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Reviews

Average Ratings

4.1
Average based on 9 reviews
  • Pathetic

    Terrible service 2hrs for oil change absolutely unreal salesman that I have dealt with is slow very careless no enthusiasm or people skills just s...


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    Terrible service 2hrs for oil change absolutely unreal salesman that I have dealt with is slow very careless no enthusiasm or people skills just seemed to careless crazily was thinking about buying with them thank God I decided against that and went out of state for both of my toyotas also if u don't buy from this terrible place they are very unwilling to help with anything accessories questions doesn't matter salesmen told me I received attitude from there parts and service guy because I didn't buy there lol and the salesman himself said well did u buy hear I said nope and he said that's why so yeah I will spread the word of how insanely unprofessional slow careless and rude your staff is and I will write a new post everday to steer people away from this joke.of a car dealership

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • Exceptional Sales & Customer Service

    I have purchased 4 vehicles from TJ Toyota, and every time the customer service that Shawn Williams provides is above and beyond what any salesman...


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    I have purchased 4 vehicles from TJ Toyota, and every time the customer service that Shawn Williams provides is above and beyond what any salesman has done for me previously. That alone will keep me coming back. The service that has been provided has always been quick, everyone is friendly and facilities are very clean and comfortable. Highly recommended!

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • 2 cars...

    We have bought two vehicles from TJ's and both times, nothing was sugar coated. We knew what we were getting and what the payments were going to b...

    Dealer Response

    S. Mauldin, We are glad to hear the you were happy with your service and the entire sales process! We look forward to the opportunity to help you ...


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    We have bought two vehicles from TJ's and both times, nothing was sugar coated. We knew what we were getting and what the payments were going to be. Both times we had Shawn for a salesman and when we go to purchase a new car next year, it will be the same dealership, same salesman, and I know the same quality of service. Thank you TJ's for always providing high quality service!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    S. Mauldin, We are glad to hear the you were happy with your service and the entire sales process! We look forward to the opportunity to help you again in the future.


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  • Superb Buying Process

    I am currently leasing a RAV4 from T.J. Toyota. The process began when I e-mailed a price inquiry to the dealership. Shawn, a salesman, promptly r...

    Dealer Response

    We are happy to hear the Shawn Williams was able to help you narrow down your search for a new Rav4! We at TJ Toyota think buying a car should sti...


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    I am currently leasing a RAV4 from T.J. Toyota. The process began when I e-mailed a price inquiry to the dealership. Shawn, a salesman, promptly responded to my request. He provided a personalized, detailed response. After discussing several options, Shawn pointed me to a lease special on the RAV4 that Toyota was running. He worked through several scenarios with me, helping me to arrive at a comfortable payment on a vehicle loaded with more features than I was even looking for initially. The buying process at T.J. Toyota differed greatly from my expectations - in a good way. I had my guard up, expecting to be put through the traditional haggling and tactics employed by most dealerships. Instead the process was extremely straightforward and transparent. There were no surprises and when it was time to sign the final paperwork all the numbers matched exactly what was discussed over the phone and e-mail. Delivery of the vehicle was top notch. It was hand washed and waxed front to back, including the tires. I was introduced to the service department and my first complimentary service visit (you get two years of service free) was scheduled. Shawn went through all the features of the vehicle with me inside and out. By the time I drove away I had a solid grasp on the navigation and audio systems with both customized to my preferences. If you are looking for a quality vehicle and customer service, I highly recommend T.J. Toyota and Shawn, the salesperson I dealt with. The perfect vehicle at a great price - what more could you ask for? I am a very picky customer and difficult to impress. This dealership exceeded all expectations and I will be enthusiastically recommending them to anyone looking for a vehicle in the future.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We are happy to hear the Shawn Williams was able to help you narrow down your search for a new Rav4! We at TJ Toyota think buying a car should still be fun, and we will continue to keep things straight-forward and transparent for you in the years to come. Thanks TJ Toyota


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  • Mr. Michael Locy

    I have had my Toyota Tacoma since May 2015 and want to thank the whole team at TJ's for the great buying experience and their commitment to qualit...

    Dealer Response

    Mr. Locy, We appreciate your patronage, and we will stay committed to providing quality service to you and your Tacoma. Thank you, TJ Toyota


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    I have had my Toyota Tacoma since May 2015 and want to thank the whole team at TJ's for the great buying experience and their commitment to quality service. Thanks

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Mr. Locy, We appreciate your patronage, and we will stay committed to providing quality service to you and your Tacoma. Thank you, TJ Toyota


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  • Great Experience

    During the process of searching for a new vehicle, I went to T J Toyota in Potsdam. I worked with Shawn who was very knowledgeable and friendly. A...

    Dealer Response

    Dear Happy Customer, Excellent choice on the Toyota Certified Camry! We are very happy you enjoyed your purchasing experience with Shawn Williams,...


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    During the process of searching for a new vehicle, I went to T J Toyota in Potsdam. I worked with Shawn who was very knowledgeable and friendly. After explaining to him what type of vehicle I was looking for, he made a few suggestions and I test drove a few. He explained everything very well and I purchased a certified Camry. I recommend T J Toyota of Potsdam.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Dear Happy Customer, Excellent choice on the Toyota Certified Camry! We are very happy you enjoyed your purchasing experience with Shawn Williams, and we'll do our very best to make sure every future experience is just as enjoyable. Thanks TJ Toyota


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  • Quality service, minimum wait time

    Excellent customer service, comfortable waiting area, quality repair work.


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    Excellent customer service, comfortable waiting area, quality repair work.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • So pleased with our TJ Toyota experience

    Our sales representative was extremely helpful, honest and readily available. We had a very specific request list and were very pleased with how ...

    Dealer Response

    Mr. Bari, We are so pleased that you had such a great experience at TJ Toyota! We look forward to helping you any way we can in the future. Thank...


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    Our sales representative was extremely helpful, honest and readily available. We had a very specific request list and were very pleased with how Shawn worked to find quality options for us. We would highly recommend TJ Toyota to anyone interested in purchasing a Toyota.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Mr. Bari, We are so pleased that you had such a great experience at TJ Toyota! We look forward to helping you any way we can in the future. Thank you, TJ Toyota


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  • aweful service.

    Customer service is absolutely not TJ Toyota's focus! I brought my Tacoma to them for recall service only to get it back with damage to it. I poin...

    Dealer Response

    Brad, I'm very sorry to hear about your experience with our dealership. As you said, your Tacoma was in for an emergency recall on the leaf spring...


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    Customer service is absolutely not TJ Toyota's focus! I brought my Tacoma to them for recall service only to get it back with damage to it. I pointed out the damage and was told I would hear from the service manager. Two days later I needed to call and ask for the service manager only to be told I was a lyer and that it was my word against theirs and that they would do nothing to fix what they did. Ensure you take full photos of your vehicle before taking it to TJ Toyota for repairs.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Brad, I'm very sorry to hear about your experience with our dealership. As you said, your Tacoma was in for an emergency recall on the leaf spring, which we repaired using a spring from a new Tacoma so you could get back on the road quick, rather than waiting for parts to be delivered. The damage you mention was on your roof, and a scratch on the windshield, far away from where our techs were working. If we thought there was any possibility we had damaged it, we would have contacted you before picking up the vehicle to determine the best way to handle fixing the situation. If you have and other concerns please feel free to contact us. Thank you TJ Toyota


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