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Reviews

Average Ratings

5.0
22 lifetime reviews.
  • Outstanding!!!

    I met with Justin Zielinski and he was extremely courteous, professional, and he helped me frame the process in a way that was easy. There was no ...


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    I met with Justin Zielinski and he was extremely courteous, professional, and he helped me frame the process in a way that was easy. There was no pressure, and the entire staff (especially Mr. Zielinski) treated me with the utmost respect. I will definitely emremember this fine gentleman and West Herr Jaguar for future purchases.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Exceedingly professional.

    Ease of scheduling online is appreciated. Transparency with servicing costs ahead of appointment was a nice gesture. Superiority of service qua...


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    Ease of scheduling online is appreciated. Transparency with servicing costs ahead of appointment was a nice gesture. Superiority of service quality and professionalism over Jaguar competitor in Rochester was truly palpable. I would recommend. Michelle is an outstanding first impression for the company.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • JAG SERVICE

    Love that you can book an appointment on-line. Michelle is always accommodating and explains everything that is needed to be done on my car. She...


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    Love that you can book an appointment on-line. Michelle is always accommodating and explains everything that is needed to be done on my car. She calls with updates as to when the car is going to be ready. Being a woman, I really appreciated talking about my service to another woman. She is a pleasure to deal with. Really great waiting room too! My car is always fixed right the first time.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service

    I recently bought an equinox from westherr jaguar. I was looking for a family vehicle and found the car online. I was connected to josh and he did...


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    I recently bought an equinox from westherr jaguar. I was looking for a family vehicle and found the car online. I was connected to josh and he didn't hesitate to help me. He was professional and engaging. He put me in the perfect vehicle for my budget and needs with no pressure. He worked with my schedule and was always available. I will be calling him for all future purchases.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Care & Customer Service!

    I was impressed by this dealership. I had been to many others ones prior & was not really looking forward to going to another one. Then I had a ...


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    I was impressed by this dealership. I had been to many others ones prior & was not really looking forward to going to another one. Then I had a completely refreshing experience at WestHerr Jaguar. I really liked the customer service from the salesman that helped me, but was particularly impressed that Patty, the manager, spent so much time with me & sealed the deal with addressing every one of my concerns. Loved seeing a female GM too! By the time I was done, she felt like an old friend from high school. Definitely not like the experiences I've had at most other dealerships. Highly recommend this place!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Such wonderful staff..

    Buying a car is such a big decision. We had great assistance from the general manager Patti Vedella. No one was pushy and they kept the payment ri...


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    Buying a car is such a big decision. We had great assistance from the general manager Patti Vedella. No one was pushy and they kept the payment right in our budget. Thank you so much.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Josh z

    Leased a new car through Josh Z. Outstanding customer service, had all the answers to all my questions. Beyond helpful.


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    Leased a new car through Josh Z. Outstanding customer service, had all the answers to all my questions. Beyond helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Service

    First let me acknowledge that I am a hard cookie and those close to me usually feel for the other person (lol)...however Car Salesperson Anthony C...


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    First let me acknowledge that I am a hard cookie and those close to me usually feel for the other person (lol)...however Car Salesperson Anthony C, West Herr and staff did not miss a beat. They remained patient, empathetic, supportive, honest, transparent, understanding, and professional at all times. Anthony C., did a wonderful job - thank you Tony - you were great!..especially having to deal with a gal like me :-). Also, as a side note, but just as important, I observed the manager Patty being a true support and leader for her staff/team - much respect Patty! PS: I purchased the type of car that basically sells itself, nevertheless, that did not minimize or stop the phenomenal service that my husband and I received. Thank you once again Tony & West Herr!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Wonderful!

    I leased a new car through Joshua Zielinski at West Herr Jaugar. Josh was professional, efficient and went above and so beyond to get me exactly w...


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    I leased a new car through Joshua Zielinski at West Herr Jaugar. Josh was professional, efficient and went above and so beyond to get me exactly what I wanted! I was very pleased with my experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2014 Cadillac Escalade

    Tim the salesman was just great. Went for a test drive , purchased car. Tim went through paperwork in a quick order. All went well and we are very...


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    Tim the salesman was just great. Went for a test drive , purchased car. Tim went through paperwork in a quick order. All went well and we are very pleased with the service we got and very happy with vechical.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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