Reviews
Great customer service (maxim).
Great customer service (maxim). Good updates on my car during the repair. Came out freshly washed and the inside was clean.
Great customer service (maxim).
Great customer service (maxim). Good updates on my car during the repair. Came out freshly washed and the inside was clean.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great services as always, thank you very much for the
Great services as always, thank you very much for the detailed service and the excellent communication.
Great services as always, thank you very much for the
Great services as always, thank you very much for the detailed service and the excellent communication.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Work on my vehicle was successfully completed at service
Work on my vehicle was successfully completed at service appointment on Friday October 24. This was a follow up appointment for items not completed/discussed at my Friday October 3 service appointment.
Work on my vehicle was successfully completed at service
Work on my vehicle was successfully completed at service appointment on Friday October 24. This was a follow up appointment for items not completed/discussed at my Friday October 3 service appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Max is an excellent service manager.
Max is an excellent service manager. Attentive, professional, knowledgeable and friendly. He is the reason I continue to do business with this dealership.
Max is an excellent service manager.
Max is an excellent service manager. Attentive, professional, knowledgeable and friendly. He is the reason I continue to do business with this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ina Pacheco did a excellent job in having my car service
Ina Pacheco did a excellent job in having my car service today. Great always. Happy!
Ina Pacheco did a excellent job in having my car service
Ina Pacheco did a excellent job in having my car service today. Great always. Happy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service representative was very professional and helpful
Service representative was very professional and helpful with all my needs. I will recommend BMW Alexandria service department to anyone needing top notch service.
Service representative was very professional and helpful
Service representative was very professional and helpful with all my needs. I will recommend BMW Alexandria service department to anyone needing top notch service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that our service team provided professional and helpful support. We truly appreciate your recommendation and look forward to assisting you again in the future.
I purchased a BMW with the help of Krishma, and I could
I purchased a BMW with the help of Krishma, and I could not be more impressed with the level of customer service she provided. From the very beginning, Krishma went above and beyond to make sure I felt comfortable and informed throughout the entire process. She took the time to answer all of my questions thoroughly, explained every detail with patience, and never made me feel rushed or pressured. What stood out most was her genuine care. She wasn’t just focused on selling a car, but on making sure I found the right vehicle for my needs. Her professionalism, attention to detail, and friendly demeanor made the experience smooth and enjoyable. It’s rare to find someone who combines expertise with such a personal touch, but Krishma does it effortlessly. If you’re considering purchasing a BMW, I highly recommend working with Krishma. Her superior customer service and dedication truly set her apart.
I purchased a BMW with the help of Krishma, and I could
I purchased a BMW with the help of Krishma, and I could not be more impressed with the level of customer service she provided. From the very beginning, Krishma went above and beyond to make sure I felt comfortable and informed throughout the entire process. She took the time to answer all of my questions thoroughly, explained every detail with patience, and never made me feel rushed or pressured. What stood out most was her genuine care. She wasn’t just focused on selling a car, but on making sure I found the right vehicle for my needs. Her professionalism, attention to detail, and friendly demeanor made the experience smooth and enjoyable. It’s rare to find someone who combines expertise with such a personal touch, but Krishma does it effortlessly. If you’re considering purchasing a BMW, I highly recommend working with Krishma. Her superior customer service and dedication truly set her apart.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your wonderful experience! We’re thrilled to hear that Krishma provided such attentive and personalized service, making your BMW purchase smooth and enjoyable. We’ll be sure to pass along your kind words to her!
The service rep Myrana was so kind and helpful.
The service rep Myrana was so kind and helpful. I recommend working with her all the time.
The service rep Myrana was so kind and helpful.
The service rep Myrana was so kind and helpful. I recommend working with her all the time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that Myrana provided such helpful and friendly service. We’ll be sure to share your recommendation with her, and we look forward to serving you again.
I was pleasantly surprised with how relatively quickly my
I was pleasantly surprised with how relatively quickly my car was serviced. The waiting area was comfortable with a nice coffee selection and snacks. Most importantly Maxim kept me informed throughout the morning.
I was pleasantly surprised with how relatively quickly my
I was pleasantly surprised with how relatively quickly my car was serviced. The waiting area was comfortable with a nice coffee selection and snacks. Most importantly Maxim kept me informed throughout the morning.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear your service experience was quick and comfortable! Maxim will be happy to know you appreciated the updates throughout your visit. We look forward to serving you again!
Jason was extremely helpful throughout the process and
Jason was extremely helpful throughout the process and communicated with me throughout the entire repair process of my vehicle. Would definitely recommend this dealership if your BMW is in need of repair.
Jason was extremely helpful throughout the process and
Jason was extremely helpful throughout the process and communicated with me throughout the entire repair process of my vehicle. Would definitely recommend this dealership if your BMW is in need of repair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear Jason kept you informed and made the repair process smooth and stress-free. Thank you for recommending us! We’re always here to take great care of your BMW and look forward to serving you again.