Porsche Arlington

Had a good experience from out of state, Michael Chauca and Donald Kim were great to deal with and very helpful, will definitely be back.

This is the fourth Porsche that I have purchased from Porsche Arlington. The first two (‘19 Cayenne e-hybrid, ‘21 911 Turbo S) were when I was living in Alexandria, and the experience was so good that I bought the next one (‘23 Taycan GTS) while living in California (and took delivery at the LA Porsche Experience Center) and the current one (‘25 Taycan GTS) after moving to NY State - the sales process and the people involved are that good. Porsche Arlington ships cars everywhere in the U.S., but I took delivery in VA so my wife and I could visit our friends in the area, and I wanted to speak to the team I had worked with in the past: General Manager, Michael Nguyen; General Sales Manager, Victor Coronel; Sales Manager, Kody Wood; Finance Director, Donald Kim and for the first time on this visit Brand Ambassador, Abdu Rahman Quatarra. Here’s the thing—these gentlemen worked together to coordinate the transaction in a seamless and professional manner. Credit to the senior managers for creating a great business environment for the customer. It’s about “the tone at the top”. My wife and I noticed that there was a lot of energy at the dealership among employees and customers. Regardless of where I’m living, Porsche Arlington will be my source of future Porsche automobiles - the only brand in our garage!

Sergey and Brian always make sure my car is taken care of in the manor expected of such a high caliber brand. I travel from Old Town Fredericksburg to have all 3 of my Porsches serviced by Tray & Sergey. They also cover each other if one is out or off.

This dealership maintains my current vehicle and takes excellent care of both the car and me. I’ve gone in for routine maintenance and repairs covered by insurance. They always go above and beyond to ensure I’m getting the absolute best for my money, and coverage. Their facilities is comfortable and welcoming too.

The attention from sales and finance was very customer friendly. I thought the valuation of my trade in was on the low side considering available market information.

I was hopeful the early reviews were wrong, so I took my car to Porsche Arlington service for its convenient location. Unfortunately, it turned out to be a mistake. While driving locally, I got a warning for low tire pressure on the rear driver’s side. The next day, I brought the car in to replace the tire. There were no other customers waiting, so I explained the issue. After checking my tire and wheel coverage policy, they informed me they didn’t carry the tire in stock but could order it for same-day delivery. However, after contacting their wholesaler, they said the tire couldn’t be delivered that day. I agreed to leave the car until Monday, when the tire would arrive. By Monday afternoon, I hadn’t heard from them, so I called for an update. Hassan, the service agent, told me the tire had just arrived, and I could pick up the car later in the day. After paying the deductible, I was on my way. However, a few days later, I received another tire pressure warning on the same tire, despite not having driven the car since Monday. I returned to the service center, where Hassan suggested I back up the car so he could check for visible damage but found nothing. I asked them to check the rim and tire sensor. On Monday, Hassan left a message saying the tire had been replaced again due to a small piece of glass in the tread. I was doubtful, and Hassan said he would drive the car the next day to confirm no further issues. On Thursday, Hassan informed me the tire was losing pressure again due to a bent wheel, which should have been checked the first time. He said he would submit a claim to replace both the tire and wheel. By Saturday, I hadn’t received an update, so I called and was told the insurance claim only covered part of the cost, leaving me with a balance for the replacement. Frustrated, I asked Hassan for clarification. He later explained he couldn’t access the claim details that day because he was not in the office. I contacted my insurance company directly and confirmed the claim was fully covered, contradicting what the dealership had told me. On Monday, I received a claim summary showing that the dealership had requested $3,450 for the wheel, but insurance had only approved $2,450. Hassan insisted their wholesale price for the wheel was $3,450, but I questioned how the wholesale price could be higher than the retail price. This needed to be appealed. The purpose of insurance is to cover costs with minimal out-of-pocket expenses, but I was left with high costs and no clear explanation. Now, I must play middleman to get a clear explanation of why the dealership and insurance company has such an extreme gap in price. Just terrible service. Avoid at all costs. Long story longer, I’m not sure how this service department was trained, but after being a Porsche customer for the past 5 years, I’ve never had an issue with my protection plans at any other dealership. It’s been 3 weeks of back and forth with very little regard for the customer service.

Frank, my salesman was outstanding. Extremely knowledgeable, professional & polite. He answered all my questions and helped me find the right car for my needs.

Hassan is great! Very responsive and great work with. Would highly recommend him and this dealership.

We brought our 2017 Porsche Macan in for a very minor review mirror repair. First, Porsche of Arlington got us in the next day. To our great surprise we had Rudy Pacheco as our service advisor. We had worked with Rudy in the past at another dealership and he is hands down the best service advisor we’ve ever had. We missed him over a number of years when our paths divided. We have historically gone to another dealer for our Porsches and service but we’ll absolutely come to Porsches of Arlington in future for all our Porsche needs!

The team is Awesome ! Always so responsive and very helpful when I arrive . Love getting updates as texts! Thankyou !