Reviews
Service Rep Kaitlyn has great customer service.
Service Rep Kaitlyn has great customer service. She did an awesome job taking care of her customer. Thank you!
Service Rep Kaitlyn has great customer service.
Service Rep Kaitlyn has great customer service. She did an awesome job taking care of her customer. Thank you!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was very pleased with my service My advisor Carol Ann
I was very pleased with my service My advisor Carol Ann Higie was very helpful and knowledgeable and friendly. I would highly suggest Shottenkirk Toyota for all vehicle service. I will always do business with them. They also have me a military discount.
I was very pleased with my service My advisor Carol Ann
I was very pleased with my service My advisor Carol Ann Higie was very helpful and knowledgeable and friendly. I would highly suggest Shottenkirk Toyota for all vehicle service. I will always do business with them. They also have me a military discount.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was very pleased with my service my advisor Carol Ann Higie was very helpful and knowledgeable and friendly I would highly recommend suggest Shottenkirk Toyota for all vehicle service. I always did business with them they also gave me a military discount.
James Greena is my advisor.
James Greena is my advisor. He is the best! I can always count on him to keep me updated. I trust him fully with my truck. Thank you James!
James Greena is my advisor.
James Greena is my advisor. He is the best! I can always count on him to keep me updated. I trust him fully with my truck. Thank you James!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and for recognizing James! We're lucky to have him on our team, and it's wonderful to hear how much you value his communication and care. Knowing you trust him fully with your truck means a lot to all of us. We'll be sure to share your appreciation with James—he’ll be thrilled to hear it. We look forward to continuing to provide you with the same great service every time!
Pete has been doing a great job always making sure we’re
Pete has been doing a great job always making sure we’re taking care of when we go
Pete has been doing a great job always making sure we’re
Pete has been doing a great job always making sure we’re taking care of when we go
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're so glad to hear that Pete consistently takes care of you and ensures everything goes smoothly during your visits. His dedication to our customers truly makes a difference, and we’ll be sure to pass along your kind words. We appreciate your continued support and look forward to seeing you again soon!
My first service appointment for my new car was performed
My first service appointment for my new car was performed quickly. I received a text notification about what was done. The service rep was very professional and accommodating. The waiting chairs are comfortable. I was very pleased.
My first service appointment for my new car was performed
My first service appointment for my new car was performed quickly. I received a text notification about what was done. The service rep was very professional and accommodating. The waiting chairs are comfortable. I was very pleased.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're so glad to hear your first service visit went smoothly and efficiently. It's great to know our team kept you informed and that your service advisor was both professional and accommodating. We’re also happy you found the waiting area comfortable—we want every part of your visit to be a positive one. We truly appreciate your feedback and look forward to seeing you at your next visit!
My family and I have been bringing our cars in for years.
My family and I have been bringing our cars in for years. We’ve always received good service and never felt rushed in making decisions. Hearing music play throughout the building while I wait is fairly new, even though I usually bring my earphones, I thoroughly enjoyed it and it made my day.
My family and I have been bringing our cars in for years.
My family and I have been bringing our cars in for years. We’ve always received good service and never felt rushed in making decisions. Hearing music play throughout the building while I wait is fairly new, even though I usually bring my earphones, I thoroughly enjoyed it and it made my day.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your continued trust and loyalty over the years! It means a lot to us that you and your family choose Shottenkirk Toyota San Antonio for your service needs. We're especially glad to hear that you’ve consistently felt well taken care of and never rushed in your decisions—that’s exactly the kind of experience we strive to provide. We’re also happy you enjoyed the music throughout the building! It’s a newer addition, and it’s great to hear it added a little something extra to your visit, even with your earphones on. We look forward to welcoming you back next time!
Outstanding service provided by all members of
Outstanding service provided by all members of Shottenkirk Toyota SanAntonio. They worked together as a team! Exceptional!🇺🇸❤️
Outstanding service provided by all members of
Outstanding service provided by all members of Shottenkirk Toyota SanAntonio. They worked together as a team! Exceptional!🇺🇸❤️
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our team at Shottenkirk Toyota San Antonio provided you with outstanding service and worked together to make your visit exceptional. Your feedback means a great deal to us, and we’ll be sure to share your comments with the entire team—they’ll be proud to know their efforts made such a positive impact. We truly appreciate your support and look forward to serving you again in the future!
The service department is great.
The service department is great. Easy to schedule with. Quick and efficient. And they communicate really well about your car and the timeline.
The service department is great.
The service department is great. Easy to schedule with. Quick and efficient. And they communicate really well about your car and the timeline.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We’re thrilled to hear that you had a positive experience with our service department. We strive to make everything as smooth and efficient as possible for our customers, and it’s great to know that our scheduling, communication, and turnaround time met your expectations. We truly appreciate your feedback and look forward to serving you again in the future!
Great service with professional attention to details.
Great service with professional attention to details. Lobby was clean. Customer service great. Thank you.
Great service with professional attention to details.
Great service with professional attention to details. Lobby was clean. Customer service great. Thank you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're glad to hear you received professional, detail-oriented service and that you enjoyed our clean and welcoming lobby. Providing excellent customer service is always our priority, and we truly appreciate you taking the time to recognize the team's efforts. We look forward to seeing you again soon!
Everyone was very nice especially Mr JJ Saenz was very
Everyone was very nice especially Mr JJ Saenz was very helpful thank you very much for your great service
Everyone was very nice especially Mr JJ Saenz was very
Everyone was very nice especially Mr JJ Saenz was very helpful thank you very much for your great service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair