Reviews

Average Ratings

4.7
78 lifetime reviews.
  • Car oil change/tire rotation

    Harold and the service staff are always very helpful and professional.


    Show Full Review

    Harold and the service staff are always very helpful and professional.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Too bad there isn't a "0" star rating

    Today my wife went to Della Toyota to test drive a vehicle. She ended up leaving mad and crying because the Business Manager insulted/humiliated h...

    Dealer Response

    Hi Rich, I investigated the incident. It is unfortunate that you were not present and neither was I. So, I must depend on the recounting from my ...


    Show Full Review

    Today my wife went to Della Toyota to test drive a vehicle. She ended up leaving mad and crying because the Business Manager insulted/humiliated her in front of other people for basically telling him she wanted to run it by her husband due to it being $1000 down and a $70/mo increase in payment on a vehicle they didn’t even have in stock. Will NEVER even think about buying from them, ever.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Rich, I investigated the incident. It is unfortunate that you were not present and neither was I. So, I must depend on the recounting from my staff who witnessed the discussion. Sometimes people do not "mix" well. Though we are far from perfect, this is the first time I have ever received a complaint from anyone as to how they were treated by my management staff. Customer privacy laws prevent me from addressing all that was discussed at the meeting between your wife and my staff. With that being said, I met my staff this morning and reminded them that they serve the customer and that at all times we must observe decorum and respect. We should know when saying "nothing" is better than pushing the envelope. I will readily admit we were overzealous in securing a commitment from your wife. For that, I truly apologize. We do wish you the best in your search for a new vehicle. You are welcome to return to our store (s) any time you wish. Should you decide to give us another chance to "make amends", I invite you to contact me personally. I will make sure that you and your wife will work closely with myself and my GSM, Gary Wells. In closing, I hope we can put this last unfortunate meeting aside and perhaps start over. If not, then I can readily understand and trust you will have a better result at another dealership. Thank you and have a wonderful week. Ernie Galarza DELLA North Platform Manager 646-522-7855 egalarza@dellaauto.net Read Less


    Hide Full Review
  • Purchasing new Tamcoma

    Salesman Jered Rabidaeu was very assisting and made experience very easy. Excellent service.

    Dealer Response

    Hi Terry, Jared was thrilled when he read your review. And, so was the rest of the crew at DELLA Toyota. Thank you very much. Please have a safe...


    Show Full Review

    Salesman Jered Rabidaeu was very assisting and made experience very easy. Excellent service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Terry, Jared was thrilled when he read your review. And, so was the rest of the crew at DELLA Toyota. Thank you very much. Please have a safe and fun weekend. Ernie Galarza DELLA North Platform Manager 646-522-7855


    Hide Full Review
  • Prius V maintenance

    Polite reception and clear explanation of services.

    Dealer Response

    Hello Patricia, Thank you very much for the "5 STAR" review. We try hard at DELLA Toyota and it is always gratifying when a valuable customer ack...


    Show Full Review

    Polite reception and clear explanation of services.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Patricia, Thank you very much for the "5 STAR" review. We try hard at DELLA Toyota and it is always gratifying when a valuable customer acknowledges this. Please have a great week! Ernie Galarza DELLA North Platform Manager 646-522-7855


    Hide Full Review
  • Satisfied

    Overall I was very satisfied, however, I waited over 15 minutes to be checked in for my appointment. The service dept. seemed to be quite short ha...

    Dealer Response

    Hi Cheryl, We appreciate that you took the time to relate your experience at DELLA Toyota and for the favorable review. We take note of your con...


    Show Full Review

    Overall I was very satisfied, however, I waited over 15 minutes to be checked in for my appointment. The service dept. seemed to be quite short handed. One very nice man running around trying to process cars going in and out for service. He was in a sweat. Also, when you call the service dept. it is difficult to reach a human after reaching the main switchboard.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Cheryl, We appreciate that you took the time to relate your experience at DELLA Toyota and for the favorable review. We take note of your concerns and will strive to improve these processes. Again, thank you for pointing out areas where we can improve. Have a great week. Ernie Galarza DELLA North Platform Manager (GM) 646-522-7855


    Hide Full Review
  • linda

    Salesman Ryan was knowledgeable and had a great sense of humor.


    Show Full Review

    Salesman Ryan was knowledgeable and had a great sense of humor.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • bonitamiller@gmail.com

    Della successfully got my undrivable car into their service center ahead of its scheduled appt. The service manager and staff are very helpful and...

    Dealer Response

    Hello Bonita, We are delighted that we could help and thank you very much for taking the time to write this "5 STAR" review. Have a safe and fun...


    Show Full Review

    Della successfully got my undrivable car into their service center ahead of its scheduled appt. The service manager and staff are very helpful and accommodating.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Bonita, We are delighted that we could help and thank you very much for taking the time to write this "5 STAR" review. Have a safe and fun weekend. Ernie Galarza DELLA North Platform Manager 646-522-7855


    Hide Full Review
  • There and back again

    I brought my Camry here three times. Gabe handled my account, and I couldn't be happier with the service. He was very knowledgeable and able to ex...

    Dealer Response

    Hi Stephen, We truly appreciate the fact you took the time to review us and render such a wonderful "5 STAR" review. Thank you very much!!! Plea...


    Show Full Review

    I brought my Camry here three times. Gabe handled my account, and I couldn't be happier with the service. He was very knowledgeable and able to explain everything in a way that I could understand, and he walked me through the whole process. It took them three tries to figure out what was wrong with the car, but they kept working on it until they did. They even helped me find the part I needed, because it's no longer available from Toyota. All in all a very pleasant experience. Would go again. Thanks!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Stephen, We truly appreciate the fact you took the time to review us and render such a wonderful "5 STAR" review. Thank you very much!!! Please have a great day and Gabe says "hello"! Ernie Galarza DELLA North Platform Manager 646-522-7855


    Hide Full Review
  • Hybrid Rav 4 SE

    Jon P was our sales person and did a wonderful job helping my wife and I find the vehicle we wanted. Gary W the General dales Manager was super to...

    Dealer Response

    Dear HP, Thank you for the wonderful "5 STAR" review and for complimenting Jon and Gary. They will be thrilled to read your comments. Please hav...


    Show Full Review

    Jon P was our sales person and did a wonderful job helping my wife and I find the vehicle we wanted. Gary W the General dales Manager was super to deal with with our vehicle. The whole process went smooth.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear HP, Thank you for the wonderful "5 STAR" review and for complimenting Jon and Gary. They will be thrilled to read your comments. Please have a great week and we consider you a VIP customer. Ernie Galarza DELLA North Platform Manager 646-522-7855


    Hide Full Review
  • Hybrid Rav 4 SE

    Jon P was our sales person and did a wonderful job helping my wife and I find the vehicle we wanted. Gary W the General dales Manager was super to...

    Dealer Response

    Dear HP, Thank you for the wonderful "5 STAR" review and for complimenting Jon and Gary. They will be thrilled to read your comments. Please hav...


    Show Full Review

    Jon P was our sales person and did a wonderful job helping my wife and I find the vehicle we wanted. Gary W the General dales Manager was super to deal with with our vehicle. The whole process went smooth.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear HP, Thank you for the wonderful "5 STAR" review and for complimenting Jon and Gary. They will be thrilled to read your comments. Please have a great week and we consider you a VIP customer. Ernie Galarza DELLA North Platform Manager 646-522-7855


    Hide Full Review