BMW of Bridgeport

Unscrupulous business practices. First, their internet ad said to click for a special e-price which required my email and phone number. After they got my contact info, they responded that the e-price was the same as the advertised price. Next, we agreed on that price and the sales person, Giselle, went over the extra charges, first was $995 for doc fees which was far higher than other dealerships that I had spoken to and $600 for NJ registration but she assured me that I would be refunded any amount that exceeded NJ's actual charge. I told her that the doc fee was outrageous and I wouldn't be interested. She called back several days later and I told her that I would be interested to look at the car if they dropped the price or the doc fee by $500. She spoke to the sales manager and told me they would reduce the price by $500. We then discussed the price breakdown and I reconfirmed with her that only NJ's actual charges would be withheld from the $600 charge. I drove up to see the car, loved it, and bought it. When I was finalizing paperwork with the finance manager, Michael Painter, he went through the charges line by line, and I confirmed with him that I would be refunded any funds that would exceed NJ"s actual charges which he confirmed. However, when my check came there were additional deductions of $35 and $137 I called and spoke to Michael and he said that the $35 was postage for my tags and the $137 was probably a miscalculation of NJ sales tax. I told him the tax was correct, so he said he would find out and get back to me. He called back and told me that I was being charged $137 for an outside service filing my paperwork, I told him this was unacceptable as I had been told by 2 employees, including him, that I would not have any extra charges. He escalated to the sales manager, Leo Albert, who called me. Unfortunately I missed his call. I called him back 3 times with no response which gives you a good indication as to how little they value their customers. It's shocking that I would get the same information definitively from 2 employees and that they wouldn't honor it. I purposely chose to buy a BMW from a BMW dealer as I felt that would be the easiest and safest place to buy a BMW. Man was i wrong!!!

I went in for an oil change. Now I need 12k of work done. I purchased this vehicle from BMW of Bridgeport. I put only 60k of mileage 11yr period. I've always met all service requirements. Every time I go in for service it's at least an additional 4K of work needed. My vehicle isn't an every day car. The labor prices are outrageous. I understand it's BMW but wow. The service standards also seem to have changed since I purchased my vehicle. I have lost my confidence in the service Department!

I've been working with DJ on purchasing a '26 X5 xDrive40i, and he's been absolutely phenomenal. He's been extremely professional and responsive throughout the entire process. He helped me locate the exact spec I wanted, and consistently stayed in touch through a complex deal. DJ made sure I was updated and supported even though things were a bit hectic. I really appreciate that he never disappeared even when I asked a million questions about rates, incentives, or timing. He was completely honest, clear and respectful the entire time. It really felt like he was looking out for me instead of just selling me a car. I'd highly recommend asking for DJ if you want transparency and professionalism from start to finish.

Hands down the best dealership I’ve ever worked with. The entire team is friendly, honest, and genuinely goes out of their way to help you. They’re patient, transparent, and committed to making sure you leave happy. I’ve purchased an X5, M4, and just leased a 740i from them—and I’ve moved away from other brands not just because BMW makes great cars, but because of the exceptional service here. From the owner to the management team, everyone makes you feel like family. Looking forward to continuing to work with them—and excited for when they move back into the main store.

I have been doing business with this dealership for several years now. Bought two cars over the last 14 months. It has been a pleasure dealing with Kelly Garvin, an absolutely outstanding salesperson!

BMW Bridgeport was a wonderful place to buy a car. Kelly Garvin went above beyond. Mike Dady was amazing and Gabby in the finance department was fantastic as well!

I've come in several times for service appointments and have been attended by a few different people but id like to leave this review for the tall chocolate man there. He is always so friendly and helpful, he makes sure all my needs are met and I'm left without questions or concerns. He is the ONLY employee that makes my service appointments 100% better. Id give him 10 stars but that wasn't an option.

Purchased a vehicle and Frantz was great. The front staff went over the car and was so patient. Thank you !

I submitted an internet inquiry overnight, and as soon as they opened, Ephraim Senteio promptly reached out to me. I was very upfront about my busy schedule running multiple businesses and mentioned that I didn’t have time for window shopping. Ephraim completely respected that and connected me with Client Advisor Sam Al-Hajjaj, who was absolutely phenomenal. Sam worked efficiently to provide great pricing and handled my trade-in with care, making the entire process seamless. Jake DeMattia from the Genius Center was incredibly helpful, ensuring I had all the information I needed about my new car. Danny Rodriguez in finance was both friendly and efficient, making the final steps of the purchase smooth and stress-free. I purchased an X5, and I couldn’t be happier. 5 stars! My only feedback, as someone who frequently purchases high-end vehicles (Range Rover, Aston Martin, Acura, etc.), is that the dealership can get very busy and you can tell the staff was overwhelm, I think some technology could help them because people would get lost in the waiting room like we did :). This is understandable, especially on a weekend and the last day of the month—partly my timing. Overall, I look forward to building a long-term relationship with this amazing team. After almost 10 years, I’m thrilled to have a BMW back in my garage. Highly recommended!

I submitted an internet inquiry overnight, and as soon as they opened, Ephraim Senteio promptly reached out to me. I was very upfront about my busy schedule running multiple businesses and mentioned that I didn’t have time for window shopping. Ephraim completely respected that and connected me with Client Advisor Sam Al-Hajjaj, who was absolutely phenomenal. Sam worked efficiently to provide great pricing and handled my trade-in with care, making the entire process seamless. Jake DeMattia from the Genius Center was incredibly helpful, ensuring I had all the information I needed about my new car. Danny Rodriguez in finance was both friendly and efficient, making the final steps of the purchase smooth and stress-free. I purchased an X5, and I couldn’t be happier. 5 stars! My only feedback, as someone who frequently purchases high-end vehicles (Range Rover, Aston Martin, Acura, etc.), is that the dealership can get very busy and you can tell the staff was overwhelm, I think some technology could help them because people would get lost in the waiting room like we did :). This is understandable, especially on a weekend and the last day of the month—partly my timing. Overall, I look forward to building a long-term relationship with this amazing team. After almost 10 years, I’m thrilled to have a BMW back in my garage. Highly recommended!