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Reviews

Average Ratings

4.8
53 lifetime reviews.
  • Wonderful Buying Experience w/Honesty and Respect

    From the first phone call with sales representative, Otto Brantley, through the entire sale of my 2015 Toyota Camry, I had a wonderful buying expe...

    Dealer Response

    Thank you so much for taking the time to share your feedback with us! We're glad to hear that Otto, Chris and Kevin were able to provide you with ...


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    From the first phone call with sales representative, Otto Brantley, through the entire sale of my 2015 Toyota Camry, I had a wonderful buying experience. Being a woman buying a car without the presence of another by my side, sometimes the car industry will treat you unfairly...here I was treated with honesty and respect. Otto listened to and was attentive to my requests and concerns, found several options from which I could select, explained the various options in detail, showed patience throughout the process, and even delayed joining the birthday festivities one of his family member's celebration (which I felt bad about, but he reassured me that everything was "cool"). When I did have my friend join me later in the process, who happens to be a certified mechanic, who wanted to make sure that I was receiving a competitive price and a quality car, the information Otto gave me did not change! There was full disclosure from the beginning! I also received more than a fair price on my trade in, and also was blessed with many bonuses from not only Otto, but the manager Chris, and finance person, Kevin! I would have never thought of going to this dealership, but this wonderful experience has completely changed my mind..I highly recommend Otto, and the whole Toyota on Western Dealership!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your feedback with us! We're glad to hear that Otto, Chris and Kevin were able to provide you with an exceptional service. We work hard to make sure our guests have a remarkable experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best Regards, The Toyota on Western Team


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  • Great Experience

    I went to buy Toyota RAV4 from Toyota On Western, 6941 S Western Ave, Chicago, I sent them asking about out of the door car price that I found on ...

    Dealer Response

    Thank you Ghazwan we are flattered by your review. Standing behind the lower than advertised price we quoted you is our company policy I know you ...


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    I went to buy Toyota RAV4 from Toyota On Western, 6941 S Western Ave, Chicago, I sent them asking about out of the door car price that I found on cars.com and they sent me a good deal, so I drove 40 miles from my home for this deal but I had in my mind that they will change the price of online as most dealers do, but I ended up buying the car for the same price they sent me , even I kept asking about the price while going through the details and they assured me that it will be what they told me , I have previous experience with dealers before that they just give you a price to come and then everything change but those people are really nice , honest and they keep their promises, thanks to Ray Khouchaba ( General sales manager) who was so nice and of great help in every step in my car purchase, also thanks to Gerardo Paredes, who helped me in the purchasing process, also thanks to Saul Unzueta( internet sales manager) that responded to my email and sent me the quote, I know buying a car my be stressful and a hard day but those people make your day really easy, thanks once again

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Ghazwan we are flattered by your review. Standing behind the lower than advertised price we quoted you is our company policy I know you live 40 miles away but that won't stop our commitment to serve you and your family, call me for anything you need. Enjoy your new Rav4 and my regards to you wife and son Ray, Gerardo, Saul and the entire staff


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  • Wonderful Buying Experience

    This dealership is not very close to where I live (north side Chicago, near Evanston), but it was worth it to test drive, and ultimately drive, a ...

    Dealer Response

    Thank you for sharing your experience with us, Nik. We are pleased to hear that Otto was able to provide an efficient and overall positive experie...


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    This dealership is not very close to where I live (north side Chicago, near Evanston), but it was worth it to test drive, and ultimately drive, a car that my husband and I were very interested in. We set up a time to meet with a representative a few days before and the team there had the car ready to go for us to test drive. We had the opportunity to work with Otto Brantley during the process and he was very honest, communicative, and knowledgeable. I didn't anticipate buying a car that day, but after having all of my questions answered and feeling comfortable with the car, price, Otto, and the company we were dealing with, my husband and I signed the papers for our VW Tiguan. It has been about 7 months since we purchased our vehicle and neither one of us have any regrets. There was one issue that I had and that was regarding the finalization of the paperwork. Another employee (I don't recall his name) was a bit pushy with adding additional insurance and options that would have costed more, and I didn't feel that the options were necessary. I remember saying that I didn't want any of it repeatedly, so that was a but frustrating not to have to reiterate my decision. Like mentioned above though, overall the experience was great and I would likely recommend this dealership to others based on my personal experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience with us, Nik. We are pleased to hear that Otto was able to provide an efficient and overall positive experience. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, Toyota On Western Team


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  • Great Car Buying Experience

    Last Saturday I stopped by Toyota On Western to look at the 2016 Highlander. Otto Brantley greeted me and began showing me several vehicles. I b...

    Dealer Response

    Thank you for leaving this remarkable feedback and congratulations on your new Toyota Highlander! We appreciate your comments and are happy to hea...


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    Last Saturday I stopped by Toyota On Western to look at the 2016 Highlander. Otto Brantley greeted me and began showing me several vehicles. I began explaining to Otto what options I wanted and the price range I wanted my payment to stay within. Otto listened carefully and asked a few questions. I decided not to sit down to crunch numbers because I was undecided about a color or a purchase timeframe. Otto took my contact information and told me he would crunch some numbers and call me. I began actively researching and comparing prices at several dealerships. During the course of the week Otto contacted me a few times to update me on promotions and availability of the Highlander I was looking to purchase. Otto assured me that he was going to work with me to get me the vehicle I wanted with a payment that would make me happy. I was a little skeptical, but I met with Otto at the time we scheduled for today. I must admit that Otto was a man of his word. He worked diligently to get me a payment that I could accept and throughout the entire process he kept me very well informed. Otto is very professional, friendly and courteous as well as Kevin in the finance department. Actually, all of the employees that I had the opportunity to interact with were very friendly. If you are considering buying a car, I recommend Otto Brantley and the Toyota On Western dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for leaving this remarkable feedback and congratulations on your new Toyota Highlander! We appreciate your comments and are happy to hear that Otto and Kevin were able to meet your needs. At Toyota On Western, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Regards, Toyota On Western Team


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  • Mrs. M. E. Kittrell

    Two hours after my scheduled appointment, my auto still had not been seen. Previously, my auto was scratched while in for repairs. The advisor d...

    Dealer Response

    We sincerely apologize for the experience that you had at our dealership. Our goal is to provide exceptional service to every single customer. Tha...


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    Two hours after my scheduled appointment, my auto still had not been seen. Previously, my auto was scratched while in for repairs. The advisor denied being at fault.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We sincerely apologize for the experience that you had at our dealership. Our goal is to provide exceptional service to every single customer. Thank you for taking the time to bring these issues to our attention. We would like the opportunity to speak with you to work on resolving this issue. Please contact us at your earliest convenience. Regards, Toyota On Western Team


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  • buying a vehicle was outstanding and convenient

    They even picked me up from the train station to due the car buying paperwork at 10pm on a weekday. I recommend the salesman Ignacio Godinez. U ar...

    Dealer Response

    Raul, thanks for this marvelous review and congratulations on your new car! We are so pleased that Ignacio was able to provide you with such excep...


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    They even picked me up from the train station to due the car buying paperwork at 10pm on a weekday. I recommend the salesman Ignacio Godinez. U are the man Ignacio!!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Raul, thanks for this marvelous review and congratulations on your new car! We are so pleased that Ignacio was able to provide you with such exceptional service. We look forward to seeing you soon and we hope that you enjoy your new vehicle! Best Regards, The Toyota on Western Team


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  • Awesome experience

    It was a great experience thanks to Cesar Meraz, Tom Hong, Alex and the rest of the team that help me in the process of buying a great car a Toyot...

    Dealer Response

    Gustol, we appreciate you taking the time to leave us a great review! Congratulations on your new 2016 Toyota Prius! We are pleased to hear that C...


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    It was a great experience thanks to Cesar Meraz, Tom Hong, Alex and the rest of the team that help me in the process of buying a great car a Toyota Prius 2016 Thanks guys you did a great job

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Gustol, we appreciate you taking the time to leave us a great review! Congratulations on your new 2016 Toyota Prius! We are pleased to hear that Cesar, Tom, Alex and the rest of the team did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best Regards, The Toyota on Western Team


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  • Excellent Experience

    I recently did a trade-in and purchased a lexus es350. Quinton (sales) was great to work with and the entire team was fair and quick to get the de...

    Dealer Response

    Thank you for your feedback, AJ. It's fantastic to know that Quinton and the rest of the team were able to make your purchase incredibly quick. We...


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    I recently did a trade-in and purchased a lexus es350. Quinton (sales) was great to work with and the entire team was fair and quick to get the deal done. all the used cars i looked at on their lot were in really good condition; they seem to hand pick and sell some quality used cars. i'll buy from them again in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, AJ. It's fantastic to know that Quinton and the rest of the team were able to make your purchase incredibly quick. We look forward to working with you or anyone you might send our way in the future. Best Regards, The Toyota on Western Team


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  • Fabulous Service!

    I was treated royally by my salesman, Otto from the minute we connected! He came highly recommended. He listened to my desires, found several opti...

    Dealer Response

    Thanks for this great review! Congratulations on your new vehicle! We're happy to hear you are enjoying your purchase. We strive to answer every q...


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    I was treated royally by my salesman, Otto from the minute we connected! He came highly recommended. He listened to my desires, found several options, and we found a wonderful match! My fabulous service did not end there... Chris, the manager and Kevin in finance showed me favor as well! I am extremely happy with my experience and purchase!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for this great review! Congratulations on your new vehicle! We're happy to hear you are enjoying your purchase. We strive to answer every question and address every concern, and it's encouraging to know that Otto, Chris and Kevin were able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a vehicle that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We look forward to working with you during your next service visit. Best Regards, The Toyota on Western Team


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  • Happy customer, thank you so much Otto!!!!

    I went to this dealership to get a car. I really was not expecting too much but what I got was a lot. A good salesman name Otto. He was nice, atte...

    Dealer Response

    Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Toyota on Western commitment to customer care and w...


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    I went to this dealership to get a car. I really was not expecting too much but what I got was a lot. A good salesman name Otto. He was nice, attentive, patient, and showed that he cared about my needs as a customer. My overall experience here at Toyota on Western was through the roof. I am a happy customer that plans on doing business with Otto and Toyota on Western in the future.Now I can enjoy my clean 2013 Nissan oh and by the way my note is so reasonable :-) Thanks Otto for working it out!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Toyota on Western commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, visit our Facebook page for access to our exclusive content. The Toyota on Western Team


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