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DELLA Honda of Plattsburgh

(685 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2023 consumer dealer award

Reviews

(685 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DELLA Honda of Plattsburgh from DealerRater.

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Review of Della Honda

Our salesman, Ben Bradford, was as excellent this year as he was in 2009 when we purchased our first Honda Ridgeline from him. It was as much of a pleasure dealing with him this year as it was in 2009. He is friendly, not pushy, and answers questions willingly. When we picked up our truck, all the paper work was in order. He showed us how to use all the new features on the truck and did so with a smile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Judith, Ben and the entire DELLA Honda Staff thanks you for taking the time to write this "5 STAR" review. This is very nice of you. We all wish you the best with your new Honda and hope you have a fun and safe Summer. Thanks again! Ernie Galarza DELLA North Platform Manager 646-522-7855

DELLA Honda, Plattsburgh - Great Experience

The experience was great! Jason listened to exactly what I needed and wanted in a vehicle and respected my budget! I couldn?t be happier with my new Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Taylor, Jason is thrilled by your "5 STAR" review. We all thank you for taking the time to write this and wish you the best of luck with your new Honda. Have a wonderful and safe weekend!!!!! Ernie Galarza DELLA North Platform Manager 646-522-7855

Service at Della Honda Plattsburgh ny

As usual. The service department fixed the issue promptly and were a pleasure to deal with. The last visit related to a wiper issue that was handled very quickly ? in between raindrops? which was very much appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Darlene, Our service staff thanks you for taking the time to write this very kind "5 STAR" review. It is truly appreciated. We wish you a safe and fun week!!!! Ernie Galarza DELLA North Platform Manager 646-522-7855

Service on Pilot

Great service and very professional. It has taken me a while to find a dealership that is trustworthy!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Jeffery, Thank you for the "5 STAR" review. Please have a wonderful week! Ernie Galarza DELLA North Platform Manager 646-522-7855 Respond to this Review...

Della HONDA

Positive experience. I would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Michael, Thank you for the nice review. Please have a wonderful week! Ernie Galarza DELLA North Platform Manager 646-522-7855 Respond to this Review...

Good service

Done on time.. staff wore masks . Waiting room was clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Ann-Marie, Thanks for the "5 STAR" review. Our service staff appreciates the wonderful "5 STAR" review. Please have a great week. Ernie Galarza DELLA North Platform Manager 646-522-7855

Great service and staff

I recently purchased a 2017 Honda Accord Hybrid from Della Honda and am completely satisfied. I dealt with Kylie in sales and she helped me with any questions I had and was very pleasant to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Bryan, Kylie and the DELLA Honda staff all thanks you for the very kind "5 STAR" review. This is very much appreciated! We wish you the best with your 2017 Accord Hybrid and also we hope you have a safe and fun Holiday Weekend. Thanks again. Ernie Galarza DELLA North Platform Manager 646-522-7855

CRV service

6 month free oil change and rotate tires!! Jason great as usual

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Rodney, Jason appreciates the kind words and we all thank you for the "5 STAR" review. Please have a fun and safe Holiday Weekend. Ernie Galarza DELLA North Platform Manager 646-522-7855

Review on Della Honda Plattsburgh, NY

Rob Kerner was absolutely great! I was in need of a new vehicle in a short amount of time, and he hooked me up within a week with a new Honda Civic Hatchback that was within my budget. The car was all ready when I got there to pick it up, he?s very welcoming and super nice, he makes the process stress free, easy, and quick. Everyone there is very nice and makes sure you?re comfortable and confident in your new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tess, Rob Kerner and the rest of the DELLA sales staff thanks you for the very nice "5 STAR" review. This is very much appreciated. Please have a safe and fun weekend and best of luck with your new Civic! Ernie Galarza DELLA North Platform Manager 646-522-7855

Service

Quick service appointment. Clean waiting area. Good communication.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Michael, Thanks for the review. Have a good week. Ernie Galarza DELLA North Platform Manager 646-522-7855