Northtown Toyota Volkswagen

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Reviews

Average Ratings

4.3
440 lifetime reviews. Includes reviews from DealerRater.com
  • got me in right away so I could make my meeting

    Due to weather, I was a little late (10 min) for my appt. I had another meeting at 5:30 and was at risk of not making it. The man who took care of...


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    Due to weather, I was a little late (10 min) for my appt. I had another meeting at 5:30 and was at risk of not making it. The man who took care of me said he would get me in right away so I could make my meeting, and he did. That was great service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • long wait for oil change
    January 30, 2017

    I setup an appointment for an oil change and patch a tire for 1:15. At 2:40 the guy told me they just finished the oil change and they are starti...

    Northtown Volkswagen

    I'm sorry for the inconvenience we caused. I'd like to look into what happened with your appointment. If you would like to contact me directly at...


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    I setup an appointment for an oil change and patch a tire for 1:15. At 2:40 the guy told me they just finished the oil change and they are starting the tire now. I know of no other place that that take an hour and half for an oil change when you have an appointment.

    Does not recommend this dealer
    Came in for service or repair
    Northtown Volkswagen

    I'm sorry for the inconvenience we caused. I'd like to look into what happened with your appointment. If you would like to contact me directly at m.molenda@northtownauto.com with your information, I can find your appointment in the system and consult with the Service Manager. Thank you.


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  • Great over the phone

    Very friendly but couldn't work out a visit. They were able To help me out over the phone since I live so far away and. It waste my time with a dr...

    Dealer Response

    Sorry we couldn't work things out, maybe next time? We're always willing to work people out of town. Thanks for the 5 stars and best of luck.


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    Very friendly but couldn't work out a visit. They were able To help me out over the phone since I live so far away and. It waste my time with a drive in

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Sorry we couldn't work things out, maybe next time? We're always willing to work people out of town. Thanks for the 5 stars and best of luck.


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  • Good service
    December 12, 2016

    I bought a Toyota 2017 Corolla from this dealership and had Gary Gill as my salesperson. He was informative and attentive. Highly appreciated his ...

    Northtown Toyota Scion

    I'm so happy Gary was so helpful in finding you the right vehicle. Thank you for taking the time to share your experience. Enjoy your new Corolla!


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    I bought a Toyota 2017 Corolla from this dealership and had Gary Gill as my salesperson. He was informative and attentive. Highly appreciated his service.

    Does recommend this dealer
    Northtown Toyota Scion

    I'm so happy Gary was so helpful in finding you the right vehicle. Thank you for taking the time to share your experience. Enjoy your new Corolla!


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  • Overall good experience

    Once I got through the "Customer Service" group that answers calls and emails sent from listings here and got to an actual salesperson, things wen...

    Dealer Response

    Hi Mark, Thank you for sharing your experience and for the valuable feedback. We will certainly review our internet sales process and see where we...


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    Once I got through the "Customer Service" group that answers calls and emails sent from listings here and got to an actual salesperson, things went great. It took to get to the third one who would be responsive and actually get me to someone who would sell me the car. Stuart Cooper was great to deal with and I would recommend him to anyone thinking of buying a vehicle from this dealer. Once he and I were working together the transaction was super smooth, easy and he kept me well informed with regular communication. A+ for him!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Mark, Thank you for sharing your experience and for the valuable feedback. We will certainly review our internet sales process and see where we can make things more efficient. It is great to know the buying process was easy when working with Stuart!


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  • very professional

    Adam was very genuine, helpful and informative. Unfortunately we weren't able to close the deal due to my short credit history and lack of a cosig...

    Dealer Response

    Thank you for taking the time to review our dealership even though you did not end up purchasing a vehicle. We appreciate you leaving feedback an...


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    Adam was very genuine, helpful and informative. Unfortunately we weren't able to close the deal due to my short credit history and lack of a cosigner, but my experience at northtown was great. Nice selection of cars, nice facility. Ask for Adam!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to review our dealership even though you did not end up purchasing a vehicle. We appreciate you leaving feedback and endorsing Adam!


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  • Lease Turn-in, received bill a month later for $2000.00
    October 7, 2015

    My wife and I leased our Volkswagen Jetta a couple years ago, our lease was almost up so we started looking for another car to lease. My wife fel...

    Northtown Volkswagen

    I wanted to make sure we were getting back to you on your recent vehicle lease turn-in through VW. I appreciate the details you've provided here...


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    My wife and I leased our Volkswagen Jetta a couple years ago, our lease was almost up so we started looking for another car to lease. My wife fell in love with a Volvo S60 so we decided we would check them out at Northtown Volvo since we like our experience at Northtown Volkswagen and boy did we pay for it. Our Salesmen at Volvo assured us that we could just leave our car with them at the Volvo dealership and they would return it to Volkswagen no problem. Our car was a little dirty but by no means was it abused in any way. Little did we know that we would receive a bill in the mail a month after leasing our new S60 for $2000.00!! We got charged an "excessive lease charge" for $1,500 along with other charges such as paint off of both rocker panels for a total of $400.00 and a "crack" in the front bumper which they claimed they had to replace the whole front bumper for $620.00. And to top it off we also got charged $56.69 for a "crack" in the right front wheel cover. I see many things wrong with this: 1. The salesman at Volvo assured me nothing was wrong with the car. 2. We take great care of our vehicles, including hand washing them many times and we never noticed any of these things we got charged for. 3. I never once saw a report on our Volkswagen even after requesting one. 4. If there was this damage on the vehicle at the time of turn in who is to say it didn't happen when the Volvo dealership returned the car for me back to Volkswagen. If Volkswagen treats their customers like this, I can't see me or anyone in my family ever purchasing another car from them again.

    Does not recommend this dealer
    Northtown Volkswagen

    I wanted to make sure we were getting back to you on your recent vehicle lease turn-in through VW. I appreciate the details you've provided here. You can reach out at 716.961.2240. My name is Mike and I would be glad to assist and hopefully get this resolved for you. Thanks.


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  • bought new GTI
    October 5, 2015

    Greg is a true car guy that believes in the products VW offers- especially the new GTI's. He directed me to the best mix of options like he was b...


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    Greg is a true car guy that believes in the products VW offers- especially the new GTI's. He directed me to the best mix of options like he was buying it for himself. His thorough knowledge, and experience with these cars was obvious, and his enthusiasm infectious. I would recommend him, and this new GTI (it handles great). I usually like to wait to recommend things like cars (the engine is just starting to loosen up, as I break it in wisely). But I was pre-sold by the great experience of the 2004 GTI that I had bought new from Northtown, and just traded in. So I'm comfortable in saying that Greg, VW, and Northtown are a winning combination of product and people- that will serve you well.

    Does recommend this dealer

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  • Excellent Experience
    October 5, 2015

    Greg was an excellent salesperson, who put so much effort into making my experience special. The whole team made me feel welcomed and excited for ...


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    Greg was an excellent salesperson, who put so much effort into making my experience special. The whole team made me feel welcomed and excited for my purchase. Greg was not only extremely friendly, but also extraordinarily helpful and informative. He took the time to show me the ins and outs of my new car and went out of his way to make sure all my questions were answered. Never having bought a new car before, I walked away feeling confident and secure in my decision, and felt secure in knowing they are there if I experience any problems. Thank you so much for such a pleasant experience!

    Does recommend this dealer

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  • New Tiguan!
    October 5, 2015

    Greg was easy to deal with and took the stress out of the buying process. We are very happy with our new Tiguan and looking forward to doing more...


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    Greg was easy to deal with and took the stress out of the buying process. We are very happy with our new Tiguan and looking forward to doing more business with Northtown in the the future.

    Does recommend this dealer

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