Reviews
Car Owner -2015 Honda Civic
Excellent Customer Service and Car Care: The Service Advisor provided a through description the problems, repairs required to fix the problem, when to expect the car to be ready, and the use of a loaner, for transportation, while repairs were completed. Thanks for the outstanding service and care. Keep up the good work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you B.F.H. McNair for trusting Duval Honda with the health and maintenance of your 2015 Honda Civic. Clear communications and time management are key to the Duval Honda Service First promise.
AC issues
Mr. Lee was very professional and courteous and let me know each step of the way the process of my car repairs for the AC issues.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Duval Honda strives to provide clear communications and time management with each service visit. Thank you Cindy for the 5 star recognition for our service processes.
Car Service
Very happy with everything, although it took much longer than I thought. I had an oil change, rotated tires and balancing tires. It took 3 and 1/2 hours.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Jenny for your feedback and understanding for the Duval Honda service department. We appreciate your 5 star review and will forward your length of visit concern with management for evaluation.
Honda Service
Good service from adviser and Duval Honda is a very accommodating location.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Duval Honda's Service First goal includes great customer service and a top-notch facility for guests and employees. Thank you Gelon for the 5 stars for Duval Honda on Cassat Avenue.
OMG.. THE BEST PLACE TO BUY A CAR
If you want a car come here. Colin was so friendly. He explained every step along the way. I knew what to expect before i arrived. Everyone was friendly. From beginning to end. I have already told my family and friends to go buy a car and ask for Colin.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The Duval Real Deal has another happy customer. Duval Honda appreciates your 5 star review Dee. With your best price upfront, the Duval Real Deal is real fast, real fair and real friendly. We appreciate the recommendations for Colin and Duval Honda on Cassat Avenue.
service
my 2019 became inoperative. Had car towed to dealership, found out it was my battery, i'm disappointed bc the car is only 2 years old with 36000.00 iles and battery not covered under a factory warranty
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for providing this feedback. The Honda battery warranty ends at 36,000 miles. Our service manager wants to review your visit. Please reach out to Neal MacEachron 904-899-1968 or neal.maceachron@duvalhonda.com.
Honda
I received great customer service and experience at Duval Honda I love being a customer because of the experience thats why I only drive Hondas there the best cars any one could have.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Lisa for your loyalty to Honda and Duval Honda on Cassat Avenue. Customer Service is our top priority.
CRV Routine Service
As always Tom Martin is exceptional in taking care of all my cars needs and thoughtful and knowledgeable about all things Honda. Thank you. Susan Sharp
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Susan for the 5 star review for Tom and the Duval Honda service department. Clear communications and attention to the details are part of our Service First promise.
Great overall experience
I had an excellent experience from start to finish. Kevin Bentacourt went above and beyond answering questions snd keeping me updated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks KK for recognizing Kevin and the Duval Real Deal buying process with 5 stars. We make it real fair, real fair, and real friendly.
Service excellence
Duval Honda has such a great service department. My service advisor Sal takes such great care of my Honda!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Duval Honda appreciates your 5 star feedback for Sal and our service department.