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Reviews

Average Ratings

4.2
18 lifetime reviews.
  • Great Service

    Everything was great, Kevin did a great job! I always will buy my cars from Basil, they offer great deals, and are always willing to make things w...


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    Everything was great, Kevin did a great job! I always will buy my cars from Basil, they offer great deals, and are always willing to make things work.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Basil family cares, they gave me a great deal

    My experience with Basil was amazing. We were turned down by so many dealerships I can't count. When we went to Basil I was told that our credit i...


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    My experience with Basil was amazing. We were turned down by so many dealerships I can't count. When we went to Basil I was told that our credit is the reason nobody could help us (credit 490) but I found out that Basil is a family owned business with different locations owned by the 6 basil brothers. They sent me to Basil resale on Sharadin in Williamsville NY. I was told to meet with Ray , I went to meet with Ray and yes he is a sales man but he is honest and a nice guy who just wants to help people with their individual needs. So I explained my situation that husband is gone all day and I had no way to get my two young kids to school which was starting in one week. He listened and really cared. Then he introduced me to the owner John who is a genuine good person. They found me the perfect family car and gave me an amazing deal bassed off of my income on what I could afford. They never tried to over sell me and were never pushy at all. I feel like they are more concerned with their customers needs then a commission. I would recommend Basil resale or any of the other Basil dealerships to my friends and family in an instant . To add to that my husband is a Veteran and they have so much respect for our service members and do a lot of charity work for Vets and the general community. That in itself speaks volumes of the type of family they are.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • unsuitable for browsing

    Went to the lot to look around and compare, but none of the cars have prices listed. This makes it very difficult to determine which cars to look ...


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    Went to the lot to look around and compare, but none of the cars have prices listed. This makes it very difficult to determine which cars to look at, since price is a very important factor when selecting a car. I had heard good things about basil, but I was very disappointed to find out that it was impossible to walk around and easily determine which cars I should look at.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Experience

    Sandy McQuestion was absolutely a pleasure to work with. He was professional, informative, and went out of his way to make sure we were 100% sati...


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    Sandy McQuestion was absolutely a pleasure to work with. He was professional, informative, and went out of his way to make sure we were 100% satisfied.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service

    Salesman was able to explain many features to me that I was unfamiliar with on the car. Helpful and quick buying process.


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    Salesman was able to explain many features to me that I was unfamiliar with on the car. Helpful and quick buying process.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service appointment

    Easy to schedule an appointment. Took me at my scheduled time. Did the service requested and went thoroughly through my vehicle and made recommend...

    Dealer Response

    John, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant o...


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    Easy to schedule an appointment. Took me at my scheduled time. Did the service requested and went thoroughly through my vehicle and made recommendations on what needs to be addressed. You did not pressure me to make the repairs immediately.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Please come back and see us again in the future with anything else you might need. Take care! - the Basil Resale Center team


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  • Service Departmen

    I want to say that the service Department has great customer service representatives very polite and very friendly. Thank you again. Sue Kelley

    Dealer Response

    Hi Sue and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know ...


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    I want to say that the service Department has great customer service representatives very polite and very friendly. Thank you again. Sue Kelley

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sue and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. - the Basil Resale Center team


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  • EXCELLENT SERVICE

    Teresa tried to fit me in to replace the wiper motor in our 2010 Dodge Grand Caravan on Thursday 1/14/16 at 2:00 pm. Service was very busy and th...

    Dealer Response

    Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so pos...


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    Teresa tried to fit me in to replace the wiper motor in our 2010 Dodge Grand Caravan on Thursday 1/14/16 at 2:00 pm. Service was very busy and they could not get to the van, so she gave me a loaner (Kia Rondo) to use until our Dodge Caravan was ready. The next day I picked up the van about 4:00 pm. It was covered under our extended warranty, and the van was washed and polished. The quality of the service department is now excellent and we are very happy.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle and we are pleased to hear that you were satisfied with the loaner car we provided. Thanks for your business; we look forward to seeing you again. - the Basil Resale Center team


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  • Friendly place to buy a car

    I would like to thank Basil Resale Center for taking good care of me!

    Dealer Response

    Thank you for this great review! We can't tell you enough how much we appreciate our team. They do a fantastic job and we are very happy that they...


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    I would like to thank Basil Resale Center for taking good care of me!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this great review! We can't tell you enough how much we appreciate our team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! - the Basil Resale Center team


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  • Happy Customer!

    Comfortable process in buying a pre owner car. Great deal!

    Dealer Response

    Jerry, thank you for writing this great review! It is of utmost importance that our guests leave our dealership confident they made the right dec...


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    Comfortable process in buying a pre owner car. Great deal!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jerry, thank you for writing this great review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Thank you again and we look forward to the opportunity to service you in the future. - the Basil Resale Center team


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