Northtown Toyota Volkswagen

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Sales Closed
Service Closed
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 9:00 PM
Tue 7:30 AM - 9:00 PM
Wed 7:30 AM - 9:00 PM
Thu 7:30 AM - 9:00 PM
Fri 7:30 AM - 9:00 PM
Sat 7:30 AM - 9:00 PM
Sun Closed

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Reviews

4.1
444 lifetime reviews. Includes reviews from DealerRater.com
  • got me in right away so I could make my meeting

    Due to weather, I was a little late (10 min) for my appt. I had another meeting at 5:30 and was at risk of not making it. The man who took care of...


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    Due to weather, I was a little late (10 min) for my appt. I had another meeting at 5:30 and was at risk of not making it. The man who took care of me said he would get me in right away so I could make my meeting, and he did. That was great service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • The epitome of a terrible service experience
    August 15, 2017

    Today marks the last time I will ever set foot in this dealership. They have mishandled every single repair on my VW Passat, ranging from missed i...

    Northtown Volkswagen

    I'm very sorry you have had such poor experiences with our service department. I have shared this with the Service Manager and General Manager. If...


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    Today marks the last time I will ever set foot in this dealership. They have mishandled every single repair on my VW Passat, ranging from missed items on oil changes, ordering the wrong parts, jerry-rigging, and damaging the car during repairs. Today I ventured in for a 1230 appointment to have recall item fixed. Volkswagen says one hour to fix I was told 8!!!! Appointment times mean nothing, you will wait and wonder. Everyone looks glazed and unhappy, there is an extreme lack of effective management, and the staff is visibly disengaged. All said it's makes for an absolutely horrible experience. Yelp says it all

    Does not recommend this dealer
    Came in for service or repair
    Northtown Volkswagen

    I'm very sorry you have had such poor experiences with our service department. I have shared this with the Service Manager and General Manager. If you'd like to contact me directly, I'd be happy to see what I can do to repair the relationship. Feel free to email me at m.molenda@northtownauto.com.


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  • Great test drive by Ken Jones
    August 12, 2017

    My son is interested in one of the VW Golfs. Ken Jones went over the car- test drove with us and explained everything. He also went over the saf...

    Northtown Volkswagen

    Thank you for the feedback. We're so glad Ken made things so comfortable and easy for you!


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    My son is interested in one of the VW Golfs. Ken Jones went over the car- test drove with us and explained everything. He also went over the safety features which may help my wife and I if we buy a new car in the future. Very Knowledgeable, polite, and easy to work with. Both my son and I know quite a bit about cars, Ken in a not a know it all way-knows much more. Depth. Good guy. Ken Jones gets 5 stars.

    Does recommend this dealer
    Northtown Volkswagen

    Thank you for the feedback. We're so glad Ken made things so comfortable and easy for you!


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Service & Repair

About Our Dealership

Dealer on Cars.com since July 2016

So you want to know what we're all about at Northtown? Well, maybe it's easier if we tell you what we're not all about. Hassles. Pressure. Making you feel rushed. We're not about gimmicky sales events that last for one day only. We're mostly about building honest relationships with hard-working people just like you. And it's an approach that's been successful for more than 40 years. What started as a passion for the Schreiber family has grown into a flourishing, energetic workplace for a family of more than 625 employees.

"Selection to the nth degree."