Castle Volkswagen Downers Grove

Brought my car in for a navigation problem It's been a one I've been in contact with them every two days to find out if they even ordered the part All I get is **** They told me they'll get back to me by the end of the day they never do here it is one week later I am still waiting for a phone call Communication is very poor I don't even know what's going on with my car The service was exceptionally horrible.

Great service! Timely and communicative. During vehicle inspection they found a ln oil leak and were able to fix it.

I had a good experience at this Volkswagen location. Brian was supportive and stayed in contact while my car was worked on.

Great job again. Great people to and good service. Makes it easy on my schedule.

Sergio was amazing!!! Very thorough, listened carefully and didn't try to haggle me into anything I didn't want. He more than worked with me and my finances which I'm super grateful for and appreciative of his efforts. I will definitely recommend him and Castle Volkswagen to others moving forward.

Very knowledgeable and friendly service. Really liked the video that was sent to me explaining what it was being worked on , as nd what needed to be fixed.

Have. Very positive experience Chao Ngo was very attentive and kept informed with everything that was happening with my claim.

Sergio was extremely helpful and fast communication! Answered all the questions and steps very thoroughly. Definitely would recommend!

Poor management, Poor communication. On the Consumer you have no rights! Would never use again!Theives are better to deal with

Don’t care only want the sale! Poor management runs rampant in this place. Theives