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Toyota Certified at Capital Plaza

(297 reviews)

Reviews

(297 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Certified at Capital Plaza from DealerRater.

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Everyone was very courteous.

Everyone was very courteous. I walked around the car lot get some exercise in sun. Talk with a few people inside the employees all in all had a great experience the weather was nice and I was satisfied with the work that was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Performed maintenance on my vehicle and good never reset

Performed maintenance on my vehicle and good never reset the notifications. Not sure what else wasn't done.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Please allow me to apologize that we did not reset the maintenance light during your recent visit and we have put doubt in your mind about the work performed. I completely understand your concern and would like to work with you to make this right. Please send your contact information to rbayat@toyotacapitalplaza.com. I look forward to working with you Rose Bayat, General Manager rbayat@toyotacapitalplaza.com

Great service.

Great service. Always keeping to time as promised. My car is well taken care of. Oscar has been very consistent in ensuring l get enough info about what’s going on with my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Best service anyone can get, got the tire replaced &

Best service anyone can get, got the tire replaced & wheels repaired 10/10 will do it again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

I’ve been servicing my 2022 Venza at Capital Plaza Toyota

I’ve been servicing my 2022 Venza at Capital Plaza Toyota for the last two years and the customer service and quality of work had consistently been outstanding. I highly recommend their service department!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello Toayoa, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I really like the costumer service, the waiting wasn’t

I really like the costumer service, the waiting wasn’t too long and it was a good experience this time, thank you for taking care of my car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dependable, Respectful, accommodating .

Dependable, Respectful, accommodating ....will continue to return for these reasons...keep up the good work..

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

The service department is excellent.

The service department is excellent. The service advisors are helpful, and the wait time is always within the expected range.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Sarah, we're happy you found our staff to be so supportive during your experience here at Toyota Certified at Capital Plaza. Please don't hesitate to reach out if there's anything additional we can do for you.

The service was good even though it took a day and half

The service was good even though it took a day and half and Oscar was wonderful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Karen, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

Buen servicio, exelente trato mucha amabilidad, mucho

Buen servicio, exelente trato mucha amabilidad, mucho tiempo dé espera en fin muy buen trato

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hola, agradecemos tu reseña positiva sobre tu reciente experiencia con nosotros. ¡Gracias y que tengas un excelente día!

Consumer response

Gracias por su buen servicio