West Herr Toyota of Orchard Park

Reviews

Average Ratings

4.5
409 lifetime reviews.
  • Professional friendly staff, no sales pressure

    Great buying experience. Professional, knowledgeable and friendly staff from the front door all the way through financing. My salesman Paul G help...


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    Great buying experience. Professional, knowledgeable and friendly staff from the front door all the way through financing. My salesman Paul G helped me find my vehicle, successfully worked to get it at the payment I was comfortable with, had it delivered to me quickly and all with zero pressure. Mike from finance was equally great, he got me a good interest rate on my loan, took his time to thoroughly explain my service contract and payment options, the process never felt rushed. I have purchased several vehicles from multiple local dealerships and have never had that good of an experience. I'll be back next month to purchase a vehicle for the Mrs. Thanks for everything.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Service!

    Jeff Wabick and Kayla O'Neill made the car buying process a joyful experience! I was completely happy with the whole transaction. I will be leasi...


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    Jeff Wabick and Kayla O'Neill made the car buying process a joyful experience! I was completely happy with the whole transaction. I will be leasing again from Jeff and Kayla at West herr Toyota.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • bad customer service

    The sales person that I had did not make it feel like she was trying to sell me a car. She didn't ride in the car with me and give me details. She...


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    The sales person that I had did not make it feel like she was trying to sell me a car. She didn't ride in the car with me and give me details. She was selling someone else a car at the same time as me and wasted a good amount of mine and my girlfriends time. I liked the car and wanted it but because of the customer service that we received we will not be purchasing a car from there. And I would not recommend anyone to go there.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • West Herr

    We recently bought a SUV from Mary Jayne Muraco and we were very happy with everything. She was very patient and everyone went out of their way to...


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    We recently bought a SUV from Mary Jayne Muraco and we were very happy with everything. She was very patient and everyone went out of their way to make the process as simple as possible. We would highly recommend this dealership and Mary Jayne Muraco.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Wonderful Buying Experience!

    The CSR team at West Herr replied to a pricing inquiry within an hour, and put me in contact with a salesman just as quickly. Paul G was eager to ...


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    The CSR team at West Herr replied to a pricing inquiry within an hour, and put me in contact with a salesman just as quickly. Paul G was eager to make a sale without going overboard. He was in periodic contact with me as I visited other dealerships and gave me non-specific comparisons of the deal that they might be able to provide me. In the end, Paul was able to give me the best deal around on a Tacoma TRD Off Road with manual transmission.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2017 Toyota Tacoma

    I am very happy overall with my Toyota Tacoma pickup purchase onApril 19th at West Herr Toyota of Orchard Park ,New York. Mr Jeff Wabick and Ms K...


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    I am very happy overall with my Toyota Tacoma pickup purchase onApril 19th at West Herr Toyota of Orchard Park ,New York. Mr Jeff Wabick and Ms Kayla O'Niell were very courteous, patient and professional in helping me through the purchase process. They both are trying their very best to help me with some minor as yet unresolved problems in the purchase process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Car Buying Expierence with Paul G

    Dealt with Paul G to buy my 2017 Highlander. I contacted Paul via email and worked out the majority of our deal through email. The price he offere...


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    Dealt with Paul G to buy my 2017 Highlander. I contacted Paul via email and worked out the majority of our deal through email. The price he offered me was phemonal. I came in later that day to assess my trade in. While I was not able to get exactly what I wanted, Paul was respectful and courteous and we were able to reach a compromise. I'd highly recommend Paul.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience - Highly Recommend Collen Leclerc

    I went into West Herr Toyota of OP because I was in a difficult situation - paying on leases for 2 vehicles due to a separation. Colleen Leclerc ...


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    I went into West Herr Toyota of OP because I was in a difficult situation - paying on leases for 2 vehicles due to a separation. Colleen Leclerc was extremely patient with me and went over all of my options - no pressure at all. In the end, I was able to turn in both vehicles and drive off in a new Rav 4! Without Collen's kind assistance, along with that of Justin Rojek, the general manager; Jeff Leclerc, in the financial department; and Owen, the lot attendant who nicely drove me to get the 2nd vehicle to turn in, I never would have been able to leave in a new vehicle. So often car dealerships seem to have a bad reputation, but West Herr Toyota of OP is full of friendly staff members who genuinely seem to care and want to help the customer. I would highly recommend this dealership, and Colleen specifically, to anyone!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience!

    Jeff and Kayla could not have made this process easier ! I needed to get into another car unexpectedly..that in itself was stressful. I have reall...


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    Jeff and Kayla could not have made this process easier ! I needed to get into another car unexpectedly..that in itself was stressful. I have really never had a better experience purchasing a vehicle ...it was stress-free! They were both so friendly and the process went very smoothly. They were both available to answer all of my questions at any time & toom care of everything...Kayla is very knowledgeable about cars and is quite an impressive young lady ! I had some issues with playing music and she was cheerfully willing to help me out after the sale .Her and Jeff make a great team.thank you both ! :)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • So Helpful!

    I worked with Colleen and Jeff Leclerc. I could not find two more caring and knowledgeable people in the car business. From the beginning, Colleen...


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    I worked with Colleen and Jeff Leclerc. I could not find two more caring and knowledgeable people in the car business. From the beginning, Colleen was so helpful answering all my questions. After test driving two different models and working through the financing, I have the car of my dreams! If you are looking for a new or used car, Colleen Leclerc is the person for you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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