Reviews
I have very good service the people very professional
I have very good service the people very professional very good service I will recommend .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I’ve been going there for over eight years now.
I’ve been going there for over eight years now. Always a good experience. Scheduling process is quick and easy. They keep me updated with services that need to be done without being pushy and have never misdiagnosed a problem.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Service was mediocre at all points of the sale.
Service was mediocre at all points of the sale. Salesman was unknowledgeable and just rude. The car options was amazing but it was a bad experience to buy there.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, Daniel, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
You must start having some qualify mechanic available all
You must start having some qualify mechanic available all if the time, even on Saturday.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Great service excellent dealer.
Great service excellent dealer. One of the best that here is around. Will always bring my vehicle here
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Motor Cars Mitsubishi. We look forward to having you as one of our valued customers for many more years to come!
I had to visit thrice to fix my issue with Trunk latch.
I had to visit thrice to fix my issue with Trunk latch. Initially the problem wasn’t diagnosed and during second visit I heard a silly reason saying that the issue won’t be covered under warranty because of a minor crash occurred an year ago. I had to visit body shop that did the fender bender previously and they clearly told me the issue is not yet all related to the crash. During my third visit I had to fight for my bumper to bumper warranty. At last it’s been fixed by Mitsubishi under warranty and I appreciate the efforts. It should have been done on my first visit and I wouldn’t waste my time, money and energy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Motor Cars Mitsubishi. We appreciate your business and hope to see you again soon!
They always get me in, quickly.
They always get me in, quickly. Get things done fast , & complimentary car wash. It's a drive, but I trust them more than those oil change places. I was spoiled, when Max Madsen was nearby, where I bought my last 2 cars.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Motor Cars Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
I needed an oil change, software update, and them to look
I needed an oil change, software update, and them to look at my car regarding a noise issue. They got me in as soon as I arrived which was 15 minutes early, determined the cause of the noise which was brake clips, and fixed the problem along with completing software up and pil change. They were polite, efficient, and kept me up to date. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Motor Cars Mitsubishi. We appreciate your business and hope to see you again soon!
No idea who Meaghan is so gave median rating.
No idea who Meaghan is so gave median rating. Employees were not friendly at all. Did not speak unless it was necessary. Did not get to speak with the person who serviced my car so was unable to ask questions.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, Juli, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
We wouldn't bring our car back by you if you were the
We wouldn't bring our car back by you if you were the last dealership on earth. The only reason I'm telling you is be aus3 Tammy was king to us and brought us some snacks because we were there almost 7 hours and the car is still not fixed. We will.take it to Biggers in Elgin to get it fixed..
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Pam, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out.