Carbone Buick GMC Cadillac

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Carbone Buick GMC Cadillac Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since April 2010

"This is a family business. People associate the way we do business with our family name. I want my children to be proud and interested in the business. And I want the way we do business with our customers to be the Carbone way - honest and fair."

...


Joe Carbone
Founder

"Putting you in the driver's seat for over 80 years."

Service

Wheel Balance

$40.1 and up*

Tire Rotation

$16 and up*

Oil, Filter Change

$26

Air Filter Replacement

$15.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
368 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 23, 2019

    Sat for hours upon picking up a used vehicle was lied to several times, my monthly payment changed 3 times the day I picked up my vehicle .

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Phil, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to address your ...concerns. Please reach out to us directly at (315) 797-4948 when you have a chance. Thank you, and we look forward to hearing from you.

  • 1.0 out of 5
    September 19, 2019

    0 stars if I could...very shady dealership...doesnt honor warranty..they do not inspect vehicles before selling.. 2 weeks in car making all kinds of noises..after... 2 weeks of waiting for them to fix it the technicians (not real mechanics)tell me the broken parts are just noisy and haven't failed yet..so they wont fix it..luckily they didnt fail while I was driving it to work and back..(scared to drive it anywhere far... what a shame).how did it pass inspection...took it to my mechanic, compressor/ac clutch and pulley are shot..needs breaks and rotors and a front and rear wheel bearing,shocks and struts/shocks need replacing...I'm only one person so they dont need my business, but for future customers..be very very careful..this is a shady dealership

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Kenneth, it's upsetting to hear that your experience was anything but stellar. We would like an opportunity to make this up to you. If you are will...ing, please reach out to us at (315) 797-4948 so we can work towards a resolution. Thank you.

  • May 3, 2018

    They delivered - JOY !! Great buying experience. I chose my vehicle from the website. Dealership had the vehicle on their lot on the day and time I chose.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 7, 2019

    Very disappointed in this dealership. Was very interested in a 2014 Toyota Tundra, I had $20000 cash to put down and it was listed for $25999 online.... I had been emailing Bridgett since earlier in the week and set up to look at truck on Saturday. So, the drive is 5 hours round trip and I get there and I see the truck is in the shop on the lift. I go talk to Bridgett she doesn't know what is going on, she talks to Josh the sales manager and he said on Friday at 6pm they decided to put a lift kit, new tires and rims on the truck. Since, Bridgett leaves at 5pm she didn't know, well someone knew this mod was going on cause the lift kit can't be ordered and delivered in 1 hr. And then he said if I wanted the truck the price would be $5000 more than the online price and he was only willing to negotiate $200 to $300. Bunch of BS. He acted like he didn't care, total lack of communication and very unprofessional!!!

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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, we regret your most recent visit with us was not up to the standards we strive for. When you have an opportunity, please reach out to us at ...(315) 797-4948 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

  • 5.0 out of 5
    September 1, 2019

    I worked with Aaron Pritchard in trading in my old GMC and purchasing a new one. Aaron was excellent through the process and worked to make the deal happen.... After the sale he took the time to walk through the various features on the new truck, ensuring I had a solid understanding of the new vehicle. Closing the sale and signing was done by professional and knowledgeable staff. Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We're glad you found our team to be knowledgeable and helpful!

  • 5.0 out of 5
    August 31, 2019

    As always I had another exceptional experience with my car purchase. Aaron went above and beyond to deliver my vehicle and make us happy customers!!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We always want to hear back from our clients and we're glad you had such a positive experience with us! Take care!

  • 5.0 out of 5
    August 23, 2019

    Bought two vehicles here from out of town. Very efficient team. When I showed up they had everything ready I was in and out quickly. Overall good... experience.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Nathan! We always want to hear back from our clients and we're glad you had such a positive experience with us! Take care!

  • 2.0 out of 5
    August 1, 2019

    I bought a Denali from Aaron and it was very high pressure and after I bought the vehicle, I had called and went into the dealership several times because... my Onstar was not working correctly. When I went in the second to last time, he told me he didn't work for Onstar and walked away. I then talked to another salesman and he was able to help with no problems. Twice I had gone into parts, one time to buy tires another time to get windshield wipers. When I went to order tires, the kid at the desk told me to go somewhere else it would be cheaper, even though, it would've been cheaper there because of the rebates and when I went to get the windshield wipers, again the kid at the desk couldn't help me put them on. Its not worth the aggravation. If your going to buy a vehicle, go to Tim Tiernan

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, we are disappointed to hear that you did not have a more positive experience with us at Carbone Buick GMC Cadillac of Utica. Please contact ...us at (315) 797-4948 so we can work with you to make this right. We look forward to hearing from you, thank you.

  • 5.0 out of 5
    July 18, 2019

    I made an appointment for an oil change online.I was in and out quickly.Very convenient and fast.I was impressed throughout the whole experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

  • 5.0 out of 5
    July 12, 2019

    They are Best Malik Humaiyun Essa a good center to fix your cars and the best place for buying and selling cars behind pak wheels

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, we are so pleased you enjoyed your visit to Carbone Buick GMC Cadillac of Utica! We hope you have a stellar day!

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