Northtown Toyota Volkswagen

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
328 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 22, 2019

    Don't trust these people. They band-aid the brake job service done on my vehicle and I ended up paying 10 times the price when the brakes failed second... time with my family inside. They never wanted to take any responsibility of any service they do or show any remorse or empathy of putting people lives at risk. Once the car drove off their lot. It is the customer's problem. Don't go to these people if you have family.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 25, 2017

    Great dealer. No complaints. Will but from them again when needed

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awesome! Thanks.

  • March 3, 2018

    I wasn't initially going to lease from this dealer buy my salesman, Stewart, insisted if I gave him the opportunity he would get me a great deal. I was... skeptical at first, however Stewart kept at it, always professional and never pushy. He delivered and I am greatly enjoying my new Rav4 Hybrid. I received a good deal along with great customer service. Thank you Stewart!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This is wonderful to hear! Thank you for sharing your experience with us!

  • 5.0 out of 5
    December 25, 2016

    Very friendly but couldn't work out a visit. They were able To help me out over the phone since I live so far away and. It waste my time with a drive in

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Sorry we couldn't work things out, maybe next time? We're always willing to work people out of town. Thanks for the 5 stars and best of luck.

  • 4.0 out of 5
    December 4, 2016

    Once I got through the "Customer Service" group that answers calls and emails sent from listings here and got to an actual salesperson, things went great.... It took to get to the third one who would be responsive and actually get me to someone who would sell me the car. Stuart Cooper was great to deal with and I would recommend him to anyone thinking of buying a vehicle from this dealer. Once he and I were working together the transaction was super smooth, easy and he kept me well informed with regular communication. A+ for him!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mark, Thank you for sharing your experience and for the valuable feedback. We will certainly review our internet sales process and see where we can... make things more efficient. It is great to know the buying process was easy when working with Stuart!

  • 5.0 out of 5
    September 8, 2016

    Adam was very genuine, helpful and informative. Unfortunately we weren't able to close the deal due to my short credit history and lack of a cosigner,... but my experience at northtown was great. Nice selection of cars, nice facility. Ask for Adam!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review our dealership even though you did not end up purchasing a vehicle. We appreciate you leaving feedback and en...dorsing Adam!

  • 5.0 out of 5
    April 13, 2015

    As always, Brian and team were very helpful and professional.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks!

  • 5.0 out of 5
    April 9, 2015

    I was a walk-in! No appointment! And they took me! I also took the shuttle home. The work was done. My car was washed. I got points added. What else could... a person want?

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks!

  • 4.0 out of 5
    April 9, 2015

    Service work was prompt, however, I was disappointed to learn that I could not use a savings coupon I received in the mail. I was told that it had to be... presented before the work was written up, even though that is not mentioned anywhere on the coupon.

    2.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great to hear!!

  • 5.0 out of 5
    April 9, 2015

    Excellent service with great representation. This by far is the best Northtown dealership. Not found of the others but this dealership is top notch from... the sales experience to the service department

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our team appreciates the feedback!!

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