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Mercedes-Benz of Cutler Bay

(3,737 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 595-5375 (855) 595-5375
Used (855) 595-5767 (855) 595-5767
Service (855) 595-5406 (855) 595-5406

Reviews

(3,737 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Cutler Bay from DealerRater.

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Always excellent service

This was my second experience with Mercedes Benz of Cutler Bay. What a amazing place and service. Oscar my salesman was very friendly, helpful and honest. Also special thanks for Oliver Ortiz. He give us great deal and always there when I have questions or concerns. We are very very very pleased with our brand new beautiful vehicle and wanted to say “Thank you “. Definitely coming back to another car ??

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Professionalism at its BEST.

Professionalism at its finest. No pressure sales. Willing to take the time to find the "right" vehicle. Oscar and Gus did a great job addressing my needs. Just lose the ties.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service

Thank you Raphael Torres for your great job and wonderful customer service!!! We will be back for sure when we decide for another car!!!! Amazing dealer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Mercedes cutler bay

My overall experience with Mercedes cutler bay was amazing. Our sales representative Maria was very helpful and informative. I would highly recommend Mercedes-Benzs cutler bay to all my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Knowledge

Not much to say when Oliver not only knows the full line of Mercedes Benz line of products very well but he matches user/customer to any model, based on his years of experience..the best way!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome dealer. They go above and beyond.

I had the pleasure of dealing with Maribel. She has great customer service and is very helpful. I feel that the dealer really went above and beyond to make sure I was happy. Great dealer and great staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Quality of Life & Security Upgrade

Ralph Torres, Felipe Canales & the Mercedes Benz of Cutler Bay team demonstrated pride & assurance in the ability to anticipate my familys complete transportation needs & wants. They reflected MBCB professional standards while balancing human sensitivity. They were efficient & patient as they covered the A-Z of features & selection. MBCB showcased their luxury high performance vehicles by first displaying classy & sophisticated human performance. Thanks again MBCB team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Was very happy with everything about the experience

Buying a car from Cutler Bay Was truly a pleasure !!!My husband and myself were very impressed with the attention we received from Joe and Frank throughout the experience of purchasing our new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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The best. Definitely referring MB of Cutler Bay!!

I have leasing vehicles for over 20-years, and this time, hands down, was the best experience for me. The professionalism and friendliness is there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Very profesional

It was an exeptional experience from the selection of the vehicle to the delivery. The young lady that demostrated all the feature of the car was magnifican over all it was a greate experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.