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Toyota Certified at Capital Plaza

(305 reviews)

Reviews

(305 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Certified at Capital Plaza from DealerRater.

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Isaac was above and beyond.

Isaac was above and beyond. He is a Professional who knows how to communicate and take care of his clients.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found Isaac to be so supportive during your experience here at Toyota Certified at Capital Plaza. We do hope we can be of assistance in the future. Take care!

Francis is a great guy abd very professional.

Francis is a great guy abd very professional. Very calm, respectful and very very considerate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to Francis here at Toyota Certified at Capital Plaza! We do hope we can be of assistance in the future. Take care!

He was very patient and helped me with a good deal and

He was very patient and helped me with a good deal and got everything done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Consumer response

Very good store and staff. And Very good service

Consumer response

Very good service and staff

Consumer response

Very good service

This was my first time to this dealership and I was

This was my first time to this dealership and I was impressed with my helper

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

The car service was prompt, the staffs were customer

The car service was prompt, the staffs were customer friendly, complimentary ride and value for money

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Biba, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota Certified at Capital Plaza! We are always more than happy to assist you if anything else comes up. Take care!

The markup on parts are much more than other shops in the

The markup on parts are much more than other shops in the area. Service manager was polite

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share a kind note about our service manager. We would, however, like to review the pricing that you are concerned about. Please send your contact information to rbayat@toyotacapitalplaza.com. We look forward to working with you. Rose Bayat, General Manager rbayat@toyotacapitalplaza.com

The service was speedy very efficient.

The service was speedy very efficient. Oscar was great at explaining everything making my experience stress free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your praise and kind comments about Oscar. Please don't hesitate to reach out if there's anything additional we can do for you.

They provide satisfactory service.

They provide satisfactory service. The staff provide professional and prompt services. The ambience is good and very relaxing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The dealership provided the service I came in for (60K

The dealership provided the service I came in for (60K checkup) without trying to upsell me on services my vehicle didn't need. Communication was excellent and the service was first rate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

They did a marvelous job on my car maintenance.

They did a marvelous job on my car maintenance. The representative assigned for me was marvelous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!