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(978 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Toyota of Orchard Park from DealerRater.

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Very polite easy to work with and gets the work done and

Very polite easy to work with and gets the work done and moving on with your day! Highly recommended

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Nice customer service rep.

Nice customer service rep. Timely communication. No hassles. No pressure. Did what he said he would do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealt with Pat Barber as our salesman and he was

Dealt with Pat Barber as our salesman and he was fantastic, my family has been going through him for our vehicles for now 7 years. Pleasant service and no xx

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Both service personnel were friendly, timely and helpful.

Both service personnel were friendly, timely and helpful. The waiting area was comfortable. I brought a book and the area was quiet and well lit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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We had such great care and attention shown to us from

We had such great care and attention shown to us from everyone at the dealership. We were actually undecided between 2 cars and choose the Toyota because the the great service we received. We would definitely recommend Desiree and her team for your next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Cheri w.

Cheri w. is a great person helping me a lot to buy my car. She has a good experience all sactor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We received excellent help and care from the West Herr

We received excellent help and care from the West Herr Toyota service team on a recent visit. Our problem was explained well, professionally handled, and repaired promptly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I always have an exceptional experience, when I come to

I always have an exceptional experience, when I come to West Herr! Everyone there, are friendly and go beyond to help you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great experience, Teresa Moore was amazing.

Great experience, Teresa Moore was amazing. In and out. No nonsense. Very easy car buying experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Everything went smoothly.

Everything went smoothly. Everyone is helpful and friendly at this dealership. Callin did a great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.