Honda City

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
31 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 8, 2020

    I had a very good experience with this dealer. Staff is very supportive and provided information whatever is required.. I had the most amazing experience... today at Honda City. Danish got me a great deal on my new Honda CrV EX-L. Everyone at Honda City - from sales to service - are courteous, friendly and professional. They always make me feel welcome. I love my Honda family.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 19, 2019

    My key broke yesterday - the metal part totally separated from from the fob. Called Honda City to inquire what to do. Was told to come into the service... center, and it would cost $88 for the key, and $100 for an hour service (which probably takes less than 5 minutes to program a key) Told him I'll use the xxxx valet key instead. What a rip-off!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • September 18, 2016

    I just purchased a previously owned car from Honda City and was extremely pleased with the quality of service I received. Mark was so helpful and went... beyond the call of duty in providing excellent service to me. He made the whole process so easy and even enjoyable for me. I really appreciated the friendly and professional atmosphere that surrounded the transaction process!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    January 1, 2019

    Not good customer services have button five cars from this dealership my CRV is three years old they tell me the battery’s dead and they will not fix... it because it’s 15 days over the warranty The car only has 14,000 miles

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    August 31, 2018

    I brought my car in for an oil change and air bag recall. I dropped the car off at 8:30am. The service person asked me what time would I like to pick it... up. I asked if 2pm was ok and I was told that was fine. I arrived at 2:15 to pick up the car. The cashier said theres no charge your all set due to the recall. I said that I was sure I owed something for the oil change. She informed me that she would have to check on that. When the service dept. was contacted they informed me that no oil change was done. Excuse- didn't know it needed to be done. Are you kidding me? I had made the appt. to have an oil change and also informed service dept. when I dropped the car off. Hideous customer service. Lesson learned - I won't be returning there and I recommend to others the same. Lamacchia has excellent service!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    4 people out of 5 found this review helpful. Did you?
  • 3.0 out of 5
    October 29, 2017

    Bought Honda care.. never do that again. Service department will go to extreme effort to find a reason NOT to pay for repair. Then charge 250 more than... it should cost. Felt soiled by the people there. Thought they were honest, but found out very devious. For instance, was told stone caused failure. To be honest, it looked like damage was caused by “other” reasons and AFTER vehicle was left at dealer. I eventually had it repaired somewhere else for less and that service shop could not determine what caused failure. So to be honest, no proof damage caused by stone, but no proof otherwise. But left bad taste and mistrust. No, will not go back, would not recommend. More than likely will never buy Honda again.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    5 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    July 26, 2017

    This is my second car I've bought from Honda City! First experience was great and this one was just as good! If

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    July 21, 2017

    We wanted a particular Odyssey in 2 days. Nate, in sales, was fantastic, and the entire team worked together to make it possible(even though they didn't... have it on their lot). The staff was bright, professional, knowledgeable, and personable. We have never had a better experience buying a car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for writing a review. It was our pleasure to assist you in getting the Odyssey you wanted. We strive to make every customer as HAPPY... as you are!! Enjoy your Odyssey! we look forward to continuing our efforts in providing you with the BEST customer service possible. Have a wonderful weekend! Thank you from all of us at Honda City Denise Coleman Internet Sales Manager

  • 1.0 out of 5
    September 13, 2016

    Service stinks! They make idle promises. Just want to sell you a car but don't follow through on their service. Never buy from this dealership again

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    5 people out of 10 found this review helpful. Did you?
  • 4.0 out of 5
    August 15, 2016

    Had a few problems initially with the buying process due to a lack of communication with the credit union that I financed with and the salesman. I felt... the salesman although quite friendly was a little inexperienced. However, it worked out well in the end and I ended up getting the vehicle that I wanted at a good price.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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