New 877-466-5139 Dealer Website
Used 888-758-2722 Email Dealer
Service 866-731-8339

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.6
Average based on 132 reviews
  • Highlander

    What a great dealership to deal with. I am a returning customer who traded a Venza in for a new Highlander. Scot Schoembs and the rest of the Basi...

    Dealer Response

    Thank you for to the great review! We appreciate your business here at Basil Toyota! If there is anything that you need please let us know


    Show Full Review

    What a great dealership to deal with. I am a returning customer who traded a Venza in for a new Highlander. Scot Schoembs and the rest of the Basil Toyota team were fair and applied a straight forward no gimmicks approach. Thanks Basil Toyota!!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for to the great review! We appreciate your business here at Basil Toyota! If there is anything that you need please let us know


    Hide Full Review
  • 2016 Sienna - Good experience!

    Very smooth process. Everyone was professional, patient, and nice. My wife is very happy with her new Sienna LE AWD. Now I can get myself an new t...


    Show Full Review

    Very smooth process. Everyone was professional, patient, and nice. My wife is very happy with her new Sienna LE AWD. Now I can get myself an new toy! John Pawlak

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Buy a car from them, don't have it serviced here..

    I bought a certified preowned 2012 Camry LE from Basil Toyota at the end of 2014. Just a year and a half later, I recently took it in for a routin...

    Dealer Response

    I'm really sorry to hear about your experience! We would like to hear some more information on this matter. Would you mind giving me a call so we...


    Show Full Review

    I bought a certified preowned 2012 Camry LE from Basil Toyota at the end of 2014. Just a year and a half later, I recently took it in for a routine oil change and tire rotation. I was just told that my alignment was already off and needed to be realigned ($100). I was also told that my brake calipers were rusting and needed to be replaced as they were applying uneven wear to my brake pads ($105). The biggest kicker to me was that somehow the plastic tabs on my air housing assembly broke off and was only being held by the metallic tabs. It was $220 for changing out the part alone. I still can't understand how this broke off. It seems like it would require brute force from someone, and since I am rather automobile savvy, I am sure it was not me. I can't possibly blame the tech who worked on my car, but I am little wary on what's happening back in Basil's garage. I politely turned down all the above, but was frustrated that such issues are now present after I bought what I thought was a multi-point inspected pre-certified vehicle. I had an appointment scheduled for 11:30AM but walked out the dealership at 1PM, just for an oil change and tire rotation... Overall I do not think I am bringing back the vehicle I purchased from them to service again.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm really sorry to hear about your experience! We would like to hear some more information on this matter. Would you mind giving me a call so we can make this right? Walter Cook Customer Relations Manager (716) 625-8444 ext.1121. If for some reason you receive my voicemail, I will get back to you!


    Hide Full Review
  • Just great deals.... Chris, Taylor, and Scot

    I am a proud member of the Basil Toyota family, repeat customer for many years and counting. To the family I've added my children and close friend...

    Dealer Response

    This is AWESOME to hear John! We're so happy to have you as a customer with us and we thank you!


    Show Full Review

    I am a proud member of the Basil Toyota family, repeat customer for many years and counting. To the family I've added my children and close friends. We always get great service with a smile. Clean, technology forward facility with great employees. Specifically Cris Jagielo, Talylor Tagliarini, and Scot Schoembs. Chris sold me my first car many years ago, made himself available, guided and directed me through and into the Basil Toyota family. Without any surprise he has been promoted to a managerial position. He has always been easy to talk to and he's a great ambassador to this fine establishment. After the promotion he led me to Scot. Like Chris he has been a knowledgeable dedicated component to Basil Toyota. As expected I continued to buy cars through him as well as sending him business through my family and friends. Lastly, I want to give credit to Taylor. He is friendly, fair, personable, easy to talk to, passionate about his job and the clients. He's down to earth and thoroughly explains the options available in order to protect your car while extending your coverage. He is a high character man by which I like doing business. Every time I am at Basil for service Chris, Scot, and Taylor all greet me making conversation and encourages me to visit them and come to them with all my needs. All service completed on my car has been outstanding. The service department like the entire facility is clean with employees who greets you with a smile and friendly dispositions. I proudly speak of Basil Toyota and will continue to guide everyone that I know is looking for a quality car and great service. Beautifully l facility and great people. I love Basil Toyota!

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    This is AWESOME to hear John! We're so happy to have you as a customer with us and we thank you!


    Hide Full Review
  • A very good expierence in Basil toyota

    As a foreigner this is the first time I bought a car in the US. I bought a TOYOTA corolla LE and it's pretty good. I like the staff of Basil Toyot...

    Dealer Response

    This is great to hear! Thank you so much for your kind words and we're glad you chose our dealership.


    Show Full Review

    As a foreigner this is the first time I bought a car in the US. I bought a TOYOTA corolla LE and it's pretty good. I like the staff of Basil Toyota. They gave me a free delivery service, that helped a lot.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    This is great to hear! Thank you so much for your kind words and we're glad you chose our dealership.


    Hide Full Review
  • Prompt and efficient

    Changeover from snow to regular tires. No fuss, no problems. Have recommended service to friends who have had similar experiences

    Dealer Response

    This is great to hear, Jim! We also store tires for our customers who come in to get them switched out; we're glad your experience was smooth and...


    Show Full Review

    Changeover from snow to regular tires. No fuss, no problems. Have recommended service to friends who have had similar experiences

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    This is great to hear, Jim! We also store tires for our customers who come in to get them switched out; we're glad your experience was smooth and easy. Enjoy this nice weather!


    Hide Full Review
  • 2015 4Runner Premium to 2016 4Runner Limited

    2016 4runner Limited .Changed my mind and received offer from Basil Toyota of Lockport, trading up to a 2016 4 Runner Limited, from my 2015 SR5 Pr...

    Dealer Response

    This is so awesome to hear, Mike! Customer satisfaction is our number one concern and we pride ourselves on being friendly, honest, and easy to w...


    Show Full Review

    2016 4runner Limited .Changed my mind and received offer from Basil Toyota of Lockport, trading up to a 2016 4 Runner Limited, from my 2015 SR5 Premium. They let me take it for the night to work as mine was down for tire repair, and next day gave me a trade deal that I could not refuse. Thanks to everyone from Jamie, Chris, and Mike in sales, to Steve in service for letting me know of promotional deal in first place, and Jim in service for taking care of me with my 2015 to begin with. Also, a trustworthy finance guy in George. It never hurts to have quick, honest explanation of add-on service packages. James, a manager was overly gracious. Even met the owner, Mike, which I think is probably rare. Thanks again to all I was involved with. And there are many more. P.S. My ex used to tell me I`m a pain in the ankle when dealing with money. Luckily, I wasn`t even one Iota, dealing with the Basil Toyota crew. "Smooth as silk, I was". Wait a minute....Happy as a Rooster in a house of some sort with my new limited

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    This is so awesome to hear, Mike! Customer satisfaction is our number one concern and we pride ourselves on being friendly, honest, and easy to work with. We hope that you share your positive experience with others! Enjoy your new 4Runner and have a wonderful day!


    Hide Full Review
  • Terrible service

    Terrible car service I brought my car which I just bought back due to a noise in the back which they wouldn't find and they wouldn't even change t...


    Show Full Review

    Terrible car service I brought my car which I just bought back due to a noise in the back which they wouldn't find and they wouldn't even change the oil, would never go back, or recommend to anybody

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    1 people out of 4 found this review helpful. Did you?

    Hide Full Review
  • Great service

    I had my car serviced for an upcoming trip. Jim in service was very professional and friendly. Everything was taken care of in a timely fashion. T...


    Show Full Review

    I had my car serviced for an upcoming trip. Jim in service was very professional and friendly. Everything was taken care of in a timely fashion. The price was reasonable.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

    Hide Full Review
  • Basil Toyota simply the best

    The best toyota dealership in the United States. From start to finish A+ all the way. I look but cannot find a simple thing wrong. The only thing ...


    Show Full Review

    The best toyota dealership in the United States. From start to finish A+ all the way. I look but cannot find a simple thing wrong. The only thing that could be better is for their cars to be free. But they are a business though. They have the best sales people starting with Jamie. The best service.Cant name just one because all excellent. Customer calls has Danielle Doyle and she is best. But their leader Mr. Micael Basil is pover the top. Other Toyota dealers are sickened by the fact they lack what the Basil family has. Gary Postolese

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?

    Hide Full Review