Grubbs GMC of Wichita Falls

Found my warranty and got it approved. Great job. Lipscomb could not find it. Kept me informed.

We brought our Buick encore in for repair last year the day after Christmas we just got the car back today taking the mechanic two months to fix it was there for two months, and they never bothered to even wash the vehicle from all the dirt and dust that it gathered during the repair The bill was over $5000 and you made us pay for the credit card transaction of 3% James Baker was the very worse service representative I've ever dealt with in my entire life currently I'm 65 years old and I've never had such a bad experience with a dealership. Worst customer experience I ever encountered. Avoid Foundation Motors like the plague.

My experience with the Foundation Sales Team (Justin and Daniel) was great. it was simple and smooth with no surprises...exactly how I like it. This purchase marked the fifth vehicle I've purchased from this Dealership over the last 15 years.

First time dealing with new owners. Everything went smoothly . Have no problem going back for service.

I like this dealership and I recommend it to others. They are fast and efficient.

Timely, informative to progress of vehicle maintenance. Coffee in waiting area greasy and hot. Facility clean

I had a very pleasant experience buying my first truck from a group of people that mean a lot to me.

It is impossible to reach anyone by phone at Foundation Motors of a Wichita Falls. We bought a MB in April and since then Ive made multiple calls to the finance department.and for a service appointment. The phone is not answered at all or sent to voice mail with no callback.The online service appointment feature apparently doesn’t work and hasn’t for some time. My car now shows lit engine light. I called four times today, not to mention several attempts last week. before I got to a voice mail in the service department. The buying process is painful. The finance guy we worked with was in a hurry.. He was openly making faces and rolling his eyes at our sales guy. It was obvious we weren’t moving fast enough, as it was time for him to go home! We saw what we were told was the new owner while in the MB showroom. Everyone stopped what they were doing to talk to the guy. It seemed very unprofessional to leave customers sitting. Buying was a day long process, somewhat due to my financier, but there was little or no help to our new salesperson from management. We left the dealership without any paperwork. This began my futile calling attempts. I tried to reach management as well to share my concerns but….no call back.

We were greeted as if we were valued customers. We left the vehicle and the service was completed before we expected. There were no issues picking up the car. We really appreciate the customer service we received. We

Help was amazing. Found the vehicle that fit the needs of my wife and I. Would definitely recommend to anyone searching for a car to go and see their inventory.