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Mercedes-Benz of Coral Gables

(5,824 reviews)
2022 state dealer award
View 15 awards
2022 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (786) 245-0464 (786) 245-0464
Used (786) 245-5931 (786) 245-5931
Service (786) 245-6680 (786) 245-6680

Reviews

(5,824 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Coral Gables from DealerRater.

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Amazing professional

This is the third Mercedes we purchase from Frank. He's one of the most professional & exceptional people we've ever met. You're lucky to have him as part of your Mercedes family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Absolutely painless!

Bob Anderson was totally professional and exceptionally courteous through the entire procedure, and knowledgeable about the auto. It was a pleasure to deal with a professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Exceptional service

This is the second time that we have purchased a vehicle from Rick Vega, and it will definitely not be the last. Rick is very professional, friendly, and patient. He is truly an asset to Mercedes of Coral Gables.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Exceptional service

Tony Fuentes along with the rest of the Service team are outstanding. Their friendliness. Attention to detail and regard for my time are greatly appreciated. Made my 1st time visit pleasant and will be my dealer of choice to Service my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amazing customer service at the service department

Since day one , this place has been a great experience. Marco, the associate assigned to my account, has always gone far and beyond to ensure my satisfaction. I would definitely recommend it to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

First-time service for my GLA-250

This was my first service for my GLA-250 - my service tech, Marcos Gonzalez, arranged for me to wait for the car and it took less than an hour and a half including the service, addressing two small dings, washing and vacuuming the car. It could not have been more pleasant and efficient. Marcos is a wonderful service tech - patient, courteous, articulate, etc. - he anticipates my every request and resolves any issues I have regarding this new car. Don't take this the wrong way but .........Marcos Gonzalez and your service department is a better experience than the car itself(!).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Best car purchase experience, very professional and quick.

My salesman John Connor was very professional, listened to understand my goals and found the perfect car. He was very good on follow up and very personable good salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always terrific

I am always so happy with the exceptional service at Mercedes Benz of Coral Gables. The service manager is so competent. Best by far! Thrilled!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent experience

Purchased a new vehicle from the dealership but live several counties away. The sales person (Robert) was kind, considerate, efficient, realistic, and accommodating. The delivery process was smooth, with attention to detail and care to ensure customer satisfaction noted and appreciated. We were given an opportunity to test drive the vehicle before doing the paperwork with a knowledgeable representative who provided insights into the car and it's features, and upon completing paperwork had another representative (Peter) who made sure we were more than comfortable with the features and operation of the vehicle. We would definitely consider purchasing another vehicle from this dealership in the future and would highly recommend it to our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great cappochino and sumptuous cookie treats

Ignacio has always been available, phone , e mail and text on demand Roger

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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