Woody Buick GMC Naperville

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
37 lifetime reviews.
  • Great experience!

    I worked with Mary Froelich and she was wonderful. Thanks to her professionalism and product knowledge the process could not have been easier. She...

    Dealer Response

    Thank you for the great feedback! At Woody Buick GMC, it is always our number one goal to get the perfect vehicle at the right price for our amazi...


    Show Full Review

    I worked with Mary Froelich and she was wonderful. Thanks to her professionalism and product knowledge the process could not have been easier. She listened to what I wanted, found exactly the car to meet my family's needs and helped me make it work for my budget. It was by far the best buying experience I've had in a long time.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great feedback! At Woody Buick GMC, it is always our number one goal to get the perfect vehicle at the right price for our amazing customers. Mary is such an amazing part of the sales team, and it's so awesome to hear that she was able to provide you with the professional and knowledgeable service. We look forward to assisting you with your future sales and service needs. Best Regards, Sevil Begoli - General Sales Manager


    Hide Full Review
  • Horrible Service Department

    What defines a good or bad car dealer? Here is what defines Woody Buick - Unresolved - 3 visits and 20 days at the dealer and the car is still not...

    Dealer Response

    Scott, thank you for taking the time to share your recent experience at Woody Buick GMC. We want each customer to be completely satisfied upon vis...


    Show Full Review

    What defines a good or bad car dealer? Here is what defines Woody Buick - Unresolved - 3 visits and 20 days at the dealer and the car is still not fixed! Rude - What their service writers are to you when you bring your car back with the same problem. Progress Updates – Not at Woody Buick! I would only get a call several days later letting me know the car was ready to be picked up. Troubleshoot & Repair - Found the sensor with the problem and replaced it twice but it did not correct the problem. Instead of troubleshooting further to see if another module or an electrical problem could be causing the sensor to malfunction. They just gave the car back to me. God – What Buick tech support thinks when they tell the service department “This is a normal operating condition” and all work stops on your car! Qualified – Clearly their techs who worked on my car are not qualified. Found some extra screws in my cup holder that the tech forgot to put back in. Luckily I knew where the screws went and was able to reassemble the panel correctly. They are even unable to put the car back together correctly. Customer Satisfaction – On a scale of 1 to 10, I give them a 1. Why a 1 and not a 0? They did give me a loaner…. Negative - My entire experience with Woody Buick has been nothing but negative. This has to be the most unprofessional dealer I have ever dealt with. If you want to avoid the headache and stress I have been put through. DO NOT TAKE YOUR CAR TO WOODY BUICK!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Scott, thank you for taking the time to share your recent experience at Woody Buick GMC. We want each customer to be completely satisfied upon visiting us, and the impression that you received from our dealership is unacceptable. We would sincerely appreciate the opportunity to amend the situation, so please don't hesitate to contact me directly. Sincerely, Sevil Begoli - General Sales Manager


    Hide Full Review
  • Prime Time Service

    Enjoyed the time, will keep coming back for more."|"

    Dealer Response

    Hi and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! We appreciate your busin...


    Show Full Review

    Enjoyed the time, will keep coming back for more."|"

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! We appreciate your business! Regards, Sevil Begoli - General Sales Manager


    Hide Full Review
  • Great Purchase Experience!

    Mary Foelich and Glenn Sowizrol provided exception service and knowledgeable input enabling me to make the most informed purchasing decision. The...

    Dealer Response

    Thank you so much for taking the time to provide such great feedback, Scott. Our primary focus is to provide each and every customer with exceptio...


    Show Full Review

    Mary Foelich and Glenn Sowizrol provided exception service and knowledgeable input enabling me to make the most informed purchasing decision. They both exceeded my expectations during my purchase decision.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to provide such great feedback, Scott. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it's encouraging to know Mary and Glenn were able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Regards, Sevil Begoli - General Sales Manager


    Hide Full Review
  • Outstanding Experience

    It was an outstanding experience. I was checked in right away and my vehicle was ready when promised. Keep up the Outstanding work!!!!

    Dealer Response

    Bill, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time ...


    Show Full Review

    It was an outstanding experience. I was checked in right away and my vehicle was ready when promised. Keep up the Outstanding work!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bill, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Woody Buick GMC for your vehicle needs. Regards, Sevil Begoli - General Sales Manager


    Hide Full Review
  • Awesome service at GMC Naperville

    The service department personnel were very friendly and expedited my service. The service department is open late so it is so convenient for the ...

    Dealer Response

    Thank you for visiting our service department and for leaving the kind words, Gipi. We plan to continue giving great customer service and a comfor...


    Show Full Review

    The service department personnel were very friendly and expedited my service. The service department is open late so it is so convenient for the working class. The waiting area was clean and all sorts of refreshments were available. Wonderful experience over all.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for visiting our service department and for leaving the kind words, Gipi. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Regards, Sevil Begoli - General Sales Manager


    Hide Full Review
  • Smooth as can be

    Greeted immediately by Sergio. Very informative through the entire process. Took care of the few things I requested,made the process as smooth as ...

    Dealer Response

    Thanks for this nice review! Sergio truly knows his stuff. We make sure all of our employees are knowledgeable and courteous, and he will be glad ...


    Show Full Review

    Greeted immediately by Sergio. Very informative through the entire process. Took care of the few things I requested,made the process as smooth as possible ,even met woody the owner as he was the one who went and picked up,the vehicle I wanted

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for this nice review! Sergio truly knows his stuff. We make sure all of our employees are knowledgeable and courteous, and he will be glad to hear about your experience. Feel free to visit us if you have any further needs. Regards, Sevil Begoli - General Sales Manager


    Hide Full Review
  • Great Service!

    Service was prompt and very economical. Came to the house picked up the vehicle, repaired it, and brought it back.

    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Scott. We are delighted to hear you were treated with pr...


    Show Full Review

    Service was prompt and very economical. Came to the house picked up the vehicle, repaired it, and brought it back.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Scott. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next car. Regards, Sevil Begoli - General Sales Manager


    Hide Full Review
  • Good experience thus far...more to come...

    Only stopped in to browse Sierra HD Denali trucks. I have never bought a vehicle from this auto group or the GMC brand. I hadn't made my mind full...

    Dealer Response

    Thank you for your review, Charles. We're glad to have Cosmo on our team and that we could provide you with a positive experience. If you ever nee...


    Show Full Review

    Only stopped in to browse Sierra HD Denali trucks. I have never bought a vehicle from this auto group or the GMC brand. I hadn't made my mind fully to purchase that day and was only looking for information on the Costco Member discount running with GM. Cosmo was the sales associate that helped me. We discussed the benefits and options of the program and the 2500 HD Sierra . We then looked at several and went on a short test drive. By the end I was interested in purchasing but needed to finalize pricing and my trade. After working with Cosmo and his manager we were able to come to acceptable terms and I purchased the vehicle I test drove. Cosmo was really great to work with. Unfortunately I found out athe week after he left the dealership. Had it not been for him I'm not sure I would have purchased that day. He was not pushy and did not play that normal cat and mouse car sales/purchase scenarios I did hear going on that day by other associates and customers. I'm planning to take my vehicle back to the dealership for service when itis due to see how I am treated. Crossing my fingers that it will be a positive experience..

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review, Charles. We're glad to have Cosmo on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Sevil Begoli - General Sales Manager


    Hide Full Review
  • Great Job!

    Awesome staff - very knowledgeable and helpful putting together a great deal. Went over a variety of options and in the end we found a comfortabl...

    Dealer Response

    Thank you for the feedback! We are happy to hear of your positive experience at Woody Buick GMC, and we are grateful you chose us for your automot...


    Show Full Review

    Awesome staff - very knowledgeable and helpful putting together a great deal. Went over a variety of options and in the end we found a comfortable deal to go with.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback! We are happy to hear of your positive experience at Woody Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Regards, Sevil Begoli - General Sales Manager


    Hide Full Review