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Reviews

Average Ratings

4.8
Average based on 275 reviews.
  • Great experience with Saratoga Dealer !!!

    I was on the lookout for pre-owned car and when I ended up at Saratoga Toyota dealership, I was invited by Christine Smith. She paid great attenti...


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    I was on the lookout for pre-owned car and when I ended up at Saratoga Toyota dealership, I was invited by Christine Smith. She paid great attention to my request and helped me to find a car that meets my expectation. She stoodby me all the way until I took delivery of the car. She kept me updated periodically on the progress of the loan approval, car readiness and even communicating with business manager. Her customer service is commendable and I am looking forward to do business with her again for my next car..

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • horrible service and unreliable

    I found a used car online through this dealership and from the very start it was the most stressful process I have been through when purchasing a ...

    Dealer Response

    My name is Adam Michelucci, General Manager for New Country Toyota of Saratoga Springs. I am sorry you had this experience with purchasing your v...


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    I found a used car online through this dealership and from the very start it was the most stressful process I have been through when purchasing a car. The communication between the sales person and me was so poor thought I was not even able to test drive the car after driving over an hour. This was because they did not have plates for me to take it on the road. When I returned to test drive the car and in hopes of buying it it took them 30 minutes to find the keys. They say that they did not know I was coming but that was false. I had spoken with over 3 Associates there that new I was arriving. Once I finally bought the car they found out that they messed up and forgot to have me sign some paperwork. They would not work any deals out with getting the price lower on the car even with all the hassle that they put me through. I was there for over three and a half hours while they were getting the paperwork for me to drive the car home. I would not recommend ever dealing with them or buying a car from them. I have never seen a dealership that is so unorganized and I do not know how are they are still in business.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    My name is Adam Michelucci, General Manager for New Country Toyota of Saratoga Springs. I am sorry you had this experience with purchasing your vehicle. I would be happy to discuss this with you by phone, email, or in-person. Feel free to contact me directly at 518-584-7272 x3181 or at amichelucci@newcountry.com . Thank you for bringing this to our attention.


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  • Fast and Efficient Very Friendly Service

    Shocked to say the least on how quick the service! Very Courteous!


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    Shocked to say the least on how quick the service! Very Courteous!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 30,000 mile service

    Service was great as usual no problems what so ever


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    Service was great as usual no problems what so ever

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service

    Made appointment and they actually took my car right at the time! Very quick... Great job!


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    Made appointment and they actually took my car right at the time! Very quick... Great job!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • My 2004 Corolla

    Recieved a recall notice for my 2004 Corolla that I purchased from a different car dealer last year. I called New Country Toyota of Saratoga and t...


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    Recieved a recall notice for my 2004 Corolla that I purchased from a different car dealer last year. I called New Country Toyota of Saratoga and they set up an appointment to fix the problem within a week. When I arrived they brought the car in and did the repairs while I waited. They also did a through inspection of the car, topped off the fluid levels and gave me a report. The service was excellent. I will continue to have my vehicles serviced at this dealership. .

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Horrible customer service

    Went to drop off a leased vehicle at New Country Toyota in Saratoga Springs. Very simple process, I called ahead and made an appointment. Also cal...

    Dealer Response

    We apologize for the misunderstanding that took place over the release form that TFS mentioned you needed. In no way were we trying to make this ...


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    Went to drop off a leased vehicle at New Country Toyota in Saratoga Springs. Very simple process, I called ahead and made an appointment. Also called Toyota Financial to make sure all was in order. When I arrive no one knows why I am there or who can assist me. I made an appointment. Then the manager was confrontational when I asked him about a form I needed per TFS. I would never recommend New Country Toyota to anyone I actually liked! I was a loyal customer for 3 years and was treated this way. What a disappointment, considering this was our family's 4th and last Toyota

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We apologize for the misunderstanding that took place over the release form that TFS mentioned you needed. In no way were we trying to make this process any more complicated for you. Congratulations on your recent purchase of a new vehicle! If you ever need anything in the future, please keep us in mind and we will do our best to make sure this experience is the exception and not the rule when it comes to great customer service. Thank you for all your past business. Sincerely, New Country Toyota


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  • awesome group of people

    Everyone is so helpful and polite. They always take time to explain the service or repair. This group is top notch and should be reconized as such...

    Dealer Response

    Thank you for your business Rich. We would be nothing without our customers and we hope to make a lifetime one out of you. Thank you for your ki...


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    Everyone is so helpful and polite. They always take time to explain the service or repair. This group is top notch and should be reconized as such. Everyone should give them a try.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your business Rich. We would be nothing without our customers and we hope to make a lifetime one out of you. Thank you for your kind words and we will do our best to keep your opinion of us high.


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  • Good service

    Good service, and follow up. Diligent work. Car runs very well after service.

    Dealer Response

    Julie, thank you for your continued support of our dealership and its services. We hope to make every interaction as easy as possible.


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    Good service, and follow up. Diligent work. Car runs very well after service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Julie, thank you for your continued support of our dealership and its services. We hope to make every interaction as easy as possible.


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  • Amazing time

    My boyfriend and I dealt with Scott in sales. We bought a used 2013 Toyota Tundra with 31000 miles on it. We had a great experience with him and i...

    Dealer Response

    Thank you so much for your business. We strive to make everyone's experience a quick and easy one. Enjoy the Tundra!


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    My boyfriend and I dealt with Scott in sales. We bought a used 2013 Toyota Tundra with 31000 miles on it. We had a great experience with him and in the facility! We will be coming back to buy any of our vehicles again

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you so much for your business. We strive to make everyone's experience a quick and easy one. Enjoy the Tundra!


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