chevyworld.com
Best dealship
I have bought 42 vehicles in the past so I am used to how annoying dealerships can be but at John Sullivan it was so much better, by far the best experience in the purchasing process and after the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this wonderful feedback, we appreciate your business! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com
Customer service
This dealership worked with me from step one when i called to inquire about a car to when i drove off. This dealership is located within the automall and it was easy to find. Service was excellent, especially the paperwork part was the fastest i have done in years! Definitely recommend this painfree dealer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the kind words, Rob. We look forward to seeing you again in the future! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com
Great service!!
We're able to negotiate. They provide good service and followed up promptly. Easy to work with and everyone was friendly. They were very insistent on trying to sell it negotiate.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com
Excellent service
Always friendly, always willing to go the extra mile to help. The car had a rattle and the guys in service found it in a short period of time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this great review! Please let us know if we can help with anything else. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com
Quick Purchase
Call John O'Sullivan on Easter Sunday night around 3:00 p.m.. Went and looked at a car for about 45 minutes. Told them new price was too expensive and left. 2 hours later they called me with a good negotiation and was in the car on my way home by 8 o'clock that night.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com
Service Center did a great job.
2006 Corvette made a noise while making slow turns. Read that this could be caused by loose nuts on rear hubs. Technician said nuts were tight but noise could be caused by incorrect differential oil. We had previously changed all oils to Amsoil. Technician put in recommended differential oil and car no longer makes the noise. We are very impressed by Steve White and his Technician's thoroughness and attention to detail.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com
Tom (in service) is awesome!
There is a reason I drive all the way to John L Sullivan Chevrolet in Roseville from Elk Grove; since I've purchased my car, the service is beyond A+. EVERYONE, and I do mean EVERYONE is helpful, friendly, and caring. I never feel rushed, they not only answer my questions, they also take the extra time to make sure I understand what needs to be done to my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com
Great service
Very knowledgeable staff and super accommodating. Completion of work done in record time. Took shuttle to shop at galleria and was notified and picked up before I knew it!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com
Service Center is great
They are fast, friendly and thorough, did not have an appointment but they fit me in, I was very pleased and it was on a weekend !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this great review! We're looking forward to working with you again soon. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com