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New Country Toyota

4.8
(427 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

Reviews

4.8
(427 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Certainly the best dealership we have dealt with over our

Certainly the best dealership we have dealt with over our 53 year marriage. Ask for Jerry H. for his knowledge and professionalism.

5.0

Certainly the best dealership we have dealt with over our

Certainly the best dealership we have dealt with over our 53 year marriage. Ask for Jerry H. for his knowledge and professionalism.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Dan Miller was kind, laid back and made the buying

Dan Miller was kind, laid back and made the buying process so easy. Great customer service!

5.0

Dan Miller was kind, laid back and made the buying

Dan Miller was kind, laid back and made the buying process so easy. Great customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

I worked with Jerry at New Country Toyota in Saratoga to

I worked with Jerry at New Country Toyota in Saratoga to get me into the car that I wanted. Jerry was great - when texting questions to him he got back to me almost immediately. The whole process working with him was seamless and easy. I would definitely recommend this dealership and ask for Jerry!

5.0

I worked with Jerry at New Country Toyota in Saratoga to

I worked with Jerry at New Country Toyota in Saratoga to get me into the car that I wanted. Jerry was great - when texting questions to him he got back to me almost immediately. The whole process working with him was seamless and easy. I would definitely recommend this dealership and ask for Jerry!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

I worked with Dan Miller to convert a lease of my Toyota

I worked with Dan Miller to convert a lease of my Toyota Venza into a purchase. Explained everything clearly patiently and made the process go very smoothly. I would recommend Dan for anyone seeking either a new vehicle or a used vehicle. Personable, and patient. I am a very, very senior citizen so needed a lot of explanation. He continues to offer help with any questions I might come up with in the future about how aspects of the car work. I’ve also had great service from the service department, which is another plus for dealing locally.

5.0

I worked with Dan Miller to convert a lease of my Toyota

I worked with Dan Miller to convert a lease of my Toyota Venza into a purchase. Explained everything clearly patiently and made the process go very smoothly. I would recommend Dan for anyone seeking either a new vehicle or a used vehicle. Personable, and patient. I am a very, very senior citizen so needed a lot of explanation. He continues to offer help with any questions I might come up with in the future about how aspects of the car work. I’ve also had great service from the service department, which is another plus for dealing locally.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Best dealership by far giving a big shot out to

Best dealership by far giving a big shot out to Christopher Roman over at New County Toyota wonderful customer service.Thanks to Dan also can't forget him you guys are awesome I recommend any and everybody to go check these guys out 5stars is what they get. Thanks So Much Guys

5.0

Best dealership by far giving a big shot out to

Best dealership by far giving a big shot out to Christopher Roman over at New County Toyota wonderful customer service.Thanks to Dan also can't forget him you guys are awesome I recommend any and everybody to go check these guys out 5stars is what they get. Thanks So Much Guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Outstanding place to shop for a new car.

Outstanding place to shop for a new car. The sales team Jerry Harvey and Johnny the manager are the best. Gary W. Howard

5.0

Outstanding place to shop for a new car.

Outstanding place to shop for a new car. The sales team Jerry Harvey and Johnny the manager are the best. Gary W. Howard

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2.0

Caveat Emptor.

Caveat Emptor. Buyer Beware. See car in person first. Scrutinize selling agent. 
 
Everything seemed great with my recent purchase of a Certified Pre-Owned 2021 Corolla Hatchback. I had been looking all over for this particular model, and this one seemed to check every box. 

 The agent, Lee Garrand, was very supportive leading up to the purchase, which I had to make sight unseen due to it being somewhat far from where I live. He mentioned that there had been a small accident at one point, but that the insignificant dent was fully repaired and unnoticeable. This helped me feel that New Country Toyota was a trustworthy institution and I felt OK about purchasing the car before seeing it in person. 

 I wish the dealership had been as honest about the interior condition of the car as the exterior. It was never shared with me that the previous owner had been smoking cigarettes in the car. Upon arrival, when Lee was showing me the car (which was already purchased) I opened the door to find a cigarette burn in the passenger seat. I expressed my disappointment, and Lee just said “Yeah I just noticed that this morning. You can have it fixed somewhere for $50.” I wish I had taken greater pause at this moment, but it felt too late to make a fuss. 

 The car smelled like new when I purchased it, but within a couple weeks when the deodorizer began to wear off, I and my passengers began noticing the distinct smell of old musty cigarette smoke. On multiple occasions, I have been asked by friends and coworkers if I had been smoking cigarettes in my brand new car (It would have surprised them greatly). 

 This really bothered me, and I reached out to Lee. I asked about both the smell and the cigarette burn, citing that it felt like I was not given this very important information before spending $25k on the car. I explained that one of the reasons I was buying Certified Pre-Owned was the added confidence that the car had been taken care of. After weeks of phone tag and long gaps in communication, he responded with a message that addressed the smell, but never mentioned the burn in the seat. 

 His manager had offered that I could drive the car all the way back to Saratoga and leave it there for a day while they “Ionized” it. The machines that ionize are about $80 and I decided to do that myself. I asked about the cigarette burn and it was another few weeks before I finally had to reach out again to hear him say “My manager said no, nothing we can do for you.” 
 
Assuming this car was leased before it was put on the market as Certified Pre-Owned, the responsibility for the loss of value on this car should have fallen on the leaser. And I, as the buyer, should have been informed that this car was smoked in and damaged by the previous owner. If none of that was possible, then I would have expected Toyota to make some kind of effort to make me feel better about this massive purchase. 
 If New Country Toyota had been honest about the cigarette burn and smell, I would have asked that they address these things before I buy it, and if they couldn’t, I would have bought the same model elsewhere.
 
I never leave a negative review. I hope this review stands out to prevent this from happening to another buyer.

2.0

Caveat Emptor.

Caveat Emptor. Buyer Beware. See car in person first. Scrutinize selling agent. 
 
Everything seemed great with my recent purchase of a Certified Pre-Owned 2021 Corolla Hatchback. I had been looking all over for this particular model, and this one seemed to check every box. 

 The agent, Lee Garrand, was very supportive leading up to the purchase, which I had to make sight unseen due to it being somewhat far from where I live. He mentioned that there had been a small accident at one point, but that the insignificant dent was fully repaired and unnoticeable. This helped me feel that New Country Toyota was a trustworthy institution and I felt OK about purchasing the car before seeing it in person. 

 I wish the dealership had been as honest about the interior condition of the car as the exterior. It was never shared with me that the previous owner had been smoking cigarettes in the car. Upon arrival, when Lee was showing me the car (which was already purchased) I opened the door to find a cigarette burn in the passenger seat. I expressed my disappointment, and Lee just said “Yeah I just noticed that this morning. You can have it fixed somewhere for $50.” I wish I had taken greater pause at this moment, but it felt too late to make a fuss. 

 The car smelled like new when I purchased it, but within a couple weeks when the deodorizer began to wear off, I and my passengers began noticing the distinct smell of old musty cigarette smoke. On multiple occasions, I have been asked by friends and coworkers if I had been smoking cigarettes in my brand new car (It would have surprised them greatly). 

 This really bothered me, and I reached out to Lee. I asked about both the smell and the cigarette burn, citing that it felt like I was not given this very important information before spending $25k on the car. I explained that one of the reasons I was buying Certified Pre-Owned was the added confidence that the car had been taken care of. After weeks of phone tag and long gaps in communication, he responded with a message that addressed the smell, but never mentioned the burn in the seat. 

 His manager had offered that I could drive the car all the way back to Saratoga and leave it there for a day while they “Ionized” it. The machines that ionize are about $80 and I decided to do that myself. I asked about the cigarette burn and it was another few weeks before I finally had to reach out again to hear him say “My manager said no, nothing we can do for you.” 
 
Assuming this car was leased before it was put on the market as Certified Pre-Owned, the responsibility for the loss of value on this car should have fallen on the leaser. And I, as the buyer, should have been informed that this car was smoked in and damaged by the previous owner. If none of that was possible, then I would have expected Toyota to make some kind of effort to make me feel better about this massive purchase. 
 If New Country Toyota had been honest about the cigarette burn and smell, I would have asked that they address these things before I buy it, and if they couldn’t, I would have bought the same model elsewhere.
 
I never leave a negative review. I hope this review stands out to prevent this from happening to another buyer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

Excellence in every respect from the minute you walk in

Excellence in every respect from the minute you walk in to every detail they make you feel like you are the most important person,love the attention and attitude.

5.0

Excellence in every respect from the minute you walk in

Excellence in every respect from the minute you walk in to every detail they make you feel like you are the most important person,love the attention and attitude.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Dan was great, made sure the delivery of the vehicle went

Dan was great, made sure the delivery of the vehicle went smoothly. It took a while for the car to arrive but he kept me updated during the process and was able to successfully find a car through another dealership. Very pleased with his customer service, and this has been the 2nd vehicle that we have purchased through Dan and this dealership.

5.0

Dan was great, made sure the delivery of the vehicle went

Dan was great, made sure the delivery of the vehicle went smoothly. It took a while for the car to arrive but he kept me updated during the process and was able to successfully find a car through another dealership. Very pleased with his customer service, and this has been the 2nd vehicle that we have purchased through Dan and this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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4.0

Of those I dealt with, Bryan, my sales person was (is)

Of those I dealt with, Bryan, my sales person was (is) knowledgeable, helpful, accommodating, terrific guy to buy a car from. The only other person that I have dealt with so far was Henry, the finance guy. Once Bryan located him wherever he was hiding, I found him to be argumentative, in a hurry to complete the transaction, unable to fully explain all the forms I signed. I’m still waiting for my copies of those forms. As far as Toyota IT, that leaves a lot to be desired. I was sent a survey shortly after I purchased my highlander. I couldn’t make it work. Received a message about Safari it being able to handle the redirections. I spoke with Bryan and he showed me where to find other surveys on the New Country web site. I’m still trying to create an account using the Toyota app. In order to create an account I have to check two boxes. One of the boxes wants me to pay electronically or other than by check as I prefer.

4.0

Of those I dealt with, Bryan, my sales person was (is)

Of those I dealt with, Bryan, my sales person was (is) knowledgeable, helpful, accommodating, terrific guy to buy a car from. The only other person that I have dealt with so far was Henry, the finance guy. Once Bryan located him wherever he was hiding, I found him to be argumentative, in a hurry to complete the transaction, unable to fully explain all the forms I signed. I’m still waiting for my copies of those forms. As far as Toyota IT, that leaves a lot to be desired. I was sent a survey shortly after I purchased my highlander. I couldn’t make it work. Received a message about Safari it being able to handle the redirections. I spoke with Bryan and he showed me where to find other surveys on the New Country web site. I’m still trying to create an account using the Toyota app. In order to create an account I have to check two boxes. One of the boxes wants me to pay electronically or other than by check as I prefer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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