ALM Nissan Newnan

My daughter and I purchased a 2025 Nissan Sentra SR from ALM Nissan Newnan, GA on 10/13/2025. My daughter was in contact with salesman Anthony & the Sales Manager Bobby for 2 days prior to us making the 2-hour trip to their dealership. She was VERY clear, including in texts, that I am elderly & have panic disorder & many health issues, therefore the trip to their dealership was going to be a challenge, but one willing to take because their offer/terms were great. After the sale I had many concerns I wanted addressed, that still have not been: *The vehicle not completely ready to go, as promised. What should have taken no more than an hour turned into a 5-hour ordeal. *I was not provided with the second key, the owner’s manual, or the ORIGINAL window sticker before leaving the dealership! *The original window sticker, I did not see it, remove it, nor did I give the dealership permission to remove it. *They fraudulently put on the paperwork the vehicle had 10 miles when we took delivery, it had 39 miles on the odometer. *There were several settings in the car I did not understand or know how to work & when we went to look for the manual, that Anthony promised was in the glove box, it was not there! My daughter was ahead of me in her own vehicle. *How did they not have the second key available on a brand-new vehicle? *Why do they offer Nationwide shipping (free to Georgia drivers) on their website? As many times as we let, Anthony & Bobby know that making trip was going to be difficult. *$1295 PROTECTION PACKAGE added to the deal after we explicitly told them we did not want & could not afford any add-ons! Nissan Corp & Wells Fargo are both looking into this. *The rear bumper is a different shade of white from the rear fender it sits against? I am of the opinion that the vehicle was either wrecked/damaged/vandalized & ALM Nissan Newnan repaired it in-house & sold the vehicle as new, this would also explain the discrepancy in the mileage. They are a new car dealership, this is what they do every day. Forget trying to call the dealership; you cannot get one person to pick up the phone, all vm boxes are full! The ALM Nissan website doesn't even list their staff or how to get in contact. I have contacted ALM Nissan Newnan numerous times about issues with the sale & the vehicle itself, including: *No Owners Manual *No second key *No Original Window Sticker *The discrepancy w/ the mileage *The brakes are extremely squishy *$1295 PROTECTION PACKAGE *The rear bumper is a different shade of white from the fender it sits against. I used their websites CHAT feature, GM David Ray called me. He said that we would have to drive back to Newnan to get a new key cut & programmed, have the brakes checked, receive the manual, get a PRINTOUT of the window sticker, & have the rear bumper looked at. The only compensation they were willing to offer was to refill our gas tank & provide a loaner. *UPDATE* We went back to ALM Nissan to get the key, a manual, & to have the brakes and bumper checked. I had corresponded with David Ray for days before this visit & he even asked me to wait until Monday to ensure that he & the service manager would be there & able to get us ‘in/out’ as quickly as possible, we set a time of 9:30am. What a JOKE! When we arrived @ 9:25am no one knew anything about our appointment. I emailed the General Manager David Ray and he said he was in a Zoom meeting and would be out soon. That never happened! 4 hours later, when our vehicle was ‘done’, we saw our car just sitting in the service bay, waiting, after another 20 minutes of standing around asking for someone to close out our ticket, the Service Manager finally came out, handed us the new key, the manual & said that they bled the brakes & put fresh fluid in them, as a courtesy, & to have a nice day! In summation, ALM NISSAN NEWNAN, GA is the most unprofessional, ill-run, shady business I have had the displeasure of dealing with! I would recommend BUYER BEWARE!

They've got a crew that provides really great service, and I had a positive and pleasant experience

I had the pleasure of being assisted by the very friendly members of their service team, who were exceptional and provided me with useful information and interesting purchase options

I was called about a truck I had inquired about. They told me it was available, could be financed and to come down. At around 9am I told them I'd be down around noon. I called them back around 10:00 and asked if I could come see the truck and they said, "yes, we will have it ready for you." When I got down there the salesman asked me for my driver's license. I had forgot my wallet at home. He said I wouldn't be allowed to see or look at the truck if I couldn't provide a license. What??? Ok. I had my wife send a picture of the license. Then the salesman says, "Well, we can't finanance that truck because it's so old." So I said well then we are done because they told me over the phone that they could. He then changes his tune and says, "We work with many banks. We can get you financed. No problem." I tell him I'm going to go outside and look around while he finished the paperwork he had to do. I went to look for the truck, it it was no where to be found. Then the salesman comes out and says oh it was picked up last night. It may still be available. It at another lot. What!?? You mean in the three phone conversations I've had BEFORE I came down no one took 5 minutes to make sure the truck was on the lot! I asked to speak to the sales manager. Told him what happened, that it was the first time at this dealership and that I was extremely disappointed. He asked me what he could do. I said you can give me an excellent deal on that truck. He didn't say anything. I said thank you for your time. Shook his hand and walked out. Sure, they blew up my phone with calls and texts before I went to look at the truck, but did anyone reach out after I drove all the way down there and they did nothing but waste my time? Nope. No call, no text, nothing. This is why dealerships get a bad reputation. Extremely poor leadership and extremely poor customer service. I will not go back and if I were you I'd stay far away.

They possess an exceptional blend of warmth and expertise, attending to me in a remarkable manner, resolving all my questions and supplying me with the essential details about the vehicle and other appealing alternatives

I'm nicely surprised not only by the speed of their team's response to my application but also by the excellent gesture of inviting me to try the car, which I like

They made a positive first impression on me with their extremely attentive staff, who gave me excellent service and great attention to care

This dealership thrilled me with their clear, honest answers about their available cars. Great fast service and amazing customer experience. Highly recommended

High-quality service, their friendly employees were thoughtful enough to respond to me instantly, offering me multiple buying options and other very appealing car options

This dealer had provided truly excellent customer service, exhibiting great kindness and care to me