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Reviews
I brought in my Tiguan before the warranty ended and they
I brought in my Tiguan before the warranty ended and they fixed something but it didn’t fix the problem and the same symptoms got worse. So I brought it back just out of warranty and they wanted to charge me over $1000 in labor to replace a $50 part when it should have been covered for free. Should have offered at least a discount for the possibility they missed it the first time.
I brought in my Tiguan before the warranty ended and they
I brought in my Tiguan before the warranty ended and they fixed something but it didn’t fix the problem and the same symptoms got worse. So I brought it back just out of warranty and they wanted to charge me over $1000 in labor to replace a $50 part when it should have been covered for free. Should have offered at least a discount for the possibility they missed it the first time.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I always heve a pleasent expieiance The show room and
I always heve a pleasent expieiance The show room and waiting areas are always clean and neat
I always heve a pleasent expieiance The show room and
I always heve a pleasent expieiance The show room and waiting areas are always clean and neat
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Your review is greatly appreciated. We look forward to your next visit. Have a great day!
Deion was very helpful and made the buying transition
Deion was very helpful and made the buying transition very smooth. I would recommend Matthews dealerships to anyone.
Deion was very helpful and made the buying transition
Deion was very helpful and made the buying transition very smooth. I would recommend Matthews dealerships to anyone.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Chelsea- We’re thrilled you had a positive buying experience with Deion. Safe travels!
Friendly and polite staff.
Friendly and polite staff. A pleasant experience. Would recommend to anyone. Will be going back in future if need be.
Friendly and polite staff.
Friendly and polite staff. A pleasant experience. Would recommend to anyone. Will be going back in future if need be.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jack- Congratulations on your new vehicle! We appreciate you choosing Matthews Auto and hope you enjoy every mile.
Very professional service for a reasonable price.
Very professional service for a reasonable price. Vehicle was bought from this dealership used in February 2024
Very professional service for a reasonable price.
Very professional service for a reasonable price. Vehicle was bought from this dealership used in February 2024
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thank you for the perfect review. We look forward to assisting you again in the future!
You're welcome 😊
Jack and Mykel in Sales and Jared in Service exemplify
Jack and Mykel in Sales and Jared in Service exemplify Professional and Customer Service skills that will keep me coming back.
Jack and Mykel in Sales and Jared in Service exemplify
Jack and Mykel in Sales and Jared in Service exemplify Professional and Customer Service skills that will keep me coming back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thank you for taking the time to leave us such a great review! We’re thrilled to hear you had a positive experience with Mykel and Jack. Happy driving!
I everyone was very polite.
I everyone was very polite. I like that he address you by name like your part of the family
I everyone was very polite.
I everyone was very polite. I like that he address you by name like your part of the family
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Diana- Thank you for allowing us to keep your vehicle running its best. We look forward to your next visit!
Fast and friendly service!
Fast and friendly service! Went for typical service and given great service. I would recommend to anyone
Fast and friendly service!
Fast and friendly service! Went for typical service and given great service. I would recommend to anyone
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jen- We’re glad to hear your service visit went smoothly. See you next time!
You all were very respectful and knowledgeable… easiest
You all were very respectful and knowledgeable… easiest purchase ever . Mykel was very helpful with explaining everything
You all were very respectful and knowledgeable… easiest
You all were very respectful and knowledgeable… easiest purchase ever . Mykel was very helpful with explaining everything
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- We’re so glad to hear your experience was a great one with Mykel. Congratulations and welcome to the Matthews Auto family!
the folks at matthews are very kind and knowledgeable
the folks at matthews are very kind and knowledgeable they always treat me well I appreciate them
the folks at matthews are very kind and knowledgeable
the folks at matthews are very kind and knowledgeable they always treat me well I appreciate them
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We’re happy to hear you had a positive service experience. We appreciate your business and feedback.