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DELLA Honda of Plattsburgh

(685 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2023 consumer dealer award

Reviews

(685 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DELLA Honda of Plattsburgh from DealerRater.

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Nothing to add at this time service and personnel are

Nothing to add at this time service and personnel are great. I dealt with jeremiah in caitlin. I was done in about 1 hour and 15 minutes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Service and service advisor Kaitlyn did a great job and

Service and service advisor Kaitlyn did a great job and she worked hard pre service to make sure all was set for the time of the install of new tires

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Rodney, we're happy you found our staff to be so supportive during your experience here at DELLA Honda of Plattsburgh. We are always more than happy to assist you if anything else comes up. Take care!

We had a noise coming from the vehicle and we stopped in

We had a noise coming from the vehicle and we stopped in and squeezed us in. Greatly appreciated. The noise was identified and we received a quote for a later date.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi John, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

THIS WAS MY FOURTH HONDA FROM DELLA HONDA.

THIS WAS MY FOURTH HONDA FROM DELLA HONDA. LEISA HAMILTON IS A GREAT SALES REPRESENTATIVE. SERVICE ADVISOR CAITLIN ROCK GETS YOU IN AND OUT WITHOUT ANY PROBLEMS.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi William, we're happy you found our staff to be so supportive during your experience here at DELLA Honda of Plattsburgh. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Just some routine service (swapped the snow tires for my

Just some routine service (swapped the snow tires for my regular tires) and B17 stuff. They also recommended a brake fluid change. No worries.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Scott, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Brought our 2020 CRV in for a NYS inspection.

Brought our 2020 CRV in for a NYS inspection. Appt was for 11 am, arrived early and Alexis and her team had me in and out in 30 minutes. Very quick and Alexis as always was very professional, going over the paperwork and answering any questions I had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Christopher, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Alexis did a great job with communicating and getting me

Alexis did a great job with communicating and getting me everything I needed! Was able to text to communicate when I wasn?t available to take calls

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Alexandra, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Shawn was our salesman.

Shawn was our salesman. Very personable and competent and efficient. Bought a used vehicle to replace a totalled one and I cannot think of any way the transaction could have gone smoother than it did. My daughter wants to trade her vehicle in and I've already recommended Shawn to her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Its my first time here in Plattsburgh.

Its my first time here in Plattsburgh. Very accommodating car dealership. Kudos to Shawn! Keep it up!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Raym, Thank you so much for your five star review! Shawn was very pleased to work with you as well. Sincerely, Wayne LaPier Della Honda General Sales Manager 5185637686

I had a great experience!

I had a great experience! Shawn found the car I wanted and I was able to get it the very next day. The whole deal went very smoothly and I love my car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kim, Thank you so much for your purchase! Shawn had a blast working with you and getting you the exact car you wanted as fast as we did. Enjoy!!! Sincerely, Wayne LaPier Della Honda General Sales Manager 5185637686