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Reviews

Average Ratings

4.5
Average based on 20 reviews.
  • Bought my 4th used Volvo

    I'm a longtime customer of the service department, having owned several Volvo wagons. Unfortunately, my 2000 xc70 wagon wasn't able to be fixed as...


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    I'm a longtime customer of the service department, having owned several Volvo wagons. Unfortunately, my 2000 xc70 wagon wasn't able to be fixed as Volvo no longer makes the (expensive) part needed to fix my vehicle, so I had to find another car in a hurry! I've been wanting a Volvo SUV for at least 3 years, and there was this beautiful xc60 for sale at this dealership that was in my price range. I had never purchased a vehicle from Serafini before. The sales staff were excellent! Elmer, Mike and Dallas were very nice, helpful and professional. The xc60 I bought has low miles (for a used Volvo), was very clean, had one owner who had it serviced at Serafini. I plan to do the same with my wonderful new xc60, though I'm hoping it won't need service for a long long time. :)

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Mike , from used cars, is screaming at customers

    If you want to be screamed at, and thrown out of the store because you behaved like a normal customer - when you tried to negotiate the price of ...


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    If you want to be screamed at, and thrown out of the store because you behaved like a normal customer - when you tried to negotiate the price of a used rusty car that was over priced, go to Serafinni Nissan used car lot. Mike , THE MANAGER from used cars lot, is going to throw you out of the store , and tell you you to never come back. Wow , what a shame for a business to allow a guy like Mike to be a manager .

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service

    I am a long time customer, 18 years to be exact. This is the third Nissan I have bought from this dealership and have been going to them for repai...

    Dealer Response

    Hi Jackie, Happy to hear you are having continued good luck in our Service Department! Thanks for your review. Mike Van Brunt General Manager


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    I am a long time customer, 18 years to be exact. This is the third Nissan I have bought from this dealership and have been going to them for repairs and maintenance. I don't trust anyone else with my vehicle. The customer service reps are very nice, as well as Andrea the service manager. They let me know what my car needs and how much the repairs will be and how long it will take. The waiting room is very comfortable, and they have complimentary coffee, tv to watch and Wi-Fi is available which I like.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Jackie, Happy to hear you are having continued good luck in our Service Department! Thanks for your review. Mike Van Brunt General Manager


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  • Well Done, Serafini!

    Picked up a screw with attached flat washer. Drove my Chevy Equinox to Serafini Nissan/Volvo, seeking help. Within an hour, the tire was repaired ...


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    Picked up a screw with attached flat washer. Drove my Chevy Equinox to Serafini Nissan/Volvo, seeking help. Within an hour, the tire was repaired and I was headed home. What more could I ask? Well done, Serafini!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great trade in experience.

    I was looking at the used car inventory for Serafini online and not even planning on upgrading vehicles. Two Altima's caught my attention, so my w...


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    I was looking at the used car inventory for Serafini online and not even planning on upgrading vehicles. Two Altima's caught my attention, so my wife and I decided to go look at the cars. The prices were fair and honestly I didn't expect the trade to be where I needed to be. After test driving the cars (and I'm very picky), we talked and the salesman (Pete) shot me a number. Surprisingly it was VERY close to where I wanted to be. I countered with a few things I wanted included in the trade (new or very good floor mats, full tank of gas, minor touch up paint work, include sales tax and undercoating). He presented to his manager (Mike) and he came over to talk to us. He said IF we can make it happen is it a DONE deal today. I said YES. He shook my hand and the deal was final, I get the car in a day or two and can't wait. Very courteous staff, PROFESSIONAL and also very easy to work with. I would definitely buy from Sarifini again in the future. Nissan has a great reputation and I was very pleased with the transaction.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Service Staff

    Excellent service staff - trustworthy and friendly.


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    Excellent service staff - trustworthy and friendly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Honest service department

    I have been going to the service department at Serafini Nissan since I purchased my Sentra in 2008. There has never been any problems. Sometimes I...


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    I have been going to the service department at Serafini Nissan since I purchased my Sentra in 2008. There has never been any problems. Sometimes I may wait longer than I like for my service to be completed. But, I have never had them come tell me a list of things that need to be done. That alone is worth going there. Many service garages "prey" on females. Serafini service department does NOT.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Car Inspection was a pleasure

    I've had my car a year now and was due for an inspection. In the past, the other service centers always seemed to find something wrong that needed...


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    I've had my car a year now and was due for an inspection. In the past, the other service centers always seemed to find something wrong that needed repair before the car would pass inspection. I was very happy when the service agent came out to tell me that the car was done. There was nothing that needed to be repaired. It didn't take very long at all and I was ready to go. I asked about the tires and the agent told me there was a sale on tires going on through September and if I was interested to get back to him. He printed out information on the cost of 3 different tires for me. I also had a question about the seat belt and he went out to my car with me and showed me how to raise the seat so the seat belt would adjust better. I was very happy with the agent who was very informative, pleasant, and helpful.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Experience

    Enjoyed the process of buying my 2013 Nissan Altima! Dallas made it easy. Love the car certification that comes with their used cars. Tested drove...


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    Enjoyed the process of buying my 2013 Nissan Altima! Dallas made it easy. Love the car certification that comes with their used cars. Tested drove and all the features were explained well so I understood what the car could do. Great experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Better Than New 2013 Nissan Altima SV

    My wife and I were looking for a vehicle to replace one which was totaled in an accident. We looked at 'a bunch' of vehicles and dealerships we fo...


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    My wife and I were looking for a vehicle to replace one which was totaled in an accident. We looked at 'a bunch' of vehicles and dealerships we found on cars.com over the past week. In the end, we weren't necessarily looking for a Nissan Altima, but after discussing our driving requirements with Dallas Erle and Michael Schultze at Serafini we decided on an incredibly clean, low-mileage, and all-together awesome-looking Altima. The vehicle was immaculate, and the guidance we received from Dallas and Michael made our decision an easy one. It was a great experience from start to finish and we never once felt like we were being sold, we were being 'helped' by members of the Serafini team. I look forward to the next 100,000 miles in my 'better than new' (because of the extended Certified Warranty) Nissan Altima and wanted to take this opportunity to thank these guys because they made the experience an extraordinarily painless one. If you are looking for a clean used vehicle with no hassles during the buying process, you'll want to check them out. They rock.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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