Germain Volvo Cars North Hills

Very easy to work with. Everything was completed over the phone/text with full transparency 👍

**SERVICE DEPARTMENT** I’ve never been more disappointed in a supposed reputable dealer and service department. Brought my Volvo in for a check engine light with 3 misfire codes - random multiple- and cylinder 2 & 3 misfire. I had just replaced plugs and coil’s aftermarket myself, and that unfortunately did not solve the issue. I have been a long time customer of Bobby Rahal Volvo service department and had no previous issues, and had great trust in their competency and customer care. Upon bringing my XC60 in, they explained aftermarket parts often aren’t compatible with Volvo models as their specs can be slightly off, they provided me with video footage of diagnostics and what they reccomend to solve the issue. New OEM plugs and coils. I also needed inspection and emissions done. Great. We went ahead and did all of those things. However, they had my vehicle for over a week, offered no loaner, vehicle was only test driven a total of 50 miles between diagnostic and after repairs. They said the issue was fixed. Unfortunately, a month later the check engine light comes back on. I checked the codes myself, to my utter disappointment it was displaying same three codes. I realized the car had finally had enough drive cycles to reset and the original issue was never actually fixed. I take my car back in for service trying to confirm I will not be double charged for what was not seemingly fixed the first time. Except this time, I was given a bunch of beat around the bush dialect. My service advisor Jim Anderson, spoke to me like I was ignorant with no mechanical knowledge, which felt incredibly disrespectful, and was eventually told the codes displayed “were not active”, that this was a new issue that was going to cost more money, and based on the mileage they now believe it to be “x” issue. When did we start diagnosing based purely on mileage? This time around I was provided no video footage of diagnostics. I was asked to dump another thousand into it for the already few thousand I had put into the initial repair, with no accountability on their end whatsoever. This service department does not have your best interest in mind. They have your wallet in mind. They did not want to go the extra mile to try and figure out what was wrong and what they may have missed with my vehicle the first time. Instead they tried to use my wallet to go through their process of elimination. Not what I was expecting from a reputable dealer that claims to have the best tools and technicians. I was truly expecting more from Volvo as I had always had exceptional experiences with them in the past. Seems like the second they were in a position to lose money, and forced to double back on their mistaken diagnosis, the ethical business practices and customer care went out the window. Very disappointed, and I will not be bringing my car back to GERMAIN VOLVO ever again. They have put the worst taste in my mouth.

Been a BR customer ever since I retired from my 30 year Army career 10 years ago. Bought my first Volvo in 2004 during my second tour in Germany. In the last ten years I've bought four new Volvos and most recently a used one. I kept buying them from BR because the sales staff is world class (after living in Europe for 17 years, I know world class). And Jim Anderson is the service department is simply superlative. He's taken care of me for the last 10 years. I drop my car off with him for anything and I never worry because I know that he's going to take care of me no matter what. He is what right looks like.