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First off let me say that I wasn't a fan of them trying to get my name attached to a blank check by trying to convince me not to have a preinspection which... is recommended on their own website. Then they didn't communicate to their own staff that I wasn't interested and I was then bothered several times while at work about picking up a car i wasn't buying. When I went back to get my deposit only then did they inform me that there are specific hours that they could do refunds which would require to take time off of my paying job to get my money refunded. On the last trip to get my money back they needed to ask for my full name which was on the card they had because apparently reading is very difficult for them. The person also gave me sass the entire time I was getting my money back even after having to ask me how much needed to be refunded when I had been in there not 16 hours earlier. The amount of dysfunction and incompetence shown makes me wonder how they have any business at all.
I purchased my new Toyota RAV4 in may. This was my first scheduled maintenance for the vehicle. Wonderful service, very curtious, and professional. I would... recommend New Country to new car buyers and for for their award winning service department.
I was on the lookout for pre-owned car and when I ended up at Saratoga Toyota dealership, I was invited by Christine Smith. She paid great attention to... my request and helped me to find a car that meets my expectation. She stoodby me all the way until I took delivery of the car. She kept me updated periodically on the progress of the loan approval, car readiness and even communicating with business manager. Her customer service is commendable and I am looking forward to do business with her again for my next car..
I have a 2016 four runner therefore I have not had any repairs and if I do need repairs in the future I know I can depend on my Toyota dealer
The overall process was excellent. I was very satisfied with this specific dealership, everyone was very throughout. I highly recommend Cary the sales... and leasing consultant along with Louis in finance, he assisted with our paperwork. Everyone is very friendly.
Fantastic service every time! Friendly, knowledgable people.
purchased a new Toyota Corolla from Cary Hickey last week. loved Cary and her great sense of humor. My husband can be hard to make a deal with and she... was great!!!!! Love my car, looking forward to a road trip in September. Thank you for everything Cary!!!!
So this is my first ever review although I read 1,000 reviews before I purchase anything. I started with going through truecar.com, which was my first... experience with that. Few hours after I submitted my inquire I got a call from Kurt Conroy. He was very up beat and helpful. A day later I stopped in and he looked at my trade and I was there for about 8 minutes and then on my way. We worked out a deal through email and phone and it all was very positive. Kurt was retired law enforcement and was very trustworthy and knowledgeable. They didn't have the color I desired but Kurt located what I wanted and had it within an few days. Next I worked with Jeff Lion on the in's and out's of the deal. What a great guy. Prompt on his response and helpful with what ever questions I needed. Honestly felt like we I had been friends with these guys for years even though I just met them. After the deal was set and I had to do the dreaded sales close by the finance guy that wants to sell you everything that the sales guy convinced you that buying toyota means you don't need cause how reliable they are. Well, I have bought a handful of new cars over the years and I must say that this was different! Dan Tran was a great guy that worked out several different options for me and explained the pros and cons of each and never pressured me. Offered some very good extended warranty package's at reasonable prices in which I declined at this moment, but I never intended to buy that day because I didn't want to finance and wanted to purchase later before warranty expires. He was so low pressure I almost financed it cause he presented in so many ways that would have worked for me. All and all I will go but the warranty from them when the time is right. This is my 3rd tundra and have never had a problem mechanically ever, just all the technology would lead me to warranty. Thanks guys, look forward to seeing you when I get my service at your facility! Great experience!
We bought a used car and they treated us like we were buying the most expensive car on the lot. Everyone made sure we didn't need anything.
Adam and staff went above and beyond to make my car buying experience special and we couldn't be happier with our rav 4 they exceeded my expectations and... will buy my next car from them. Go see new country toyota. Again thank you for your hard work Adam and Jeff lion.