Matt Bowers Infiniti Metairie

The total 100% lack of professionalism and sheer disrespect that I have experienced at Matt Bowers Infiniti Metairie is truly awful and disappointing and NEEDS TO BE SHARED. It started from their Sales Manager Brody, up to their GM JP. Being in sales, I would NEVER think to ever even talk to someone the way that I was spoken to. This year our Yukon was deemed a Lemon. This process notoriously takes months and when everything was almost settled, we started looking at all of the different large SUVs on the market to make the best decision for our family. After multiple visits to various dealerships, we made the decision to go with the Infiniti QX80. The week that we had to surrender our vehicle, we went to Matt Bowers Infiniti and put a DEPOSIT down on the vehicle of our choice and had previously explained (even to the GM) that we were awaiting the deposit of the funds to be able to secure the financing. We signed the agreement and put the deposit down on Sept 10. On Tuesday Sept 16, our salesman checked in and we confirmed were still awaiting the funds and had every intention of coming to buy the vehicle ASAP. 1 week later, I called the dealership to let them know that I would be coming in that day to finalize the purchase, except no one answered my call, or called me back, which seemed odd to me. I went in later that day to purchase the vehicle with the received funds to only find out that THEY SOLD THE VEHICLE WE PUT A DEPOSIT ON TO SOMEONE ELSE. Initially they promised that they "would make it right" and find the same vehicle for us to purchase. Well it didn't take long for them to ignore my calls, not call me back and leave me in complete limbo of what was happening. ALL WHILE I HAVE NO VEHICLE. Jantz Theriot went in on Friday of this past week (since no one would call us back) to see what was going on and instead of being greeted professionally, the Sales manager asked what he was doing there "because he told his wife he would be calling her". When the sales manager was met with real frustration from us, he continued his attitude. Jantz demanded our deposit back and let the GM know that we didn't want anything from them. I made one last ditch effort to try to make this work this morning,(i truly don't even know why, I think I just really wanted to see them do the right thing). I called for the GM, JP, to discuss with him all that was going on and see if we could come to an agreement. Instead, he insisted that he would never hold a vehicle (even with a deposit) for more than a few days and that he was justified in selling it to someone else and did not make any mistake by doing so. Not to mention he was a total rude xxxxx. What kind of dealership are you running Matt Bowers? P.S. I asked JP who he answered to because I would like to speak with them. he said it was you, Matt Bowers. He swore he would send you my information, although I have to be honest based on his lack of professionalism, and brash behavior, I really don't trust or believe him, but could you blame me?

I have been coming for service to this infiniti dealership since 2004, and never had a problem before Matt Bower took over about a year ago. I came in March for 40k service, 4 tires, and alignment. After 9 hours waiting, alignment was still not done, had to return the next day, and I was charged $460 labor for the 4 tires. After leaving, and getting up on the interstate, the steering wheel shook, was cocked to the side, and the car pulled. Service advisor said to bring it back the following week to realign and rebalance. That took an entire day, after which both problems still existed. I brought it back another 3 times, 5 total before someone figured out that 1 tire was defective, had a bulge in it. They charged me $120 to roadhazard the defective tire, but finally, no more shaking. But the alignment still pulls, and the steering wheel is still crooked. So after 2 months, and 6 attempts at balancing and aligning the wheels, the car still pulls, steering wheel is still crooked, and I am pretty sure I overpaid at least $300 between labor and the roadhazard replacement of a defective tire.

I just purchased 2024 QX50 sport from Crystal over at Matt Bowers. All I can say is this experience was the best! Everyone was attentive to my questions and concerns. Once the deal was done Crystal even came in on her off day and waited for me to pickup my new vehicle. Kudos to my sales person Crystal & the Sales Manager Brodie for making my experience a memorable one.⭐️⭐️⭐️⭐️⭐️

Did not want to negotiate a better price on vehicle even though the vehicle was 5 years old and interior looked much older

Was charged at purchase for $1500 fee for lifetime drivetrain. I did not want this. I was told that this was not an option.

Had a insurance claim paid the dealer they me to still paid them 29 hundred more for 2 parts to get my car to start they said my car couldn't start with out the part I told my other key there and .y car started Ronal Fernandez has been lying to me for 3 weeks about my car can't start. I let him see that it can start he want to call the police for me. My car been there for 3 weeks. I video me staring my car that they told me couldn't start with out the parts Ronald Fernandez and the manager Aaron both. I know something was wrong. I didn't get no paperwork about me car from them and papers they has I couldn't see them.Ronald said you a key 😅 it me car but when I started the Ronald got in on the other side push the button and turn it off I thought he was going to kill me for the look on his face then he said disabled the car she going to take disabled the car that couldn't start,I thought it was disabled already from what you was telling me.

New car is broken within 2 months. Horrible service. Rude representative. I regret the purchase. This is my 4th Infiniti and never thought that I would experience this

They were very Courteous and took care of me well I was very pleased with my service thank you

Love the service. Did not have long wait. And was very on point. I was able to track service of car on phone.

I am beyond disappointed, My vehicle has been there 3 different times for the same issue. It's very frustrating because I've stressed that I didn't wanna take the vehicle until it was fully fixed. I was assured by multiple people that it was fixed. One person said it was 100% better when in fact things are way worse. My vehicle is still smoking 90% of the time that I'm driving it & vibrating. I'm currently spending a lot of money weekly on rentals to make sure that My family is safe. I've been driving the Infiniti since that is what I was instructed to do. Drive it a lot and the smoke will go away. My Tech at Mercedes looked at my car today and noticed that the oil is overfilled. He also stated that it can mess up my motor with it being over filled. How am I supposed to trust that my car was fixed rite when it has too much oil? I don't know whether to call Customer care or consult my attorney. If you knew the car wasn't rite tell me that. Don't lie to me and say it's 100% better. I am beyond frustrated. I have no confidence that my vehicle will ever be properly diagnosed there. This is not the way you treat a customer.