Reviews
Great service
we had a letter regarding a possible recall and sure enough we needed to have a gas tank replaced and Hall was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Karen Clements for the positive feedback. We welcome you to stay in touch and please feel free to contact us should you need any further services performed!
Great Service!!!!!
The staff was very courteous. The service was excellent. Will definitely recommend to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Laverne Riddick! We are happy to hear that you had a wonderful service experience with our team here at Hall Chevrolet Chesapeake. If you should need any future services performed, please do not hesitate to contact us. Thank you for the positive feedback Laverne Riddick and we look forward to hearing from you in the future!
Great Customer Service
The staff is very pleasant, however the dealing department needs improvement.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ralph and Sandra Smith
AWSOME! Was a pleasure dealing with Mr.Byrd and Timothy Eure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Greetings Ralph and Sandra Smith! Hall Chevrolet Chesapeake is delighted to hear that you had a fantastic car buying experience. We truly appreciate your feedback and will be sure to share your kind comments with Mr. Byrd and Timothy. If you should need any future maintenance services performed, please do not hesitate to contact us! Thanks again Ralph and Sandra Smith for the wonderful feedback. Happy driving!
Helpful service
Service Consultant, Ms. Stacy Simonetti was more than helpful in scheduling and having the appropriate repairs done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks William Jones for the positive response! We are happy to hear that you enjoyed your service visit with Stacy and we will be sure to share your feedback with her. If you should need any further services and/or repairs performed, please don't hesitate to contact us. Thanks so much, Hall Chevrolet Chesapeake.
Great service
Easy to get an appointment. Service area pleasant and clean. Everyone friendly and knowledgable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Mary for your kind comments! We are happy to hear that you enjoyed your recent service experience with us and we will share your feedback with the team. Please don't hesitate to contact us for any future service needs you may have!
Great service
Excellent service the people there really see to it that you get the car of your dreams I'm really loving my truck
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Demetrius! Thank you very much for your positive feedback. Hall Chevrolet Chesapeake is delighted to hear that you enjoyed your car buying experience with us. We are also pleased that our team assisted you in purchasing your dream car and we will certainly pass along your feedback to them. As you settle in to your new vehicle, please don't hesitate to stop by for a regular checkup! Thanks again Demetrius and have a great day.
Good services
I have had a good experience so far each time having my truck serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Greetings Leon! We are very glad to hear that you had a great service experience with us. If you should need any further vehicle assistance, please do not hesitate to call or pop back in to see us at Hall Chevrolet Chesapeake. Thanks so much Leon for the wonderful feedback. Happy driving!
bad experience
Went to Hall Chevrolet looking for a new Silvarado 2500 HD with integrated trailer brake controller and trailer hitch. Salesman showed me a truck without both things i asked for. When I asked about the equipment i asked for I was told they would have them installed on the truck. I bought the truck, brought it back to have the integrated trailer brake controller and trailer hitch installed and they informed me they could only install an aftermarket brake controller. I told them i didn't want the aftermarket controller and they told me they would trade the truck to the one I wanted. After waiting two days for the new truck, I was informed they couldn't or wouldn't change the trucks out. Long story short I ended up with a truck I didn't want with parts i didn't want. I think they need to research before making promises. I would not recommend them to anyone!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
bad experience
They made several promises they wouldn't keep. I ended up with a truck I didn't want with equipment installed i didn't want
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We would very much like to address your issues but are having a hard time identifying you due to lack of information. Please contact me directly as soon as possible so I may determine what transpired. I may be reached at 757-233-8120. Thank you, David Phelps, Service Manager, Hall Chevrolet Chesapeake
David I left a message on your voicemail. To better explain the problem: I came in and talked with William West and told him I was looking for a moderately equipped 2500 HD truck and my needs were I wanted the integrated trailer brake control and trailer hitch to tow my 18' enclosed car trailer. He then showed me a truck with neither of the two things I asked for. He told me they could be added. After he told me that I purchased the truck. He ordered the parts and informed me someone would call when the parts come in. While I waited for the parts to come in I had the front widows tinted, spray in bed liner installed, and installed step bars on both sides of the truck. Got the call that the parts were in and I brought the truck back to have the integrated trailer brake controller and hitch installed. I asked about the parts and was told the only way they could install a brake controller was to install an aftermarket one under the dash. I talked with Joel Hackney, and Rodney Francis and told them I didn't want it that way. After several discussions they told me they would get me the truck i was asking for it the first place. i waited two days for it to come in and didn't hear anything so I called and talked to Rodney Francis and he informed me they couldn't switch the trucks because I had already altered the truck by tinting the windows and putting the spray in liner in it, which I wouldn't have done if it hadn't been promised the integrated trailer brake controller could be installed. So now I have a truck that i didn't want with parts I didn't want installed.