Reviews
This is the second time we’ve purchased cars from Bob...
This is the second time we’ve purchased cars from Bob Baker Subaru and they have been excellent to work with. We’ve gotten the cars and the service we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Bob Baker Subaru! We appreciate your business!
I like my friendly and thorough serviceman plus the...
I like my friendly and thorough serviceman plus the customer waiting room. Missing the coffee and snacks during Covid-19. Im still waiting for a callback regarding purchase of a renewal of my extended warranty from the finance department.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your honest feedback! We appreciate you as a loyal customer and hope to provide you with a 5-star experience next time.
Bobby in the service department did a great job taking...
Bobby in the service department did a great job taking care of me. So did Charles in relation to making me feel taken care of. Thanks again for the amazing service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is what we like to hear! We're so happy that Bobby and Charles took such excellent care of you during your visit to Bob Baker Subaru! See you next time!
They are the beat and exceeded my expectations at every...
They are the beat and exceeded my expectations at every turn. Would not hesitate to recommend them to anyone. Most impressive was how they treated me after the sale. Excellent in every aspect.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellence is what we aim for at Bob Baker Subaru! We're so glad to hear we exceeded your expectations. We look forward to your continued business!
I really enjoyed working with Yuri. He didn't beat around...
I really enjoyed working with Yuri. He didn't beat around the bush and made the purchase simple. They should fix the lighting in the parking lot though.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to share your experience! We're thrilled to hear you had a seamless purchase experience with Yuri.
Asked service center to inspect car for places where mice...
Asked service center to inspect car for places where mice could enter car. Report was almost dismissive. Service center has to keep car another day and provide another more detailed report
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the feedback - we will be discussing it with the team, and hope you'll consider giving us a chance to improve in the future. If there's anything else you'd like to discuss, please feel free to reach out directly.
Always great service! Thanks William! I appreciate your...
Always great service! Thanks William! I appreciate your attention and care. This will always be my go to place for all my CC needs! Happy holidays!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting the Bob Baker Volkswagen Subaru team with your service needs! We're grateful for your business and look forward to your next visit with us. Happy holidays!
Very good service was provided with great friendly...
Very good service was provided with great friendly technical staff. The only issue was to bring the car back due to some issue next day
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience working with our team at Bob Baker Subaru! We appreciate your business and hope to provide you with a 5-star experience next time!
Uncle Jim and the guys were top notch at Baker Subaru in...
Uncle Jim and the guys were top notch at Baker Subaru in Carlsbad. Bob Pacilio ...and Pam Pacilio. All the new tech was thoroughly explained.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review your recent experience with our team! Your business is much appreciated by all of us here at Bob Baker Subaru and we hope to see you again in the future!
Tanner was friendly and on top of things. My car was...
Tanner was friendly and on top of things. My car was serviced and ready on time. They arranged for me to have a rental car for the day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bob, thanks for taking the time to write a review! We're glad Tanner and our team were able to meet your expectations. We'll see you next time here at Bob Baker Volkswagen Subaru!