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Reviews

Average Ratings

3.7
Average based on 15 reviews.
  • SALES MAN (((( DAN HAMAD ))))

    Hi, DAN HAMAD took great CARE of us buying a Ford Focus,if we need a new car we will see you, THANKS DAVE & PATTI ((( PS YOU WENT OVER AND ABOVE )...

    Dealer Response

    Patti and Dave, thank you so much for taking the time to write a review! We greatly appreciate your business and are so happy you had a wonderful ...


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    Hi, DAN HAMAD took great CARE of us buying a Ford Focus,if we need a new car we will see you, THANKS DAVE & PATTI ((( PS YOU WENT OVER AND ABOVE )))))

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Patti and Dave, thank you so much for taking the time to write a review! We greatly appreciate your business and are so happy you had a wonderful experience! Enjoy your new Ford Focus!


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  • Got Exactly What I Asked For

    I recently turned my leased Escape in, but wanted a new one just like it for another lease. The excellent salesman, Bob Klix, got it done smoothly...

    Dealer Response

    Don, thank you so much for taking the time to write a review. We are so happy you had a good experience and Bob was able to get you exactly what y...


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    I recently turned my leased Escape in, but wanted a new one just like it for another lease. The excellent salesman, Bob Klix, got it done smoothly and professionally within a couple of days. I now have the same car I liked before, only a later model. Bob made it work like magic.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Don, thank you so much for taking the time to write a review. We are so happy you had a good experience and Bob was able to get you exactly what you wanted! Enjoy your new vehicle!


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  • 1st Time Buyer

    We were looking to lease a Ford Escape and once inside, I was greeted by Bob Klix .Bob and I sat down and reviewed lease options with and without ...

    Dealer Response

    Dave, customer satisfaction is our highest priority here at Romano Ford and we are so happy to hear that Bob was able to deliver a great experienc...


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    We were looking to lease a Ford Escape and once inside, I was greeted by Bob Klix .Bob and I sat down and reviewed lease options with and without a down payment. He presented everything I asked for and within 20 minutes the deal was made.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dave, customer satisfaction is our highest priority here at Romano Ford and we are so happy to hear that Bob was able to deliver a great experience for you! Enjoy your new Ford!


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  • Very comfortable environment

    My first time purchasing at Romano Ford.... I was pleasantly surprised by the friendly service and personal touch. Mike Deb was prepared, professi...


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    My first time purchasing at Romano Ford.... I was pleasantly surprised by the friendly service and personal touch. Mike Deb was prepared, professional and courteous. He lessened my anxiety load. He took care of every last detail...And some. Not being local I did have some reservations at first....However I would definitely return and would certainly recommend Romano Ford to others.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Horrible Sales

    Non motivated, rude sales service. I don't see how they can sell any cars with the attitude I was approached.


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    Non motivated, rude sales service. I don't see how they can sell any cars with the attitude I was approached.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Horrible Customer Service

    This dealer is not motivated to sell you a call, if you are willing to go in and pay their retail then perhaps a place for you.


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    This dealer is not motivated to sell you a call, if you are willing to go in and pay their retail then perhaps a place for you.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Terrific dealership

    I would definitely buy from Romano Volkswagen again. My salesman, Mike Deb, was courteous, knowledgeable, and professional. It's clear that at Rom...


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    I would definitely buy from Romano Volkswagen again. My salesman, Mike Deb, was courteous, knowledgeable, and professional. It's clear that at Romano VW they care about providing good customer service and that means that the customer is in the driver's seat (both metaphorically and literally).

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Outstanding service and exceptionally fast!

    I needed a car quickly and in less than an hour I made a decision and signed paperwork! Mike Deb was fabulous and the care I received with my fami...


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    I needed a car quickly and in less than an hour I made a decision and signed paperwork! Mike Deb was fabulous and the care I received with my family was none other than stellar- Dealership was similarly fluid with respect to support!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Not happy

    I had some work done on my car after getting an estimate. When it came time to pay the bill, it was well over the estimate. I paid it and showed t...

    Dealer Response

    Good Afternoon Carol, I am very sorry to hear that you were not satisfied with your last visit regarding service you needed done on your vehicle i...


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    I had some work done on my car after getting an estimate. When it came time to pay the bill, it was well over the estimate. I paid it and showed them the estimate for a reduced cost. They said, I would have to pay the higher price and have the rest put "on account". I asked that my credit card be reimbursed but that was refused as it would involve another transaction. I have been in contact with them to send me a check for the difference but they refuse. I will not have any work done on my car there so I will not use the credit. I don't want to be contacted as I was before, I just want a refund-I should charge interest.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Good Afternoon Carol, I am very sorry to hear that you were not satisfied with your last visit regarding service you needed done on your vehicle in this post dated June 22nd, 2015. Customer satisfaction is our highest priority here at Romano Ford & Volkswagen, and we would never want one of our customers to walk out of our Service Department feeling unhappy with their experience. I took the liberty of trying to look up and see the last service you had performed with us and the last service record I have showing you in our Service Department, is in the fall of 2013. As you do not wish to be contacted, and the last record we have of you in our Service Department was in the fall of 2013, I would appreciate it if you would contact me directly at (315) 637-4491 to review your situation since I am at a loss right now. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future. Thank you, Murad Abdel General Manager Romano Ford | (315) 637-4491


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  • Amazing and pleasant experience

    I went to Romano after a horrible experience at Burdick. Murad, the general manager, did everything that he could to provide me with a pleasant ex...


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    I went to Romano after a horrible experience at Burdick. Murad, the general manager, did everything that he could to provide me with a pleasant experience and have me leave with a car that I love. He immediately sent me to an amazing salesman, David. They went through every detail with me so that I could understand the whole process/cost. They really took care of me at this dealership and I will 100% be going to them for any future car purchases. They truly are a great group who will work with you to help through the entire process!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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