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|Sales||9:00 AM - 7:00 PM|
|Service||6:30 AM - 7:00 PM|
|Mon||9:00 AM - 9:00 PM|
|Tue||9:00 AM - 9:00 PM|
|Wed||9:00 AM - 9:00 PM|
|Thu||9:00 AM - 9:00 PM|
|Fri||9:00 AM - 7:00 PM|
|Sat||9:00 AM - 6:00 PM|
|Mon||6:30 AM - 7:00 PM|
|Tue||6:30 AM - 7:00 PM|
|Wed||6:30 AM - 7:00 PM|
|Thu||6:30 AM - 7:00 PM|
|Fri||6:30 AM - 7:00 PM|
|Sat||6:30 AM - 5:00 PM|
From the first phone call with sales representative, Otto Brantley, through the entire sale of my 2015 Toyota Camry, I had a wonderful buying expe...
Thank you so much for taking the time to share your feedback with us! We're glad to hear that Otto, Chris and Kevin were able to provide you with ...
From the first phone call with sales representative, Otto Brantley, through the entire sale of my 2015 Toyota Camry, I had a wonderful buying experience. Being a woman buying a car without the presence of another by my side, sometimes the car industry will treat you unfairly...here I was treated with honesty and respect. Otto listened to and was attentive to my requests and concerns, found several options from which I could select, explained the various options in detail, showed patience throughout the process, and even delayed joining the birthday festivities one of his family member's celebration (which I felt bad about, but he reassured me that everything was "cool"). When I did have my friend join me later in the process, who happens to be a certified mechanic, who wanted to make sure that I was receiving a competitive price and a quality car, the information Otto gave me did not change! There was full disclosure from the beginning! I also received more than a fair price on my trade in, and also was blessed with many bonuses from not only Otto, but the manager Chris, and finance person, Kevin! I would have never thought of going to this dealership, but this wonderful experience has completely changed my mind..I highly recommend Otto, and the whole Toyota on Western Dealership!
Thank you so much for taking the time to share your feedback with us! We're glad to hear that Otto, Chris and Kevin were able to provide you with an exceptional service. We work hard to make sure our guests have a remarkable experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best Regards, The Toyota on Western Team
I went to buy Toyota RAV4 from Toyota On Western, 6941 S Western Ave, Chicago, I sent them asking about out of the door car price that I found on ...
Thank you Ghazwan we are flattered by your review. Standing behind the lower than advertised price we quoted you is our company policy I know you ...
I went to buy Toyota RAV4 from Toyota On Western, 6941 S Western Ave, Chicago, I sent them asking about out of the door car price that I found on cars.com and they sent me a good deal, so I drove 40 miles from my home for this deal but I had in my mind that they will change the price of online as most dealers do, but I ended up buying the car for the same price they sent me , even I kept asking about the price while going through the details and they assured me that it will be what they told me , I have previous experience with dealers before that they just give you a price to come and then everything change but those people are really nice , honest and they keep their promises, thanks to Ray Khouchaba ( General sales manager) who was so nice and of great help in every step in my car purchase, also thanks to Gerardo Paredes, who helped me in the purchasing process, also thanks to Saul Unzueta( internet sales manager) that responded to my email and sent me the quote, I know buying a car my be stressful and a hard day but those people make your day really easy, thanks once again
Thank you Ghazwan we are flattered by your review. Standing behind the lower than advertised price we quoted you is our company policy I know you live 40 miles away but that won't stop our commitment to serve you and your family, call me for anything you need. Enjoy your new Rav4 and my regards to you wife and son Ray, Gerardo, Saul and the entire staff
This dealership is not very close to where I live (north side Chicago, near Evanston), but it was worth it to test drive, and ultimately drive, a ...
Thank you for sharing your experience with us, Nik. We are pleased to hear that Otto was able to provide an efficient and overall positive experie...
This dealership is not very close to where I live (north side Chicago, near Evanston), but it was worth it to test drive, and ultimately drive, a car that my husband and I were very interested in. We set up a time to meet with a representative a few days before and the team there had the car ready to go for us to test drive. We had the opportunity to work with Otto Brantley during the process and he was very honest, communicative, and knowledgeable. I didn't anticipate buying a car that day, but after having all of my questions answered and feeling comfortable with the car, price, Otto, and the company we were dealing with, my husband and I signed the papers for our VW Tiguan. It has been about 7 months since we purchased our vehicle and neither one of us have any regrets. There was one issue that I had and that was regarding the finalization of the paperwork. Another employee (I don't recall his name) was a bit pushy with adding additional insurance and options that would have costed more, and I didn't feel that the options were necessary. I remember saying that I didn't want any of it repeatedly, so that was a but frustrating not to have to reiterate my decision. Like mentioned above though, overall the experience was great and I would likely recommend this dealership to others based on my personal experience.
Thank you for sharing your experience with us, Nik. We are pleased to hear that Otto was able to provide an efficient and overall positive experience. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, Toyota On Western Team