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Toyota Certified at Capital Plaza

(305 reviews)

Reviews

(305 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Certified at Capital Plaza from DealerRater.

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The sales lot has multiple types and years of cars to

The sales lot has multiple types and years of cars to choose from. The sales people, finance dept, and managers work well together.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hi Regina, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

Jorge always provides excellent customer service, and

Jorge always provides excellent customer service, and always makes sure to keep me informed throughout my service appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota Certified at Capital Plaza. We are always more than happy to assist you if anything else comes up. Take care!

Isaac, Oscar, and the mechanic stayed late to make sure

Isaac, Oscar, and the mechanic stayed late to make sure that I was able to take my home the next day after leaving it for repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota Certified at Capital Plaza. Please don't hesitate to reach out if there's anything additional we can do for you.

This dealership gave very efficient and timely service.

This dealership gave very efficient and timely service. They were transparent about their work. Impressive!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jermaine, thank you so much for your positive comments about Toyota Certified at Capital Plaza! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oscar Herrera really went out of his way to help me

Oscar Herrera really went out of his way to help me today. I am very happy with the service I received.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're so glad you had a positive experience. Don't hesitate to contact us if there's anything else we can do for you.

Kevin was very helpful when explaining the diagnostics of

Kevin was very helpful when explaining the diagnostics of my vehicle. He was very knowledgeable and thorough

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota Certified at Capital Plaza. If you have any further questions, please give us a call. We're always happy to help!

They are really reliable.

They are really reliable. Reminded me of my appointment and servicing was done on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Veronica, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

I received excellent customer service.

I received excellent customer service. The necessary repairs were carefully explained. My service rep was very thorough and considerate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Awesome customer service and good communication in

Awesome customer service and good communication in respect of my vehicle needs .The representative was very helpful and very responsive in service delivery

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Did a good job on my car and the staff that attended to

Did a good job on my car and the staff that attended to me was very professional and helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota Certified at Capital Plaza! We are always more than happy to assist you if anything else comes up. Take care!