Al Hendrickson Toyota

Poor service occurs when a business fails to meet customer expectations, resulting in dissatisfaction and frustration. This can manifest in various ways, including long wait times, rude behavior, unhelpful representatives, or a lack of clear solutions.

John assisted me... it was my first time getting service on my used car I purchased from Al Hendrickson. He was super helpful and his time estimates were on point!

Excellent service, everything clean and best deals possible, I would definitely recommend to everyone to buy here

Very efficient service. Impeccable timing . It only took an hour for my regular maintenance and repairing the removal of a nail and patching my tire. Oscar was very professional and I am very satisfied with the service I received on Friday.

The buisness manager was a sneak tried to charge us an extra 400$ when we were told a guarantee out the door price

These people are not really nice especially the finance manager , I will not recommend them to anyone , once you sign a contract that’s it , you’re not a valuable customer anymore , they get your purchase and that’s all they care about

Kudos to Horacio and all members of team for making this a great experience. Great service

Personnel pretending not to notice Customers as they arrive. They had an excuse not to use my coupon. I asked to speak w manager. Weird calculation for my total which went above my coupon Really bad customer service

You guys are absolutely on point. Mr. Jarrett Elder is ALWAYS friendly, professional, and polite. On the phone and in person. There are closer service centers by our office, but I make the trip to deal with you guys, which in my opinion is worth it. AWESOME job guys!!!

Ray was great! He made the entire process very smooth and is very knowledgeable about the product that he sells. You can see that he clearly has a passion for the Toyota brand.