Autostar Subaru of Silverthorne

I bought a car from Autostar Siverthorne about 6 weeks ago. I should have stopped the process before I bought the car. I bought the car online and over phone calls. I have done this before without a problem. When buying something online and through phone communication I expect my questions and concerns to be answered truthfully. My first concern was the tires. I asked several times about them. In the pictures it appeared they had a lot of wear on them. I voiced this several times and was mislead by staff that they were good. I live in snow country and need good tires. I have since bought new tires. When I was signing the e-paperwork I accidently signed a$3000 service contract, which I NEVER authorized (it was never even presented to me). I tried to unsign it and that was not an option. I immediately called the dealership and spoke to Nathan about it and he was very dismissive. I had talked to Nathan about a different warranty service which I did authorize and it was under $1000. I was able to get the contract canceled, but they charged me a $85 finance charge!!! My salesperson, Mike, delivered the car. The car had a little over 2000 more miles on it then the advertised mileage. I'm about 240 miles from the dealership. I never did get an answer about that discrepancy. I signed some paperwork with Mike when he delivered the vehicle. He gave me the wrong copy of a couple of documents, which the dealership immediately overnighted me new documents to sign, which I did and returned. I still haven't received my copies even after several requests to have them sent to me. My salesperson also told me that the vehicle had a "180" service done on it when they got the vehicle. Why isn't that shown on CarFax? I asked, still don't have an answer. When I got the car it showed 75% oil life left (because of the extra 2000?). I have contacted the sales manager about all of these issues some things have been answered, but most haven't. In fact the last message I sent him ( at least a week ago) asking about the $85 finance charge., still hasnt been answered. Last time I looked still no service record on Carfax (the tires I purchased are there). Needless to say, I would not recommend this dealership. Maybe the in person experience is better. I'm the person that buys a new/different vehicle every 2 or 3 years, so I have experience in buying vehicles. This has not been a good experience.

Love my new Subaru. Great staff and excellent experience. They go above and beyond. Thank you Autostar Subaru.

Thank you to Autostar of Subaru Silverthorne I love my new Subaru. Fantastic customer service. ❤️❤️❤️❤️

Thanks to AutoStar. I now have my dream car. All of the staff were so helpful in my purchase.

In love with my Subaru!!! This was easy and smooth process. I would definitely recommend anyone if they are looking to get into Subaru!!