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Journey Nissan

(1,450 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
New (855) 366-8475 (855) 366-8475
Used (877) 748-7680 (877) 748-7680
Service (866) 867-2655 (866) 867-2655

Reviews

(1,450 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Journey Nissan from DealerRater.

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Great customer service , came for an oil change as a walk

Great customer service , came for an oil change as a walk in and they finished my car within the hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. We look forward to seeing you again at your next visit.

Had an issue with my 2014 Altima, Zeigler Service

Had an issue with my 2014 Altima, Zeigler Service deparrtment was able to inspect and repair my car within 24 hours. Great servive and very helpful staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. We look forward to your next visit with us.

Very happy with the friendly service, timely updates, and

Very happy with the friendly service, timely updates, and smooth process. Very satisfied. Will use this facility again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. We are happy to hear you will continue to use us for your service needs. We look forward to your next visit with us.

The dealership service center provided fast and exemplary

The dealership service center provided fast and exemplary service. They helped me out with what I knew I needed help with, but then also brought other issues to my attention I wasn't aware of. The cost even ended up being less expensive than another local shop. I would highly recommend Ziegler Nissan of Gurnee

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review. We are glad we could meet your expectations . We look forward to seeing you again.

Jeff made my service experience pleasant and convenient.

Jeff made my service experience pleasant and convenient. He is very courteous and professional. Thanks Jeff!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review for Jeff.

Excellent Service

Purchased a vehicle in 2014 from Zeigler Nissan. Service has always been good. Danny in Service is an Asset to Zeigler In constant contact with updates and time frame of work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the review for Danny. We are happy that we provided great service. We look forward to seeing you again.

I have had service on my Frontier since I bought it in

I have had service on my Frontier since I bought it in 2014 and they have always done an excellent job!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. We look forward to your next visit with us.

Really happy with service personnel, cleanliness of the

Really happy with service personnel, cleanliness of the facility, work done on our cars, availability of parts for our '07 and '09 Sentras!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. We work hard to provide customers with a good experience so its good to hear we have done our job! Cant wait to see you again.

Tim did a great job of explaining everything.

Tim did a great job of explaining everything. Thorough work, clean operations. Thanks a lot Tim.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review for Tim. We look forward to seeing you again.

The employee that took care off me was very friendly and

The employee that took care off me was very friendly and was very accurate was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review for Deya. We are so happy that she was able to to provide you with accurate information and make it a good experience for you. We hope to see you again in the future.