Classic Toyota Hampton

Didn't need a new car....but was considering a RAV4 for future purchase. Wesley, is my kind of salesman. He is very professional, courteous and knowledgable of the vehicles. Wasn't pushy at all. His excellent customer service skills, his integrity & his care & concern convinced me to purchase my new RAV4.....I was not impressed by theDealership itself...the reception & hospilitality could be improved. Wesley and his salesmanship sold me the car. We need more like him..

Wouldn’t by a big whee from this joke of a car dealership and their parts and service department suck

I wish I could give half a star. This dealership is by far the worse I have ever dealt with. They sold me a a car with a bad starter. I just purchased the car in August from Ethon at the dealership and have been calling for weeks to get this resolved and they purposely refused to return my phone calls because they don't want to fix the car. I've called numerous times to get the issue resolved and spoke to various people. The sales representative (female) who took the phone call today refused to let me speak with the General Manager Chris and Henry and pass on my message. The service department is full of inconsistent liars and have quoted me different prices for labor each time I called with the same issue. They are crooks. I would never purchase a car from them ever again. Their customer service is the worst. Definitely do not recommend. Save your money and purchase elsewhere.

I wish I could give half a star. This dealership is by far the worse I have ever dealt with. They sold me a a car with a bad starter. I just purchased the car in August from Ethon at the dealership and have been calling for weeks to get this resolved and they purposely refused to return my phone calls because they don't want to fix the car. I've called numerous times to get the issue resolved and spoke to various people. The sales representative (female) who took the phone call today refused to let me speak with the General Manager Chris and Henry and pass on my message. The service department is full of inconsistent liars and have quoted me different prices for labor each time I called with the same issue. They are crooks. I would never purchase a car from them ever again. Their customer service is the worst. Definitely do not recommend. Save your money and purchase elsewhere.

The service department is full of liars and thieves. 10 months ago the car was dropped off to repair a water leak that soaks the floorboard every time it rains. $1500.00 was paid for the "repair". A ridiculous amount to fix a leak. It has been back many times for the repair and it is still leaking. Devon, one of the service managers, has repeatedly lied about when the car would be ready and has not called when he said he would. Every time Devon said it would be ready it was not. Devon's boss, Kenny, has practiced the same corrupt ethics as Devon consistently displayed. The last time the car was finally returned, the floorboard was left soaking wet, they said "that's your problem". Because of their blatant negligence there is now a mold issue that is very difficult to completely clean up. The service staff is full of liars and thieves and we recommend to avoid business with them. They were asked to notify Endurance and make them aware so a rental car could be obtained. They said they did but a call to Endurance proved again that they were lying. We are now seeking legal avenues because their corrupt practices have left the vehicle unhealthy to drive.

I am disappointed that service department cannot give me the correct information and report on my car.l have a outlander not a Tahoe and blamed me for scratch my rims. The report is incorrect and the service department kept asking me did l purchase the car at this dealership. They will not touch my tires again Chevrolet Tahoe 2021 244x4 l don't have this car. Please let service know they need to register my car correctly. I have the paperwork stating l have a Tahoe. Again I have a outlander!!

It is highly unfortunate that a poor review needs to be communicated. I have been a loyal customer for over 10 years at this Toyota dealership and remained through several different owners. However, the last few experiences in the service department will have us transferring our maintenance to a different location immediately. The customer service has declined dramatically. Our last two service appointments have been met with barely a hello and a series of uncharges to services that are either not needed or significantly above market value. The icing on the cake was today when I arrived for my Toyota Care tire rotation that I prepaid for during the initial purchase of my vehicle. This was the final installment and I wanted to get my vehicle in before it expired. I arrived for the appointment, checked in with a very unfriendly advisor, and proceeded to the waiting room. I waited for 40 minutes to be called up and informed that they refused to rotate my tires because they deemed them too low in tread to continue with the service. While the tires are not new, they are not bald. The alignment machine read them as 4's and 5's upon arrival. However, they reported that they were 2's and 3's and would not pass inspection so there was no point in continuing with the service and handed me my key. They did not explain their process, what the numbers meant, or next steps. They just said your car is up front. No offer to provide a quote for new tires or anything. So, I prepaid for a service that they refused, waited 40 minutes to be told they are not performing the service, and basically leave. This in conjunction with the very poor service my husband received days prior on his vehicle will solidify our decision to take our business elsewhere. We just simply cannot trust their professional judgment any longer and it is truly unfortunate because they were so good to us in the past under different ownership and management. However, this treatment cannot be ignored and we cannot support this type of service.

I had an incredibly disappointing experience at Classic Toyota in Hampton this morning. I was working with a salesman named Dave, and during our conversation, he made an absolutely appalling comment. He referred to federal employees as 'dead weight' and even said it was a good thing they were being fired. As someone who values public service and the hard work that federal employees contribute to our country, I was shocked and offended by such an unprofessional and disrespectful remark. Personal opinions like that have no place in a customer-facing environment. Needless to say, I won't be returning to this dealership, and I would caution others to think twice before trusting this place with your business. Respect and professionalism should be the bare minimum, and this dealership failed miserably on both counts. If you are a federal employee I highly recommend skipping this dealership or at the very least avoiding Dave.

Had a great experience at Classic Toyota with buying my new RAV4. My sales person, Luke, was very helpful and friendly. He was very patient considering this was my first car buying experience. Bob John’s, the sales manager, went above and beyond to help as well. He made sure I was well taken care of on all fronts. Wendell in finance patiently explained everything I needed in order to drive my car home the same day. All in all everyone treated me like family and I am beyond grateful I came to Classic Toyota for my first car buying experience.

Took our Toyota vehicle in for a repair at Classic Toyota of Hampton Virginia. We had bought the vehicle at a different Toyota dealership along with a warranty about a year ago. Classic Toyota refused to honor the warranty. WHAT A NEGATIVE EXPERANCE WHAT A RIP OFF DEALER